Hi Pinolo, sorry for making troubles here, but as mod already written here. I've noticed that this GA is not for same game I've received. I've overlooked this before since it's only different version of same game.
I'm really sorry for what happened. The giveaway key obtained from an IndieGala store giveaway told me a name for the game and I've trusted them. :\ Now I'm worried that the other 2 keys were different too. I'm not gonna trust IndieGala anymore for this kind of games. Again, I'm sorry for what happened. I don't know if I can provide now the right key by purchasing it or if it's too late, I'm gonna ask the mod here.
Well, we both should notice this so no need for apologies. Also I think that this is not IndieGala's fault. You just selected different version of game for GA and I didn't noticed it. Just ask other winners if it's OK for them to delete this GA. I'm agree with it.
Considering a few similar cases from a few weeks ago, for where the key was a gift originally from IG for buying form their store, this likely is IG's fault.
Feedback of your winner klistak has been changed to Not Received, as they have provided evidence showing that you had delivered a different gift.
While you advertised to give away "Leisure Suit Larry 1 - In the Land of the Lounge Lizards" (https://steamdb.info/app/763970/) you gave them "Leisure Suit Larry in the Land of the Lounge Lizards: Reloaded" (https://steamdb.info/app/231910/) instead.
I'm really sorry for what happened. The giveaway key obtained from an IndieGala store giveaway told me a name for the game and I've trusted them. :\ Now I've checked the others two winners and the keys are different too because they don't have this but the reloaded version. I'm not gonna trust IndieGala anymore for this kind of games. I don't know if I can provide now the right keys by purchasing them or if it's too late. Please, let me know.
For one of your winner's it was the last straw as you might have noticed, the other one had their time off a week ago.
Sure, you can provide the winners replacement keys, but klistak above had their feedback changed to Not Received before they were suspended, so technically you "owe" them nothing. Which is different for the two other users who are/were suspended. Or you might want to ask all three of the users for permission to have the giveaway deleted (to either get the whole giveaway deleted or those removed from the list of winners who give you permission).
While neither doesn't change anything anymore for them in regards to us, as the issues have been finalized for all of them from our point of view, it likely is a difference at least two of them who have been suspended because of that and because other users might check them on SGTools and find out that they have a missing win (therefore denying group access or adding them to their blacklist). If you want to put an effort in that or not is up to you to decide.
By the way, I'm just pointing out the plain facts, don't take this as an attempt to offend you - we had a few other cases for this exact game coming from a gift from Indiegala a few weeks ago so I have no reason to assume this was deliberate from your side.
Thank you for the message and information provided! I'm not taking this as an offense. It's absurd that IndieGala doesn't double-check the keys they're giving away. It's sad that because of all this situation some users have passed a period of suspension (and the third winner is still passing the suspension period). I'm trying to contact him, because I think that deleting this giveaway is the best solution for us 4 and I'd like to get the permission from him too. The consequences with blacklisting is also terrible, I wasn't aware of this and I hope that the winners will be forgiven since it's not their fault.
Thank you very much for giving me the permission and I'm so sorry to hear that you passed through a suspension because of this situation caused by IndieGala and me for not double-checking the key with Augmented Steam. :(
deni7850's feedback on the giveaway has been adjusted to "Not Received." They have also given you permission for deletion, if you wish to pursue that. You can open a Delete Giveaway ticket to have them deleted as a winner, but you do not have to do that if you are fine with their feedback status. Be aware that if you would like the whole giveaway deleted, then you would need permission from the other winners as well, but it is also possible to just delete a single winner.
Hello Noxco. Thank you for the precious information and sorry for the late reply, I honestly didn't have noticed it until now.
Unfortunately the third winner "Zeh" doesn't accept my friend request on Steam and so I can't explain him the situation. After 2 weeks I doubt he'll accept the friend request now, so, I'll follow your instruction and proceed by opening a ticket to request the deletion for the two kind people that gave me the permission to delete the giveaway.
Thank you again for the information and your reply.
Thanks a lot Pinolo.)
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You're welcome! :) Have a good one!
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Hi Pinolo, sorry for making troubles here, but as mod already written here. I've noticed that this GA is not for same game I've received. I've overlooked this before since it's only different version of same game.
