From FAQ
The winner has not redeemed my gift, and I'm unable to get into contact with them. How do I proceed?
If you've been unable to reach the winner of your giveaway using e-mail and Steam after seven days of your giveaway ending, and they have not yet activated or redeemed any keys or gifts you attempted to send, please contact support to request a new winner. When creating a ticket, we ask you to include data that suggests you made an adequate attempt to contact the winner, such as screenshots of e-mails, friend requests, or gifts pending on Steam. If the request is approved, a new winner will be generated by the site.
Comment has been collapsed.
1,169 Comments - Last post 43 minutes ago by IDoKnowJack
6 Comments - Last post 1 hour ago by canis39
72 Comments - Last post 1 hour ago by DeliberateTaco
11 Comments - Last post 1 hour ago by Foxhack
323 Comments - Last post 9 hours ago by hallak65
2,155 Comments - Last post 9 hours ago by eeev
20 Comments - Last post 10 hours ago by MeguminShiro
26,664 Comments - Last post 5 minutes ago by Silen
16,238 Comments - Last post 36 minutes ago by GeoSol
22 Comments - Last post 43 minutes ago by BrandeX
35 Comments - Last post 1 hour ago by CheMan39
216 Comments - Last post 1 hour ago by canis39
4 Comments - Last post 1 hour ago by yugimax
40 Comments - Last post 1 hour ago by Aldcoran
Hello,
how many days to wait after the person does not respond after she has won a gift ?
Thank you
Comment has been collapsed.