How long to wait before requesting a new winner on a giveaway?

I wait 2 weeks (ticket created 15.03).... So far no answer....

8 years ago

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You mean you have a two-week old ticket in the Request New Winner category? o.0

8 years ago

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Yes, but still I don't have answer support. Too i wait 2 weeks on ticket from "User Report" category. In this ticket again I too don't have answer support.

8 years ago

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That's not normal. Ever since support was expanded, the usual response time is under 24 hours.

8 years ago

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So what do you advise me to do?

8 years ago

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Wait. If it really is not in the User report category or in Other any more, then it should get answered eventually.

8 years ago

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Rayne93

Something similar happened to me last week. I created a ticket for a game to be rerolled and it seemed to be taking forever (two or three days went on) I ended up cancelling the ticket and making a new one for the same subject. Was answered within a couple hours. I think it's a bug from time to time. Hope that helps though!

8 years ago

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(Administrator)

If you need a new winner, you should create your tickets in the Request New Winner category. Currently, you posted them to the User Report category.

8 years ago

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My mistake, I'm sorry. Thanks.

And what about the second ticket? Winner 2 giveaways activated the game but did not confirm their reception at all. Winners are not required to click "received" / "not received"?

8 years ago

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Outdated. I solved the case privately with the winner. Of course, I closed the ticket.

8 years ago

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AmanoTC

I have a re-roll ticket open for 2 months, so...

8 years ago

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Mully

1 week of course.
just consider the winner could have used the key on another account so a reroll would be bad.

8 years ago

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I really hope not. From what I have seen. he only has 10 gifts won and only 1 sent. Would suck to find out that was because it was a decoy.

8 years ago

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A week. Sometimes I am more patient and wait up to 10 days. Sometimes I send the ticket pretty much seconds after the 168 hour passed.
Although check upon your winner. If there is anything suspicious about them, like "forgetting to activate" keys in the past months, a request received feedback ticket may be more beneficial to your mental health.

8 years ago

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How would I check that? Never did it before.

8 years ago

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http://www.sgtools.info/activation
I also suggest having at least these userscripts on your browser:
https://www.steamgifts.com/discussion/6fClz/userscript-links-on-profile-to-steamgifts-tools-real-cvnot-activated-gifts
https://www.steamgifts.com/discussion/YP3gk/userscript-add-sgtoolsinfo-links-to-your-giveaways-winners-page

8 years ago

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Thanks, the user has only been on here 3 months and evidently has 3 other games marked as not activated from January.

8 years ago

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Well, here is your answer: request received feedback. Supply screenshots of that you revealed/sent the key/gift/link and maybe that you tried to contact them (Steam profile comment, email, maybe a message here on SteamGifts), and hopefully this will be enough to convince support.
These tickets need a little more time to process, but after that, you get your received feedback/CV and the winner won't be able to change that, ever.

8 years ago

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Thanks, can do.

8 years ago

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Will make 1 attempt to contact him first, though, but will go that route. Also, from now on will raise my giveaways to level 2 instead of level 1.

8 years ago

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That reduces the number of bots, script users, and the problematic users, but not their ratio among the potential people who can enter. So expect to still check your winners and send these tickets, just maybe not as often.
To give some perspective, so far this year my most problematic giveaway with the most rerolls I had to send was for level 10.

8 years ago

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Jeez, at level 10 you would think they were on point. Thanks. Went ahead and made the ticket anyways but will still attempt to contact.

AFK, later.

8 years ago

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Deleted

This comment was deleted 6 years ago.

8 years ago

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Tristar

my most problematic giveaway with the most rerolls I had to send was for level 10.

why/what happened there?

8 years ago

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They didn't want it. Or got it elsewhere. Or just stuff.

8 years ago

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