Hi there,

I feel that sometimes it's rather difficult to get in touch with winners on Steamgifts. A lot of my winners appear to either be online, but don't tick the received button or simply don't have the time.

Recently I have made a giveaway and someone won. But, it's rather difficult to get in touch with them through this platform, so I'd normally contact them on Steam. Through steam, you need to submit a Friend Request and hope to god they can accept it so you can talk to them. Alternatively, I would write to them on the their profile, but if they are private or restrict that section, I can't.

How else do you contact people who you need to speak to about their giveaway? I feel there should be a message system that allows you to chat with the winner for a while about the code or something. Don't you think that would be a good idea?

Share your views please!

2 years ago

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It also gives you the email address of the winner, so you can always message them that way.

2 years ago
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I've not tried that, but on the platform e-mail or message would help, wouldn't it? 🤔

2 years ago
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2 years ago
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Steamgifts does send an email when you win GA.

Some people just don't care and no means of communication will change it.

If it gets bad you can always contact support with proof of sending game. They can mark received for you

Since removal of gifts feature on steam, I always have to add winner anyway, so I prefer contacting that way

2 years ago
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If it gets bad you can always contact support with proof of sending game. They can mark received for you

I would just ask for a reroll for a new winner in that case.

2 years ago
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And risk that previous winner already used the key? Just didn't bother to mark it?

2 years ago
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Ah well if you can see they activated it on their profile then obviously don't do that :D

2 years ago
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If the winner has seen the key, then there is an eye mark next to it (you can see, how it looks, checking one of your old GAs). If it's not marked, then he has not seen it, and you can safely ask for a reroll.

2 years ago
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I'd not mind it if I knew they used it, but I'd like to know if they can reach out as I've written some instructions.

2 years ago
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I'm aware, it's just frustrating to see that some people may or not read the instructions of the giveaway.

2 years ago
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yes it does but if they are like me i used my main e-mail for pretty much everything and i got upwards of 20 - 30 messages (a lot of spam) a day so i easily can miss important something important like this then so can the winners plus if it comes from a e-mail address saying something like "your a winner" or "claim your Steam key now" people will naturally think it's a scam

2 years ago
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That's exactly why I think having a way to contact them here is a great idea. And this would be only possible to winners for a limited time, like 3-7 days.

2 years ago
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Probably already said.

  1. Send the winner a direct email with a subject line of "Mark your WIN received on SG" avoiding the word "STEAM" usually works for me.
    I get alot of emails with STEAM in the subject line and it does get cluttered.

  2. Post in one of their ended giveaways with a link back to the win.

2 years ago
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Most of their giveaways are all private. 😥

2 years ago
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The majority of the ones that don't claimed the win after 3 days+ are autojoiner accounts.
Do yourself something good and don't waste so much time to try to get them to the point to please please please take the win.

Write them here on sg, in one of their old GAs.
When they don't take the win till the 7 days are over, then delete/edit the key + make a reroll ticket with the link to the message you wrote the winner on sg. When a new winner is choosen, then copy/edit the key back in. Problem solved.

2 years ago
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Do you need to edit the key? I thought you could "unsend" the key if it hasn't been marked as received yet.

2 years ago
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I don't think you could unsend the key but to be honest, the last time that i needed to do it is long ago because i don't do much public GAs below level 5 anymore. And i regret it everytime when i do it, against my knowledge/experience, to be nice.

2 years ago
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I want to give people a lot more chances really, so I lower it to Level 1.

2 years ago
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I think level 2 is a nice middle ground. It takes a little effort, but not too much.

2 years ago
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You're probably right, I'll do that in the future. Umph the level a bit.

2 years ago
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2 years ago
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not true in my case it was a level 4+ giveaway and the winner was level 6

2 years ago
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2 years ago
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It was the remaining 10% =)

2 years ago
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I primarily do level 1 now, just to give away to people games that are maybe lower value.

2 years ago
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I don't. They get message to claim game. My effort ends at doing giveaways. Haven't had yet problem with winner faol activate in 7 days. But noticed some bot users even on high levels, which are online 24/7, but reedem key in the last hours.
When it is bigger game which I have to gift at steam, I mark it on giveaway description. Haven't faced yet person failing add me, but when they won't, lose for them as they won't recieve game.

