Hey SG,

I am confused by the way a rule infraction is handled. As others might be aware of the case and might be wondering too, I am writing this as am open discussion instead of a support ticket.

A while ago I noticed a user with 140+ non activations. Some time later the user talked to me (160+ non activations by then), saying support was aware of their non activations and is fine with it. Shortly after that the user was suspended for 1.5 months. That ended, they came back and are now suspended for 3.5 months (170+ by now, according to SGTools). (Edit: The user deleted wins from their account, not liking the quality of the games they won before.)

I get that someone with a couple of non activations gets a warning (e.g. a 5 days suspension per non activation), the first time they get noticed.
I thought after the 2nd or 3rd repeated batch of non activations this would be permanent.
I would have thought a 100+ non activation case leading to an instant permanent suspension.

In case a support member is willing to clarify the situation, I would be happy to hear the reasoning behind this long, but not permanent, suspension.

In case someone else has insight into this kind of case, please enlighten me.

Please no calling out! This thread is not meant to expose someone. It is neither meant to start a discussion about correct, quick, ... handling of support tickets.

Edit2: Probable reason

I will leave the thread open for some time, in case there are more insights.

6 months ago*

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(sounds like a good deal, tho)

6 months ago
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If they won those 170+ games from your selection of quality "games" ;)

6 months ago
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Maybe they agreed to expose and to testify against other non-activators.
[Cue Law&Order donk-donk]

6 months ago
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The whole network of bots, auto-joiners, non-activators, resellers et al is coming down!!
Forget L&O, this is RICO stuff!

6 months ago
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The real question is, how do people with this many wins not activated continue using the site long enough to get over 100? The site automatically syncs your steam account every 72 hours or the next time you use the site. The site already does not let you enter giveaways for games you own, so why doesn't the site do a periodic check to see if the games you won are activated on your Steam account? It doesn't need to do this every time is syncs because once it see that your previous games have been activated, it doesn't need to check for those again, so maybe just have it check each time you win a game. You could also have it only check for new wins that it hasn't already checked if that uses less data or processing. If it detects a game that isn't activated or maybe 2 or 3, have that account red flagged for support to look at sometime in the future so someone can manually check it.

With all the info this site gathers about it's users, I really don't understand why bad users that have multiple accounts or don't activate their wins are able to continue using the site for so long.


Edit: Another interesting idea would be to add a user notification. If the site automatically detects unactivated games, it will still report it to support, but it can display a big red banner at the top of the screen letting the user know that unactivated wins have been detected on their account and support will be looking into it. Let them know that if they do not activate the games before support looks at their account, they may receive a suspension.

To put less load on support, you could also display this banner to the user for a certain amount of time to allow them to fix the issue before support gets notified. Maybe give them a week or two and if they don't activate the games, then it gets forwarded to support to look into.

6 months ago*
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If I remember correctly, they deleted wins from their account. Should include that in OP.

6 months ago
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That makes things a bit harder because they technically did activate the game, but they need to be told that they need to reactivate them to stay in good standing on this site. Some users may not realize that if they permanently remove a game from their Steam account, they will have wins here that show as not activated.

That should still throw up a red flag if it gets detected and they should probably still be suspended. Then when they realize what happened, they should put the games back on their account and support should remove the suspension.

6 months ago
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I vaguely remember there is something in the rules about that (that you should not remove won games), might be wrong though.

So if I am correct, they are in violation either way. Really surprised there are people with so many unactivated wins, I don't even have that many wins to start with lol.

6 months ago
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It is a rule infraction for sure. I was just wondering about 2 long, but not permanent suspensions. The reason probably being this.

6 months ago
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what I don't get is how you get so high without being blacklisted and refused gifts let alone the suspensions, I won't even consider sending the key to someone with hundreds of wins that aren't activated(ill take the not received hit even).

6 months ago
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There are so many users creating giveaways that blacklists probably make no difference. There will only be a small number of users that notice the unactivated wins and blacklist them, but there will still be thousands of giveaways to enter from all the other users.

Also, I have a feeling that only older long time users actually check winners accounts for activated wins. Most users probably don't even know that you can use sgtools to check for unactivated wins.

6 months ago
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I really don't understand why bad users that have multiple accounts or don't activate their wins are able to continue using the site for so long.

Because cg like it this way and/or don't care.

Yes, a basic "have you activated all your wins" check could happen each X days/weeks/months but nothing happens in this sector, since many years, as in all other ones that need a admin that program something.

6 months ago*
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I'll chime in here with some info about the suspension process. At lower ranks we can't do permanent suspensions or even suspension extensions. So at my rank we just add the normal suspensions to someone, then we put in a request on the admin request thread for either an extension or a possible permanent ban. I didn't look into this, so I don't know for sure if this is the case or not, but it seems like it might be, especially if they have that many violations.

6 months ago
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That might be a reson. Thanks!

6 months ago
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Something else related to this: I think that when you check if a user who won your giveaway has unactivated wins, support should let you re-roll the winner if that makes you uncomfortable... I may be wrong and you can, but when I've tried to re-roll with this info a few times they tell me they already served their suspension :/ With your example, it sounds like someone can just keep serving these suspensions and screwing around with their wins? They may pick and choose which "valuable" games are worth this (small) suspension for, which dissuades people from wanting to give away non-bundled/higher-value games, or really any game... Of course to make room for a few mistakes that someone's had a chance to learn from, maybe they could allow a re-roll depending on how long ago the most recent incident was/how many times they've done this? Many things on this site seem to favour sketchy winners instead of the kind and generous giveaway creators, the entitled approach to a win doesn't sit right with me

6 months ago*
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I am usually fine with support telling me that a user served their suspension.

