Steam Support Problem!

Hi there,

I'm a member of the steam 4 years ago. I contacted support line several times but this time it's really hilarious I've been waiting for more than a month. Yes thats true. It's been a month. There is no summer sales or xmas sales there. Which mean it can't be an excuse. Also my new tickets are shutting down. Nobody help/care to me. Sounds great right?

Anyway what is my problem? Why am I contacted to support line? I purchased "Soundtrack+Collector Edition Content" on August 14th, which included Monochroma(Base game)+Collector's Edition DLC but have a problem with it(It was 3,99usd). I could access it first day but problem is main game has disappeared a couple of days ago. System or employees remove the BASE GAME that are included in the first content. Steam said you need the purchase main game again but I purchased this pack because it's included "Base game+CE Content" on that date. Thats why i purchased this pack. Any purchase of Collector's Edition DLC without the base game would not make sense to me right? So what i want? I want refund them as soon as possible but Support Tech Timothy ignored me. He argued ridiculous arguments and deflect my issue.

If no one believes me check this please. There seems to be a period of time Monochroma was available with the Collector's edition content and then was subsequently removed from that SubID. So what should i do? Is there any place I can complain about this situation? Believe me friends it's very very annoying.

I know this post was too long but I don't know what to do.

Also Screenshots:

1, 2, 3,4, 5, 6, 7