2 years ago
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I can see them active too, pretty much all the time and I wish I could contact them here so I can discuss with them.

2 years ago
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There's a robust correlation between SG level and responsiveness. That's one of the reasons I stopped doing public giveaways below level 2 as a minimum. I rarely have to wait more than 24 hours until the winner claims his gift.

2 years ago
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That's true, I guess I should higher my levels from 1 to 2 at least.

2 years ago
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2 years ago
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That is if they write a comment.

2 years ago
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When I have such a problem I usually meditate and with the help of Guru Tugginmypudha I contact the winner through the astral plane. The trick is optimal butt chakra stimulation beforehand.

2 years ago*
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Teach me the way of butt chakra, master 🙏

2 years ago
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First you must train to be able to take a mystical cat position of happiness:

View attached image.
2 years ago
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🤣

2 years ago
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Why haven't I thought about that? 🤣

2 years ago
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Theoretically, you could send a message in one of his old giveaways.
But if he doesn't pay attention to one of the flashing icons in the top right corner, it doesn't make any difference whether it's a win, a message under one of his giweaways or a new chat system.

2 years ago
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You're right! That could also work.

2 years ago
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i've just had to leave a message on a 6 year old giveaway to try and contact a winner

2 years ago
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2 years ago
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6 year old giveaway of the winner of my giveaway not my giveaway of course (did you really think a 10month old account made a giveaway 6 years ago?)

2 years ago
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2 years ago
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why laugh at me? it's what i did to try and contact my winner

2 years ago
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2 years ago
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oh ok - that is totally understandable - you know that sort of thing happens about 200 times a second on the internet

2 years ago
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Take comfort in the fact that you were not the only one :P

2 years ago
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That can be a pain really. But I get your point.

2 years ago
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Just be patient, he has 7 days to activate and mark as received.
I know it sucks and sometimes it feels like the winner doesn't care, but I try not to think anything of it. Specially because I have taken a day or 2 to activate a win. Once I was traveling and didn't have my pc with me. And recently I won a HB monthly game and I took a whole day to activate it simply because I was still pondering if I was going to buy that bundle. If I had decided to buy it, I was gonna ask the creator to reroll their ga. Once I decided against purchasing it, I activated the game, marked as received and thanked the creator.
After that time, then you should try everything possible to contact the winner. If you fail just open a ticket with support. They will help you in any way they can.

2 years ago
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Well that is understandable. I mean I always check the winners activity and see if they are actually online or away. If I can see they are away in a while, I'll wait patiently. But seeing they are active just confuses me. The popups are in your face when you win. It's hard to miss really.

2 years ago
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Sometimes, when the winner didn't responds to Steam friend request or ignores it, I used to create meaningless trade offer and describe what I want from the person in attached message. It always worked for now.

2 years ago
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Damn, everyone out here is playing checkers while you are playing 4D chess.

2 years ago
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That's a useful tip! 🤔

2 years ago
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Some people are just .... for lack of a better word .... @%^$#%& heads! (your choice on what word to use)

One of my early giveaways was a Steam Gift, the winner was drawn and minutes later I sent the gift via Steam ... at the time they would receive an email about it, etc. The giveaway description clearly stated it was a Steam Gift, etc, blah blah.

1 day goes by and nothing ...
2 days go by and both Steam and SG say they haven't logged on for 3 days.
3 days go by and they log in but don't claim gift or mark received.
4 days and still nothing so I add them on Steam and message on SG by commenting on a previous post they did.
5 days and they are idle again.
6 days go by, they have been on Steam and SG but gift still unclaimed.
7 days and I am about to withdraw the gift sent (not sure if you can still do it but back then you could reclaim the gift sent it the person didn't claim it) and ask for a reroll ... I am like 20 seconds away from doing this when all of a sudden they accept my friend request on Steam and message me:
"yo bro were my game I won. I been wating 7 dayz for it" (not exact words but close to it).
My jaw nearly touched the ground ... I was so tempted to continue clicking, reclaim the gift and ask for a reroll.
Instead I did the "right" thing and told them "I emailed it 7 days ago, did you not check your email".
A few minutes later I got a reply "got it" .... no thanks, no sorry, in fact the @%#$&^ never even played the game.

