Submit a ticket in the "Request Received Feedback" category, providing any proof (screenshots, etc) you can that you've delivered the key, he won the game from another giveaway, and has a copy activated in his account.
More than likely support will mark your GA received and give the other user a little vacation for the multi-win. Be patient, it may take a while for support to get to your ticket.
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If he's seen the key and already activated the other copy he's won, and won't respond to your attempts at communication, there's a good chance he's sold/traded the key to someone else.
You've tried adding him on Steam. Have you tried leaving a message on one of his old giveaways to contact him? I may have falsely assumed you've already exhausted that route of communication or misread your original post.
EDIT: Or is your concern that Support hasn't replied to your reroll ticket yet?
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Well, I once requested a reroll and got a fast reply from support. Thought it would be same this time. Tried to add him just today, but now it just shows error. I´ll try that option you suggest.
My concern was more about what to do, as this is the first time this is happening. Thank you for the fast reply.
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Oh, my apologies then - I clearly misunderstood you and thought you were concerned the winner took your key and ran after already winning the game from someone else.
Just give support a little time. They might be backed up with tickets right now, especially if they're not getting to rerolls right away. :)
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Response time can vary a lot depending on the volume of requests and our respective availabilities at a given time.
You should not bump or recreate your tickets as this just pushes them further in the queue. Eventually we'll get to your ticket.
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6 days ago ended my giveaway of Go! Go! Nippon! My First Trip to Japan and as usual I checked the profile of the winner. He didn´t have the game so I sent him the key. 2 day later I was still awaiting feedback, though he was already online So I checked the games he won and see he won the same game one day before mine ended and activated that one. I instantly created a ticket, but the days passed and I got no answer. Ok ,maybe they didn´t see my ticket and I closed it. So I created a new one and again got no answer. Maybe by creating this discussion one from support sees my problem and can help me. I know he didn´t giveaway the game on here, tried to add him as friend to ask him if he did anything with it but only get error message.
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