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Question about Steam Refund

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gszp

Hello Everyone.

I was wandering if the refund policy still applies if i buy a game with a combined payment (Wallet+Paypal, guess i'm able to do that). Does any one of you was in this situation before? I'm too late for asking steam support, so since you're a great community maybe i'll find my answer here. Thanks in advance!

9 years ago*

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29 Comments
GoshujinSama

Drat 2 free key topics at the same time, too many attempts, Thanks though^^

9 years ago
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Kry1

Holy heck, got the first one. Appreciated!

9 years ago
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SexyJesus

I would assume yes, though I don't know for sure.

9 years ago
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gszp

I'm in a big dilemma. I got my new GPU yesterday and i'm in the mood for F1 2015. Since there is no demo, i thought i'll try this way but 10€ short on wallet...

9 years ago
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MysticAarrgg

It's Wednesday, why aren't you drunk yet?

EDIT - Fuck it's Thursday where has my week gone...I need to find a new job.

9 years ago
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gszp

It's funny because the game will release tomorrow and i'll go to my friends to get drunk of course. :D

9 years ago
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SexyJesus

Well I got loaded on Sunday away from my computer and I try to stay to once a week :P

9 years ago
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Mattereye

After you ask for refund you choose where you want your money back. That's the point that answers your question - yes, you can.
EDIT: If it's not, then it's stupid.

9 years ago
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gszp

I hope you are right. I'll wait for the F1 2015 pre-order deadline. :)

9 years ago
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MysticAarrgg

It won't affect the process at all, except that you may only be able to get the refund back in Wallet only and not refunded to Paypal.

9 years ago
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Annenouk

MysticAarrrg is right. If you want a refund for a combined order you can only get it back in your wallet. But you can get a refund.

9 years ago
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PsyKo

I didn't done any refund yet, but I assume you'll be able to refund wallet+paypal purchase (unless it's unrefundable product). You should be prepared that they will refund you fully into Steam Wallet, through.

9 years ago
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gszp

Since i'm in the EU2 region that's my worst nightmare.

9 years ago
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gszp

UPDATE: I decided that it is YOLO time again, so i will get back with the info, how the refund occured. Thanks for your answer. :)

9 years ago
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zeroxxx

Ask for refund to Steam Wallet as a whole. They'll grant it. Happened to my friend before. I know it because she sucks at understanding everything on Steam and had to ask me for help (so I filled in everything for her).

9 years ago
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gszp

I'll write a message for them, if it's possible send my money back exactly where it comes from. Maybe that will working.

9 years ago
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DominusFerrus

Wait paying for games partially with steam wallet AND PayyPal?! ... Didn't know that is even possible.

9 years ago
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FalconerX05

i think if you have insufficient steam wallet you can pay the remaining using paypal

9 years ago
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DominusFerrus

thx for the info, explains why i haven't seent it ┐(￣ヮ￣)┌

9 years ago
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vrekstok

I have recently refunded a game. I believe that it's just refunded to your Steam Wallet. I don't remember an option to refund it to my PayPal account.

9 years ago
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Muhnopol

You probably didn't pay with Paypal in that case, correct? If you used PP, they're happy to refund you there, saves them money.

9 years ago
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vrekstok

Oh yeah! I totally forgot, haha. I recently sold like 800 trading cards and bought the game with my Steam Wallet.

9 years ago
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DarkTanner

Refund are only provided in wallet, NOTHING ELSE .

9 years ago
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Psycho345

WRONG!
http://store.steampowered.com/steam_refunds/

You will be issued a full refund of your purchase within a week of approval. You will receive the refund in Steam Wallet funds or through the same payment method you used to make the purchase.

9 years ago
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DarkTanner

dude, i always paid my game through paypal, I refunded two games so far and i only got wallet .

9 years ago
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Psycho345

Because you didn't mention you want it on your PayPal. I quoted the official Steam page. You can check the link. Why would they lie there?

9 years ago
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thelaughinman

Okay Here's my experience so I bought two games during the summer sale together, Tales from the Borderlands and Law and Order the tell tale game. Didn't like the law and order so I returned it. Problem is I wanted to keep Tales, but if I returned Law and order back to my credit card well I'd have to get rid of tales from the Borderlands, and I was like fuck no I actually want to keep that game I've heard good things about it. So you had to have it returned to my steam wallet no big deal. However I also returned another game and since that was the only game. I think I handed back Fallout NV i had the money returned to my credit card.

9 years ago
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Annenouk

If you buy a few games together with PP you can only get it back on PP if you cancel the complete order. If you only cancel a part of your order you can only get it back in your wallet. If you want to be sure buy your games one by one.

9 years ago
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gszp

UPDATE 2: It's official. When you ask for refund, you'll able to choose the method (Wallet, another payment). It said that the xy€ get back to my paypal, and the yz€ to my wallet, and voilá: Valve refunded my paypal money minutes ago. :)

Thank you guys for all the answers. I like this helpful community! :)

9 years ago
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Closed 9 years ago by gszp.