Unfriended the @#%&^, blocked him on Steam, blacklisted on SG ... wish I did reclaim and reroll but am content that I acted mature in the situation.

Sometimes no matter what you do, you get one of "those" people (no that isn't a racist remark ... you know what I mean).

2 years ago
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One of many reasons why I never do gifts through Steam anymore :D

2 years ago
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You describe very well one of "those" people.

I have the "luck" to get too much of them when i do public GAs below level 5. And both my "not recieved" marks are from such "nice guys". And i still hope they needed, multiple times, fast a toilet and couldn't find one.

2 years ago
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It's really painful to see that people don't appreciate it even if the game costed you money and was given for free.

2 years ago
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lol I hope Karma does exist so something like that happens :P

2 years ago
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Only reading this pissed me off. 🤣 I felt your emotion right there.

It's more sad when the games you give away for free end up just being shelved in their backlog and never played again. Thinking of that... I better play my won games.

2 years ago
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Leaving a message on one of their giveaways explaining the situation with a link to your giveaway they won is what I recommend. This will give them a notification they'll see and often times either respond to your comment or take care of their win. Remember they have 7 days to claim it so if it's before that it's best to wait.

2 years ago
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It's a good recommendation. I'll try it!

2 years ago
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I still don't understand why it's on the GA creators plate to contact winner if they just stay away. I think we should be able to get an auto re-roll on request (same as GA deletion works before it ends) as long as the key remains unseen after 7 days have past.
But as it is as it is, here's what I do:

  1. Find one of the winners old GA's, message him there. Write one clear message and copy it. Post it on several of his old GA's, it will usually get their attention.
  2. On the winners page there is an e-mail. Send same message there.
  3. Lastly I go to Steam. Yup, friend request, message on profile, yada yada - it's a hassle.

Don't forget to screenshot everything, you'll need it for the re-roll request if you need to do one.

2 years ago
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Why you do all the hassle when Nr. 1 is enough that the reroll will be granted, if he don't claim the win after 7 days?

And you need only a link to that message, screenshot isn't needed from something when you have that.

I done it in the past like you and then realized it is wasted lifetime and the wrong thing that i as gifter must run behind the winner that he please please please take his win.
So i reduced my work part and invested time as much as possible in such cases because i seen NEVER that one of "those" accounts (not all are different users...) react faster because i wrote them everywhere.

2 years ago*
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It's true, we shouldn't be running after a winner.

2 years ago
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Well because sometimes....

2 years ago
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I've already followed 2nd and 3rd tip. I can't reach out to the fella through their giveaways, because all of them are private. 😣

2 years ago
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Has it been 7 days? Do a support ticket and request a re-roll.
Don't get upset, its just part of it all. Re-roll and be happy.

2 years ago
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No, it only has been the 2nd day so far. I'm not really upset, but I thought it would maybe help to get to people who actually win the games as a solution to message them and discuss if there's something important, and not outside of the platform.

2 years ago
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One relatively easy solution is writing to them here, on SG, under one of their old GAs, because they surely get notified by it. Well, they should get the win notification by the system anyway, but it cant hurt to remind them. Otherwise you should try to get one of their contacts that are directly or indirectly linked to their SG profile (Steam or E-mail for eg). I'd think stalking within reasonable limits wont make you a straight up...

View attached image.
2 years ago
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It's all in good intentions. I mean, it's after all an act of generosity.

2 years ago
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I usually wait for their response first before revealing key :) If they don't respond by saying thank you or anything like that, i will let them wait 6 days and on the 7th day I will reveal the key and then blacklist them, because if you aren't thankful, you don't deserve it. I know its a harsh and probably weird way of doing it, but I don't really care :D .. I prefer that the winners of my giveaways are thankful for what they receive for free.

EDIT: It seems people didnt understand me fully, I write my giveaway rules in the description of each giveaway, I dont expect people to KNOW automatically that I want a thank you before I send the key, but I do expect people to read.

