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HIB refunded Freedom Bundle randomly, anoyne?

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edvards299

They just refunded Freedom Bundle (30$) without any comments.

No email~.

Anyone else has same issue?


** Might be the reason**
7 years ago*

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24 Comments
cals7

Did you get an email?

Nothing here. My Freedom bundle is still showing on my account.

I did just get an odd email from HB however. Telling me a coupon for the next monthly is about to expire and I can get 10% off. However. I'm already a subscriber. And if I click the link. All it does is take me to the sub page where it knows I have a sub. And if I goto the coupon section on my account. There is no such coupon. Oh well. I was hoping for a couple bucks off.

7 years ago
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PossiblePsycho

Same here, my Freedom Bundle is stil with me fortunately, and I've just been a bit confused but this weird email. I'm redeeming Freedom keys (just in case).

7 years ago
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YumoS

wow, i also got an e-amil with a 10% coupon. i am also a current subscriber. i wrote support of humble bundle about this and waiting for an answer.

7 years ago
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cals7

Let us know what they say about it. I just got the email with the monthly charge. Its the expected $12. So no auto discount for me :( lol.
The coupon email says good to march 3rd so I"m guessing its for new subs only and just got sent to the wrong email group.

7 years ago*
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YumoS

the problem is. i already payed the monthly and i got an e-mail with 10% off. If i ckeck on the website under coupons there is nothing. Probably a mistake but i will let you know about the answer.

7 years ago
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YumoS

i researched a bit and found out that the e-mail with the "coupon" could be a fake humble bundle e-mail from a bad guy. The e-mail adress is noreply@mg.humblebundle.com which is not normally used from humble bundle. i checked all the previous mails from humble bundle and they use a different one. this is the first and only mail send with this e-mail. a bit suspicious if you ask me.

7 years ago
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eeev

Nah, I just checked and I received the very same email despite being a current subscriber. Clicking on the coupon in this mail will direct you to the official and secured Humblebundle page. Nothing fishy here.

7 years ago
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cals7

I suppose that is possible, but that is just a subdomain. No one but HB should have access to that. If something about the ending was different then I'd agree as anyone can create a different ending and include the real url on the front. Did you hear from support? I have 2 factor turned on but I changed my password due to the cloudflare thing anyhow.

7 years ago
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edvards299

No email ,

They just refunded my money for freedom bundle.

7 years ago
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cucooo

Do you still keep the bundle on your account?

7 years ago
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edvards299

Nope, but keys are still active.

7 years ago
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cals7

Send them an email. I'm guessing they went to give a refund to someone else and just punched in the account number wrong. I recently had to contact support for the first time last week. They were great.

7 years ago
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YumoS

no, still waiting for a response.

7 years ago
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YumoS

Hi there,
Jordan here, happy to help!
The offer you’re referring to is actually for first-time Monthly subscribers. Sorry for any confusion over this.
It would appear as though you've subscribed previously, so you wouldn’t be eligible for this particular discount.
For more information, check out this helpful link: https://support.humblebundle.com/hc/en-us/articles/218014698-Humble-Monthly-Coupon-for-New-Humble-Monthly-Subscribers.
Thanks for reaching out, and let us know if you need help with anything else.
-Jordan
Humble Bundle
http://support.humblebundle.com/

This was the response. no detailed answer.

7 years ago
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cals7

I figured it would be something like that. Thanks for coming back and posting your results.

7 years ago
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Wolfedood

Nope, it's still there for me as well. No weird emails either.

7 years ago
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MeisterLeuchte

revoking the keys takes a few days. i remember when i refunded that totally censored crap bundle (for german customers) from deepsilver.

7 years ago
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Acojonancio

Contact them.

7 years ago
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Darkslayer16

Did you complain about Subnautica or anything else?

7 years ago
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edvards299

No.

7 years ago
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Shad0WeN

If you are implying what I think you might be here, that would be very unprofessional on the part of Humble. Anyone who has ever worked in customer service knows that dealing with some complaints/issues at times comes with the territory. Anyway, I can't buy it.

7 years ago
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Darkslayer16

I asked because if you did they offered a refund and it's possible they took a response as accepting it (not maliciously). I can't think of any other reason why they would issue a refund.

7 years ago
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Shad0WeN

Fair enough. The OP seems to have thought of a reason in their update above (other than payment issues of course).

7 years ago
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CR7CAMIAO

I have bought two bundles and still have them both

7 years ago
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