As mentioned above, I think the user in question deleted their wins after having them activated for some time. Nonetheless more than a few giveaway creators seem to have not checked for non activations.

You always get a re-roll for non activations, if the non activation was within the last 30 days.

6 months ago
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Nonetheless more than a few giveaway creators seem to have not checked for non activations.

The most GA creators don't know sgtools, don't care or don't want to do more work.

I gave, in GA comments, the advice to check if winners have unactivated wins with sgtools.
As thanks i became a suspension for "inappropriate behavior" from the same mod that don't suspended a user, 2x, for creating a discussion with a lot of NSFL and NSFW gore links (gore is against the rules, my advice wasn't...., find the error...). My unsuspend request ticket is open since over a year....

6 months ago*
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Ohh I see, I'm glad you can re-roll within a period of 30 days, but I wish it was longer as that's not much... Or maybe an increasing amount of days depending on how many non-activations they've had like, in the past year? For example: 1 unactivated = 30 days for your re-roll, 2 unactivated = 60 days, 3 unactivated = 90 days. Idk... there should be more protections from those who really can be abusing this, and would definitely be great for something really bad like this case! Or honestly, if they've had 3 unactivated wins in a year, you should always be able to re-roll, that's when it stops being a mistake

6 months ago*
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You can't check anyone (regular way) with SGT if you are from Russia or Belarus.
Prove link

6 months ago
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Forgot about that.
But in case of the user in question, several people who sent them giveaways in the last couple of months (since I noticed the non activations) are not from Russia or Belarus as far as I know.

6 months ago
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image does not exist?

6 months ago
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Link is for another comment. There were block by IP adress on image above

6 months ago
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Ah my bad, when the page loaded it looked to me that it was referencing the image one. thx

6 months ago
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The whole discussion has to remain theoretical as it's obvious cg isn't willing to do something/anything to fix the many glaring issues the site suffers from.
And you know, I think he's right somehow. His smoke grenade featuring "hide discussions" is celebrated as if it was the invention of the century by the vast majority of members. So there's no reason for him to tackle bigger problems really.

6 months ago
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It's a great feature!

It's somewhat weird that it looks like it was made possible within days, while it could have been useful since years. I don't know enough of these technical things to have a properly grounded opinion, but it really doesn't feel like QoL improvements are really planned on the community / forum level. I get it that it's a giveaway site at the first place, but it feels ridiculous that we needed two topics about war and hatred to get the ability to hide individual topics, after the site being over a decade old. I don't have (high) hopes for updates in the foreseeable future.

6 months ago
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I won't contest the usefulness of the feature. The circumstances leading to it's rapid introduction show cg drew it out of his hat in a few days in order to sooth members. As the ruckus has died down I would be surprised if any future changes are in the pipeline.

6 months ago
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View attached image.
6 months ago
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I think 10+ should be perma.

6 months ago
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user with 140+ non activations

Are you f'kin kidding me? It's ridiculous, how many easy-to-solve issues have been plaguing this site for years now. This is the definition of "the fish rots from the head". It could have been such a great thing. :(

6 months ago
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Deleted

This comment was deleted 6 months ago.

6 months ago
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user with 140+ non activations

OK🔫🙂 Zap Gun Standby♪ Where are the bad aliens?
This is a joke, but it is BUMP because I want everyone to read about this discussion.

6 months ago
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c e n t o q u a r a n t a +

edit: YT kiddin me --> https://www.youtube.com/watch?v=pHE5j-v7RM8

6 months ago
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If the user in question was deleting games they won from their account a while after having activated them as the OP has stated, then I'm not actually seeing a problem, outside of the site probably needing a cap on how long it recognizes activations. Meaning, if a user has had a win activated for "x" amount of time, SG stops tracking the game activation. Probably would save the mods some time, and nobody should really be punished for cleaning up their Steam library anyway.

Now, if there was a rule whereby users were required to play their wins, then that would be different, but there is no such rule and it's a fact that the majority of wins are only being used as +1s, so if somebody is bucking that trend by removing the +1, as I mentioned earlier, I don't see the issue.

To me, this is completely different than a person simply not activating their wins at all. You do want that enforced since not enforcing that can easily lead to wins being sold, traded, and so on.

6 months ago
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You can re-win games after you remove them from your account. Even more, you can remove a game you own, win it again, re-activate the original license, and trade, sell or give away the key you won - you're AOK as far as the site can tell. Allowing people to remove games is the gate for these kinds of abuse that can turn the site for a key dispenser with no counterweight or checks.

6 months ago
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An easy solution there is to simply auto block a game from an account once it's been won, thus preventing the user from entering future giveaways for the game. An auto blacklist for specific games, as it were. There are no problems. There are only opportunities.

6 months ago*
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You are new here so you can't know. The admin of this site is doing nothing against these kind of exploits. Hasn't being doing anything in that regard for years. Yes, a lot of these things would be solvable fairly easy. Not gonna happen though.

6 months ago
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They are not new here, just around for a second ride.

6 months ago
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Then there is no excuse. ¯\_(ツ)_/¯

6 months ago
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No excuse for what? Providing a solution? How dare I do so!
<shrug>

6 months ago
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Deliberately ignoring the elephant in the room.

6 months ago
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I don't think you can win it again, unless you change it to not received maybe 🤔.
At least, that's the situation with won packages that SG can't recognize activation status for but you still can't enter their GAs.

View attached image.
6 months ago
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Closed 6 months ago by Oppenh4imer.