2 years ago*
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You expect people to thank you before they actually received anything? That's not weird or harsh, it's just wrong.

2 years ago
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+1

2 years ago
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eh, that's how I do it, if you win something, you say thank you. Doesn't take much away from other people anyways, since I do mostly invite-only/group giveaways ;)

2 years ago
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Before you send the winner a gift, you expect one to thank you? For what? You know that most of the "thank you"s in public GAs are from bots/autojoin scripts, when they appear before receiving a gift? Most of the time you can tell by a quick check...
Edit: After a second look something came to my mind. If you wait and by doing that not click the "send" button the winner of your GA don't even know that she/he won because there is no notification in the site, nor automatic mail. At least I think that you get those only after GA creator clicks that button. If I am right then you in ~95% of cases cherish bots and auto-joiners and penalize honest people. Good job.

2 years ago*
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What do you look for so I can identify them?

2 years ago
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Just check some preceding and following GAs for their comments, compare comments and post times. It's even easier to observe if you host your own GAs in batches like me. Suddenly you get 10+ identical or similar "thank you" messages in your SG inbox, all at once, in like 2 second timespan. Added a random example from my GAs, didn't have to search too much, at least 3 bots/autojoiners in a row, on one sshot from my phone:

View attached image.
2 years ago*
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Oh well that's an obvious one. Do you block/blacklist them?

2 years ago
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Nope, I don't use whitelist, nor blacklist, have both completely clear. I don't need SG when we talk about my close friends - always give them games directly when I feel like to. Instead of using blacklist I just report users if they really do something bad, like really bad, against site rules. Bots and autojoiners are only a little irritating to me, I do nothing about them at all. I'm not a child also to be bothered much by people with other opinions, views, etc. and blacklist them on that account, can't really be offended too by some random strangers over the internet. TLDR, I'm too old for this shit ;-)

2 years ago
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Same, they gotta give me a serious reason to blacklist them. But I do whitelist people. You're one of them, btw. 😃

2 years ago
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I'm flattered ;-)

2 years ago
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I've not forgotten our discussions in the past. I liked what you said and whitelisted you then and there. Now I'm just telling you. 😀😅

2 years ago
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To your information - I have a wife too, like yourself. Just telling you :-D

2 years ago
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We're both old gamers with awesome wives! 😋

2 years ago
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Yeah, played some couch coop with mine too but not so much, mainly titles like Trine & Rayman series, many karts (Mario, Sonic, Crash, etc.), beating games like MK, Tekken and all Resident Evil games with local coop (full campaigns, I'm most proud of these :-P). She is not an avid gamer and most of the time she just click some farm/match 3 on her phone or play a hidden object adventure game on her lappy. Anyway, I wrote about my wife earlier with something other on my mind, it was a convoluted joke which meant that we shouldn't start to lick each other's balls now. I guess it's too late for that :-D

2 years ago
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No, that would be a bit weird. 🤣

2 years ago
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you get the notification that you have won before the key is sent, its not dependent on me clicking the reveal button :=)

I dont count thanks that have been done before the giveaway ends :)
anyway, doesn't take much away from other people anyways, since I do mostly invite-only/group giveaways ;)

2 years ago
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If it works as you write and you also make such descriptions then I guess it's less evil ;-) IMHO strange anyway but it's your jam.

2 years ago
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it is indeed strange way of doing it, but I don't really care.
the rules are never meant as evil though, but i guess some people will think of it as such.

2 years ago
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Evil is good.

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2 years ago
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2 years ago
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I know the customary rule of saying thank you after winning, but i didnt know that you need to do it before you got the key. I thought it will end up bothering the gifter since i would have to thank them before and after receiving the key, thus notifying them twice. I'll try to keep it in mind for the next time.

2 years ago
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it depends on what people want, if there are no specifications in the description of the giveaway, assume for it to be done like generally on the site, thank you after receiving key.

my rules are always in my giveaway descriptions.

2 years ago
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Ah, i see. That makes sense. Thanks for clarifying it!

2 years ago
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It seems it's impossible for you to think that winners can be thankful after receiving the gift, which is odd.

