try to contact the person and ask if there was any problem. Support will ask you for proof that you tried to sort out the problem. If support finds out that the game was activated, maybe they will mark it as received?
edit: it looks like the game was not activated in his own steam account.
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Thanks. How do I contact them? Sorry, really new here. I can't see a way to message people - do I have to go into Steam? This person has won 33 times and given....nothing.
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Okay, I've added him on Steam but I think I have to wait until he accepts before I can message him there. I've opened up his profile but I cannot see a way to send a message from there. I can't find it in the FAQ either. How do you send someone a message? Or perhaps s/he's turned it off. They've marked all their other wins with good feedback, so perhaps it is the key.
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You can't message here. Recheck that it's the right key and you haven't used it, while you wait for them to accept.
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It's from a bundle where I got two for one, so I'm pretty sure I haven't used it. But it would be good to have a way of messaging people on here rather than hoping they accept you on Steam to try and sort it out :(
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Yeah, it's totally possible that I gave the 'wrong' key. I guess just wait until I am 'accepted' as a friend and sort it out then. Shame you can't do it on here. Anyway, thanks everyone for all your responses x
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FIRST, do not send another key until you get in touch with the winner. You don't want to keep tossing keys into the black hole of the internet until you're communicating with the other person.
SECOND, keep a record of what you do. Take screenshots of any emails, chat logs, and/or attempts to contact the person. That way, when you come to us to complain about a lack of cooperation, you have the evidence to back it up.
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That's very good advice. Thank you. Still waiting for them to accept my request, although Steam shows they are online. It wasn't a big point game by any means, so in the end, I guess it doesn't matter that much. Obv, if it's a duff key, I want to sort it out, but all the others were okay, and I'm pretty careful with stuff like this (deleting the code from a list as soon as I send it or put it up for comp/trade).
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Instead of deleting it, mark it "sent" and make a note of the recipient. That way, you can return to it if needed. There are many ways of screwing up a key transfer, including typo's when entering the key. (Copy.Paste is your friend.)
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If the winner were to refuse contact (after marking as not received because the first key was used), would it be grounds for a reroll?
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"Unable to contact winner" is sufficient grounds for a re-roll, but you have to demonstrate your efforts to contact the winner.
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You can try to add the winner on steam before seven days passes and make sure the key is used on the winner's account. If the winner ignored your friend request and email, you can ask support for the help telling that the winner rejected your contact for seven days.
Sadly this kind of things will sometimes happen if you create public giveaways with no level restrictions.
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Just one more thing nobody has pointed out yet. As a winner you can only leave negative feedback after the period of 7 days has passed. So the winner couldn't have put up negative feedback any sooner. And as the person who holds the giveaway you cannot put the feedback yourself, you can only request the feedback to be set by support if the winner doesn't leave any feedback. (You still have to prove you sent the key)
Of course if this really was a malicious key the winner should have contacted you before that 7 day period to sort this problem out and not just wait and mark "not received". But since the winner seems to be from Brazil I can only imagine he might not be very confident in sorting anything out in a foreign language and used the easiest way out of this.
So if he doesn't accept your friend request on steam, try possibly adding a comment on his Steam profile, preferably in Portuguese (use google translate if you have to) stating why you're adding him.
Some people deny friend requests if they don't know where they're coming from.
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I only once put the same key up for two different giveaways. Luckily the one winner activated the correct game first :) And the second one noticed me about the already used key, which I was able to fix fast. So yeah, I luckily never really had to deal with used keys.
But I can imagine especially people who can't speak English well don't want to deal with that (even though they should) and use the easiest way. Maybe they don't even see it as a problem that the gifter wants to fix. shrug
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Is there anything I can do? S/he didn't leave me feedback for almost a week, which is really annoying as I'm trying to build my score, and on the seventh day (when I think I could just mark it myself) suddenly it's bad. They haven't given anything away themselves or contributed in any way. Is there any way of arguing it?
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