Hello everyone! Is it normal, that my ticket is "pending" 3 days already? And how long it takes usually? My ticket is "increase giveaway limit".

2 years ago

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Might take minutes, might take months.
You can see how many tickets are open here.
Keep in mind that all support staff are volunteers and have a life other than Steamgifts.

Why do you need more slots with a new account?

2 years ago
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I've made 3 giveaways few days ago, but I've forgot that my keys have regional restrictions, and I think they cannot be activated in many countries, and I closed all 3 giveaways. Now I want to make new giveaways with regional restrictions but i can't, there is a message "You've reached the giveaway limit based on your feedback, or you have too many deleted giveaways". No I have no more slots at all. Yes, I know it is all my fault, that I don't understand rules of the site(

2 years ago
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If you explained it that way in your support ticket, you have to wait. Hopefully it does not take too long, but I would not be surprised if it takes a week or two.

2 years ago
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Thank you for explaining, I'll be waiting)

2 years ago
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2 years ago
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My tickets are 2x 3 months and one 8 months. Hope your get solved faster.

2 years ago
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I imagine they must be user reports, because this is what I see here

View attached image.
2 years ago
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Yeap. Multiaccounters reports. Tell me when you will have main shift on tickets. Still having way much keys for game bundles or dlcs. Will be fun put them level 0 and let you reroll forever muhaha.

2 years ago
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I'm available now. Show me what you got!

2 years ago
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I came from work and going to take bath. There I have nothing to show 😓

2 years ago
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Hah! I had a ticket pending for almost 3 years and then I closed it by myself

2 years ago
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Oh, great( I hope for better.

2 years ago
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Aw yes the wonderful question of support. Where you hope for some encouragement that it won't take long but get bombarded with I've been waiting before sg was even a thing. Hopefully it gets sorted out for you soon. Also your profile is reminding me of the nightmare confess your love game

2 years ago
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I've increased the giveaway limit for you now, but please be more careful in the future and properly tag region-locked giveaways.
Here is a slightly distorted dog for your trouble

View attached image.
2 years ago
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Thank you so much))) I promise to be very careful when creating giveaways!

2 years ago
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Hi, it might be worth checking, if you can make giveaways, from time to time!
In my experience sometimes problems just get solved without you getting messaged about it.
no promises though
: )

edit: Well, support just beat me to it! LOL : D

2 years ago*
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Oh slightly late, just got more right when you messaged that. Good thing to keep in mind though as you are right things sometimes happen without you realising especially when waiting ages

2 years ago
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2 years ago
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I sent a ticket because the winner of the giveaway I prepared did not respond. A few days later, the answer was given and the giveaway was renewed. When the next person didn't answer either, I sent another ticket. I've been dealing with this nonsense for 3 weeks.

I don't understand why I waited and why winners behave like this. He changed his profile picture, but he is not answering me.

2 years ago
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Most likely because he don't have much free time (it's december, that means often stress on the workplace or at home) or is a autojoiner user.

I don't do GA's below level 3, mostly only level 5, because of all the trouble with the winners and the ammount of rulebreakers below that levels.

It is very very frustrating to run behind users that they please please please take their win.....

2 years ago
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I have one open ticked from 8 months ago. I've resolved the issue myself, but still dunno why it's still on pending. Had to send one more for deleting a GA, but if that one is not resolved in a few weeks, I'm done making those type of GAs

2 years ago
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