2 years ago
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bad encounters with ungrateful people on the site do that :)

2 years ago*
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That feels so weird. I just imagined someone throwing a birthday party greeting people with "Thank you" in the hopes that they have a gift in their backpack. This might be colored by the fact that I have one more then one GA where I never received the game.
I think the only moment I would consider "Thanking" before getting the key might be if just reading the name of the game triggers something I feel like I have to tell the gifter immediately

But all this is totally lessened by me noticing the fact that you explicitly mention that as a rule in your GAs. When I mentally rephrase it from "I just expect people to say thanks before getting the key" to "I expect winners to read the description where I tell them to say thanks before getting the key" it's totally fine by me :-D

2 years ago
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Yeah, putting it out there in the description is ideal to clear any confusions and cover your back.

2 years ago
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my giveaway, my rules, I am allowed to write how I wish ;)
and so far it has worked fine since the people who enter my giveaways know what they are entering :P

I do appreciate the rephrasing though, thanks for that. Will probably change it something different like that :)

2 years ago
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Damn right!

View attached image.
2 years ago
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It's a weird way, as the other replies in my comment have probably told you, but the good thing about SteamGifts is that you are allowed to choose the people you want your giveaways to go to. If people can't read, they will go on my blacklist, simple as that, nothing personal to anyone. Of course I will revisit my decision if someone contacts me on steam about a blacklisting, but usually they stay, since people don't really care if they are on someone's blacklist, until they notice they can't enter a giveaway ;)

2 years ago
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I would need a good reason to blacklist someone really, as I understand that sometimes I make similar mistakes not reading the giveaway description and just join a bunch quickly. ESGST helps a lot to make my process easy.

But if I win something, I make sure to check the giveaway, therefore, I can read the description.

2 years ago
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I use blacklist not as a bad thing mostly, just a list that I want to use for people who i think have already won enough or don't know how to read. They won't loose a lot from it anyways, since i mostly do group/invite-only giveaways :P

2 years ago
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That's an effective way to avoid probably situations like that. I'll keep that in mind! 😉

2 years ago
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I usually wait 2 mins after winning before I comment saying "gift key mate".

2 years ago
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you are so funny, BAE. :P

2 years ago
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I had the same problem with one of my giveaways in the past. I just suspect them to be either a bot or use autojoiner script since they never goes offline on sg whenever i checked on them, so i didnt do much besides sending the key and waiting for 7 days. It got rerolled at the 7th day without problem. The mods accept you sending the key as a proof of contacting the winner, so you dont have to be obligated to reach them to their steam account or email if you think that the winner is like that too.

2 years ago
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How can you determine it's an scripter or autojoiner? Activity 24/7? What if they give giveaways and they are high level and they pretty much own over 4K games. Any other determined factors?

2 years ago
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Just a gut feeling tbh. I forgot if they are online on steam or not, but they have a non activated wins when i checked them on sgtools, and they seem to always online whenever i checked them on different times. I dont think levels and gift sent is a contributing factor though, but you can assume them to be bots if they are low leveled.

2 years ago
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Yeah that makes sense, but I guess some people can do that with higher tier accounts I guess.

2 years ago
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2 years ago
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I'd be willing to understand that's the case, but what if they are online on the website?

2 years ago
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Last time I had this problem it turned out the person was using SteamGifts mainly on their phone and it was a typical case of "I'll have to check do that later at the pc"->forgot... I dropped them a reminder on an old GA of theirs and they reacted fairly fast.

Other then that I have done a lot of chatting on steam and a bit via email with my winners but that was mainly in the days before there was a enter keys on steamgifts so they HAD to talk to me anyway ;-)

2 years ago
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I'll be trying that, just that the winner has a lot of private giveaways, making it a hassle to just fine a public GA and contact them there. It's hard sometimes to get in touch with winners you have given special instructions in the description.

2 years ago
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When you have problems to spot a public GA of someone then i give you a advice.
SilentGuy, i use you as, easy, example.

Go to sgtools sent and search with the users name for his stats (silentguy below as example, you can replace the name with your winner):
https://www.sgtools.info/sent/SilentGuy
Here you see if a GA was public, group GA etc..
When you spot a public GA switch to the profile of the user, as example https://www.steamgifts.com/user/SilentGuy , write on the left site, in the search field, the games name and hit return.