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I'm really sorry for what happened. The giveaway key obtained from an IndieGala store giveaway told me a name for the game and I've trusted them. :\ Now I'm worried that the other 2 keys were different too. I'm not gonna trust IndieGala anymore for this kind of games. Again, I'm sorry for what happened. I don't know if I can provide now the right key by purchasing it or if it's too late, I'm gonna ask the mod here.
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Well, we both should notice this so no need for apologies. Also I think that this is not IndieGala's fault. You just selected different version of game for GA and I didn't noticed it. Just ask other winners if it's OK for them to delete this GA. I'm agree with it.
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Considering a few similar cases from a few weeks ago, for where the key was a gift originally from IG for buying form their store, this likely is IG's fault.
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Feedback of your winner klistak has been changed to Not Received, as they have provided evidence showing that you had delivered a different gift.
While you advertised to give away "Leisure Suit Larry 1 - In the Land of the Lounge Lizards" (https://steamdb.info/app/763970/) you gave them "Leisure Suit Larry in the Land of the Lounge Lizards: Reloaded" (https://steamdb.info/app/231910/) instead.
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I'm really sorry for what happened. The giveaway key obtained from an IndieGala store giveaway told me a name for the game and I've trusted them. :\ Now I've checked the others two winners and the keys are different too because they don't have this but the reloaded version. I'm not gonna trust IndieGala anymore for this kind of games. I don't know if I can provide now the right keys by purchasing them or if it's too late. Please, let me know.
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For one of your winner's it was the last straw as you might have noticed, the other one had their time off a week ago.
Sure, you can provide the winners replacement keys, but klistak above had their feedback changed to Not Received before they were suspended, so technically you "owe" them nothing. Which is different for the two other users who are/were suspended. Or you might want to ask all three of the users for permission to have the giveaway deleted (to either get the whole giveaway deleted or those removed from the list of winners who give you permission).
While neither doesn't change anything anymore for them in regards to us, as the issues have been finalized for all of them from our point of view, it likely is a difference at least two of them who have been suspended because of that and because other users might check them on SGTools and find out that they have a missing win (therefore denying group access or adding them to their blacklist). If you want to put an effort in that or not is up to you to decide.
By the way, I'm just pointing out the plain facts, don't take this as an attempt to offend you - we had a few other cases for this exact game coming from a gift from Indiegala a few weeks ago so I have no reason to assume this was deliberate from your side.
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Thank you for the message and information provided! I'm not taking this as an offense. It's absurd that IndieGala doesn't double-check the keys they're giving away. It's sad that because of all this situation some users have passed a period of suspension (and the third winner is still passing the suspension period). I'm trying to contact him, because I think that deleting this giveaway is the best solution for us 4 and I'd like to get the permission from him too. The consequences with blacklisting is also terrible, I wasn't aware of this and I hope that the winners will be forgiven since it's not their fault.
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as one of the winners, i've encountered same problem and got my account suspended for a week. I would like to have this GA deleted, I have no problems with having different version of same game. aslo got https://store.steampowered.com/app/231910/Leisure_Suit_Larry_in_the_Land_of_the_Lounge_Lizards_Reloaded/
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Thank you very much for giving me the permission and I'm so sorry to hear that you passed through a suspension because of this situation caused by IndieGala and me for not double-checking the key with Augmented Steam. :(
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Hello Pinolo.
deni7850's feedback on the giveaway has been adjusted to "Not Received." They have also given you permission for deletion, if you wish to pursue that. You can open a Delete Giveaway ticket to have them deleted as a winner, but you do not have to do that if you are fine with their feedback status. Be aware that if you would like the whole giveaway deleted, then you would need permission from the other winners as well, but it is also possible to just delete a single winner.
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Hello Noxco. Thank you for the precious information and sorry for the late reply, I honestly didn't have noticed it until now.
Unfortunately the third winner "Zeh" doesn't accept my friend request on Steam and so I can't explain him the situation. After 2 weeks I doubt he'll accept the friend request now, so, I'll follow your instruction and proceed by opening a ticket to request the deletion for the two kind people that gave me the permission to delete the giveaway.
Thank you again for the information and your reply.
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