Happened to me too once. Ticket went on forever. I think the scammer got suspended for a small amount of time eventually, but it took a serious while...
The crazy thing in my case is that the person had already won the game before and not activated that earlier key. So he used my key to clear his unactivated win and asked for a reroll like "already have it, sorry" 💩 Assholeness level : ⭐⭐⭐⭐⭐
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Once you submit a user report, your involvement stops there, so if you need help with something, that's not the appropriate category to use (which would be "Other" in this case since none of the others is fitting)
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Hi allahtatar, you might want to remove the link to the users profile because calling out can get you suspended on Steamgifts.
I am sorry that you experienced such a situation this early on SG.
Some future Tips:
When you ask for a reroll hide the key again until it is rerolled or the reroll is denied.
If the winner has allready viewed the key (indicated by the eye icon beside the key ask support for a request feedback for this game.
Use the correct subforum when asking for help.
As for this situation i think the only thing left for you to do is ask the new winner if he is ok with deleting the giveaway by explaining the situation to him or live with a not received feedback.
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And how could this be implemented? By suspending the user?
Consider that this might cause suspensions even for those winners who receive a dupe key, and thus are unable to activate it.
I don't think there's a really precise way to deal with this, at a certain point some faith is needed: in the gifter, as well as in the receiver.
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If the key has been viewed, the winner must activate it. You have no responsibility (and you shouldn't have) re-rolled in this situation.
You can get in contact with the winner to get them to provide a replacement, but beyond that, you can only hope karma kicks in (if you believe that for a game you paid 11¢ to purchase) In this situation I'd be reacquiring the game (buying it off DIG, where you likely got it from), and providing the new winner with the game. If you wish, there is always a blacklist for the other user.
ALSO: change the Discussion Section - this should be listed under "Help", not "Deals". Otherwise, just close this discussion, no more that can be done now.
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But I don't see any "legitimate circumstances" to ask for a re-roll, based on OP statement and history of his GA's. As far as I understand this situation, OP saw that his winner checked the key but didn't activate it, so he just went and asked for a re-roll, although there was still plenty of time left for the winner to activate the key.
Basically OP shouldn't have asked for a re-roll in this situation, and I'm surprised the re-roll (if there actually was one) was granted in the first place.
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he saw the key , but did not activate it, after it was changed to another winner, he activated the key, thereby putting me in a very awkward position! please deal with him as it seems to me that this is not the first time he has done this! baltijaam
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