That way it speed the finding of a public GA a bit up when someone made a lot of GAs.

2 years ago
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That's an excellent method! Thank you, I'll remember that! 🥰

2 years ago
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1º Steamgifts sends an email to the winner notifying him.
2º After winning the draw, the winner has 7 days to respond, if after this time they do not answer, you must reroll
3º In case the winner sees the key of the won game and does not answer as if he had received it, you should contact him via mail or visit his steam profile and if he has a public profile and enabled to write comments, leave him one and notify him that please accept that you have received the gift.
4º In case you receive it and winner dont accept that you have received it and you get in touch via mail or steam and he/she dont do it either, open a support ticket on steam and report the user so that an administrator can help you.

Personally, I didn't have great problems with the giveaways, only on two times, one of the winners saw the key but didn't notify me as received and I had to contact him by writing to his steam profile and within hours he accepted it, and on another occasion a winner spent a week and did not enter steamgifts, so I had to reroll, but if they do not answer, contact steam support and they will help you.

2 years ago*
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Yeah, I don't have much issues, and I honestly understand that the winner didn't enter Steamgift for a while to claim it, but what confuses me is when they are online when I check on them and still don't do it. It's not like Steamgift doesn't go in your face when you win or give a giveaway away. I was thinking that if there's a way to contact them right on the platform, as a forum based message, such as this, it would make it easier than rather have to go through their profile, search for ways to get in touch with them through giveaways and so forth. I get that maybe sometimes it can happen and you can skip things, it's just a bit weird that as a giveawayer you gotta go through the effort for actually giving a gift for free and still having to pull them to accept your gift.

2 years ago
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yep, maybe there should be private messages to be able to contact users right here, maybe it wasn't implemented to avoid spam problems or scam attempts, although I think that if they don't answer mark how as received even if they win the draw, they won't reply to the private messages either XD that happened to me on occasion, of spending several days being online and not even looking at the gift they have won y and say wtf xD

2 years ago*
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You're probably right, but scamming or spamming could happen on Steam or other sources of contact, so I rather be spammed here than on Steam really.

2 years ago
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I have added them on steam with comment on profile, screenshot, or review, when it came down to that.
If they don't respond in 7 days i request reroll.

2 years ago
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For a second I thought you were the guy that didn't respond to my giveaway yet. 😅 You both have the same profile picture.

2 years ago
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a lot of ppl have that pic, i think it's from the point shop

2 years ago
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Yeah, I prefer my logo, it's easier to identify people based on their unique profile/logo. No offense to you @dothacker or other people. 🙏🏻

2 years ago
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Agreed, my close friends also use these common profile pics and I get confused all the time. 😅

2 years ago
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Name was very closely similar. 😅

2 years ago
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Whenever I do a GA, I just reveal the key when it ends. From there, it's out of my hands. It could remain unactivated/unseen for a month and I don't think I'd bother raising a ticket to reroll

2 years ago
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Doesn't that affect your leveling? Waiting for someone to pick up a giveaway that is sitting in front of them for months I find that simply the person who won it doesn't appreciate it. People do take this website for granted.

2 years ago
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View attached image.
2 years ago
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I like to do things the right way.

2 years ago
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How giveaways are handled reminds me of ancient Chinese philosophy although I think SG does it unintentional. Although winners are notified on the site and by email people giving away games are somehow responsible to contact the winners to gracefully accept the gift and can count their blessings when the win is taken finally.

How is that a rational approach? By entering a giveaway you implicitly show interest to receive the gift. If you aren't excited after you won so be it. Let an automatic re-roll decide a new winner after the seven days waiting period.
Of course there will always be cases where real life prevents winners from accepting the gift but then a missed win on SG should be the least of their problems.

2 years ago*
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This is the 3rd day since the giveaway and the person is always is online. He/she has over 4K of games, my DLC would do no difference really.

2 years ago
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if u cant comment on his profile, try on any review/screenshot/video he posted

2 years ago
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Just did, but still didn't move an flinch. 😥

2 years ago
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Closed 11 months ago by Vasharal.