I really don't know where else to go to. For the past few months at least, I've been having the problem where Steam keeps saying "No Connection" and "Retry Connection" but never connects. I'm currently on a Mac and have a 5 GHz wifi connection. I'm not offline. It also thinks I'm in Atlanta but when I try to fix it, the application stops responding so I have to force quit. I've searched online and tried all the solutions, but nothing has worked. I keep clearing the download caches, trying to change my region, quitting and reopening, shutting down my computer then restarting, and more. The only thing I won't try is completely uninstalling it bc of the headache that brings and I don't want any corrupted saves.

I was wondering if anyone had this problem, and how they fixed it. I would be eternally grateful. Thanks.

1 month ago

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steam says ur online now.

1 month ago
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Yes, but it doesn't say that for the steam client app. So I've been having to play on offline mode.

1 month ago
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i know nothing about mac, all i can recommend is going for the uninstall reinstall. copy/move your install folder and cloud all your saves.
thats a weird bug

1 month ago
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No, I didn't have steam open in the app. It was saying I was online on my browser. It's not a bug.

1 month ago
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So it's steam client in mac. did you check your firewall ? or did you allow steam in your firewall ? or did some anti-virus disable your steam client ?

If you decide to uninstalling steam client, try to backup your steam->steamapps->common and don't forget the appmanifest

This just my guess, maybe work or maybe not

1 month ago
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I allowed it into the firewall. I don't have any anti-virus software afaik. If it doesn't fix itself in a few days, I'm praying it won't come to that.

1 month ago
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Did you set steam client in public or private connection ? did you try other wifi connection ? or maybe your Internet Service Provider block connection to your steam client ?

Good luck, hope it will fix itself.

1 month ago
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Other wifis won't work. How would I change the steam client connection?

1 month ago
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idk how to set it in mac, because i dont have one

1 month ago
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top left corner; somewhere in the settings you can tell the client whether you´re on a public or private computer iirc
edit: (looked it up - unless the clients layout is completely different on Mac the path is Steam > Settings > Account check/uncheck the last box; silly question; is it possible the client is signing you in in offline mode ?)

phew Big Sur - that´s quite a stretch from Atlanta

1 month ago*
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That might be the issue? How would I fix that tho?

1 month ago
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Just look top left again; the second line under Steam should say go online/go offline depending which mode you´re in.
So if you´re set to offline mode just go online - you´ll have to login again and should be good to go ..

1 month ago
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Unfortunately, it says I'm currently online and just go offline. Damn. Ty anyway. And yeah, I'm on the West Coast so Atlanta is far :/

1 month ago
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Damn it is. That´s not peachy at all - maybe as a Hail Mary try going offline, then back online ?? Then again could be Steam itself or the Internet is acting up and there´s nothing wrong on your end. I think they´re all running on fumes because of the pandemic and people staying home & causing much more traffic than usual. I had the occasional trouble with Steam myself in the last weeks, like server overloads they usually only have during Summer/Winter Sales. I´m in Europe btw
Anyway I hope you´ll get it sorted out soon; sry I couldn´t help more °\°

1 month ago
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Ty. You've been a lot of help as it is. I'll keep praying to the steam gods and (if it doesn't resolve in a reasonable time) uninstalling might be the only option.

1 month ago
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Thanks, you´re welcome. Have a spot on my whitelist at least 💙 - so it wasn´t all for nothing ; ]

1 month ago
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Thank you! I already added u to mine lol. I really appreciate all the help.

1 month ago
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LoL - appreciated. You know what, if that´s alright with you, I´ll add you on Steam aswell.

1 month ago
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1 month ago*
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No, I just have my MacBook. I'm on Big Sur.

1 month ago
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are you connected through a vpn or proxy? that's pretty odd if it thinks you're in a place that you aren't. definitely seems like some kind of ip address mix-up.

1 month ago
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No. I have my home wifi (it's a mesh network) and I don't use vpns.

1 month ago
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Is it odd? I've had that type of wrong location thing in other apps way too often, specially when connecting trough a wifi with ADSL connection, is not that rare for me to be shown as if I were in some other province (same region always tho).
I imagine some of my accounts go into alert when they see my phone's 4G connection in the right place and my PC in some other city.

1 month ago
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I've had the showing offline issue a few times recently, and I'm not on a Mac, so I wouldn't focus on that too much. I can try changing it to online or connect but it does nothing. Fortunately it doesn't happen too often, and restarting Steam or my system has sorted it every time so far. Of course, it's not a long term fix as it doesn't prevent it happening again, but it doesn't happen enough to bug me too much just yet.

1 month ago
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I know this might be stupid idea, but maybe your wifi adapter is not working correctly. Have you tried cable connection?

1 month ago
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The only thing I won't try is completely uninstalling it bc of the headache that brings and I don't want any corrupted saves.

It's pretty straightforward. Even more simple, just delete everything except the SteamApps folder and the Steam executable, and (assuming nothing has changed) it'll force a redownload of the Steam files when loading Steam up again. (And if it for some reason doesn't work out as expected, you can always just unrecycle the files/move them back into the folder from whereever you stashed them.) That approach worked well for fixing an issue I had in the past. There shouldn't be any affect on saves, as those'd be in the My Documents or SteamApps folders, or on the cloud (which wouldn't inherently be affected in any way by local changes).

1 month ago
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^This.
I used that method once when I reinstalled the OS in another partition and didn't feel like downloading all my games again. Don't know if it works on Mac tho, I've never used one, only Windows and Linux.

1 month ago
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Connection error / unexplicably logged out / app stops responding = Steam server attempting to access is overloaded, so wait a few minutes and refresh page (repeat as required)

must contact support to change your Steam region, which appears here https://store.steampowered.com/account/
location on general tab of profile edit can even be ficticious if you want; if Atlanta there, then somebody with logged in access changed it

otherwise, verify if you have a dynamic or fixed IP address account with your ISP and if they have servers in Atlanta
I have a dynamic account and sometimes get routed through other States due to local server overload
to counter this, I configured my OS settings to report a fixed (not roaming) location to websites and apps

always consult your ISP and Steam support first and foremost

1 month ago*
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How would I refresh on the app tho?

1 month ago
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refresh/back/forward buttons are on LHS of the fat toolbar under a thin menubar. The app window is an XML based browser.
if no refresh button at the time, use back button or click in library and then reclick link intended to go to.
Forward button will use app's cache andso prone to same error

if app hangs 5-10min, exit entire app from OS taskbar/taskmgr, not just the window from toolbar/startbar
wait a bit before relaunching, so OS can shut down all Steam processes

if drive LED fully lit up, then OS background operations are likely hogging resources, just wait for it to finish
hidden system update downloads, for installation advised of much later, is one such hog
if intentionally disabled the built-in defrag of your OS, then enable it

a better machine and ISP account could solve most of your problems altogether, but that remains to be tested
do yourself a favour and only use app for library functions, use a proper internet browser for the rest :)

1 month ago*
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edited multiple times lol

1 month ago
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Just to let you know, if you die in Steam, you die in real life.

1 month ago
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If you're using a firewall make sure that all the relevant Steam executable files (or whatever the MacOs equivalents are called) are allowed internet access.

1 month ago
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