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Depends on the category of the ticket, the level of urgency regarding the issue, and how much backlog support is currently dealing with, I'm assuming. For example, user reports might take months while other tickets such as re-roll requests can take from a few minutes to a few days.

Requests related to active giveaways get priority, and are quickly dealt with, while User Reports can only be accessed by moderators or above (in a tiering that goes support -> moderator -> super moderator -> admin), have a backlog, and are considered low priority. Requests related to adding or removing games to or from the giveaway list, or to the bundle or free lists, can also take notable lengths of time to be addressed.

Given how the team hasn't had a backlog on standard tickets for some time now, the delay is presumably related to the nature of your ticket. So, to answer you: They'll get to it when they get to it. ..or they'll ignore it, which seems to be a trend with certain* tickets of late.

* Add Game To List tickets are steadily outpacing User Report tickets in my pending list, with most being many months old now, and the oldest one being from September 2017.

Hi Aurelain, while this method isn't recommended for getting tickets answered, I've taken a glance and responded to it.