I just realized a game I won (Dishonored to be specific) is a region-lock game. Somehow Steam still allows me to activate it and it will appear on Steam Library as Dishonored RHCP. Dishonored RHCP is for the CIS region, and it's different from the standard version, therefore Steam and even Steamgifts still think I don't own it.

What should I do now? Because I don't want to get flagged as not activate my wins. Thanks!

1 year ago*

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Create a ticket about it, and see what the SG mods have to say.

Also try contacting Steam support and see if they can help.

1 year ago
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I'm pretty sure Steam won't deal with keys bought from a 3rd-party site. I have contacted SG support too btw. Thank for the suggestion.

1 year ago
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1 year ago
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Thank you, but looks like no one there knows much about this either. But I will keep my eyes on that comment section.

1 year ago
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Well here's hoping it works out with SG, otherwise you're gonna have to buy it to fix the issue.
Summer sale is just 6 weeks away, so worst case you can pick it up for a few bucks then.

It's gone as low as 80% off so it'll only cost a few euro's at most.

1 year ago
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You can't buy the international version if you already have the RHCP, it will show you already own it in the store. It's not 'CIS version', it is actually Russia, Hungary, Czech, Poland, Estonia, Latvia, Lithuania version. It's breaking quite a few European laws to even have a version like that, no idea how Bethesda got away with it.

Turns out I'm in your blacklist, ComNguoi, what have I done wrong? :O

1 year ago
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Sorry I don't remember why tbh, I have removed you from my BL. Back to the problem, I can still buy the Standard version on Steam Store. Like I said, Steam doesn'r recognize that I own the game. Wish Steam doesn't allow me to activate it at least.

1 year ago
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"otherwise you're gonna have to buy it to fix the issue."

Responsibility for providing the correct version of a game is strictly on the GA creator. So long as the winner can validate that their copy was received from the GA creator (for example, by screenshotting their license activation list with its associated activation dates) the winner won't have any responsibility for purchasing a new version of the game. (Conversely, in some cases the GA creator may actually be obligated to to provide a new copy of the game.)

If you activate a game and it's not showing as owned, then it's due to a glitch or due to the GA creator providing the wrong license (and some games do have entirely different license versions, on top of having different packages for each license). (DLC ownership of course is a seperate matter, as that never shows ownership correctly, but also doesn't inherently set off any ownership issues as far as SG.)

1 year ago
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Guidelines -> Giveaways -> Creating:

Giveaways need to accurately reflect the game being given away. If the game is not available in the giveaway list, please contact support to have the game added, instead of posting the giveaway under an incorrect name.

Guidelines -> Giveaways -> Winning:

Winners will need to correctly mark their gift as received or not received within one week of the gift being marked as sent by the giveaway creator. It is also necessary to keep this feedback up-to-date if the status of the gift changes.

  1. GA creator didn't accurately reflect the game that was given away
    • As a winner, mark as Not Received or
    • GA creator and you should come to an agreement to delete this GA.

Edit: Just checked your nonactivated wins, Dishonored isn't there, so it could be OK ¯_(ツ)_/¯

1 year ago*
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4 pieces of DLC show as not activated, but I don't know if that matters for entering sgtools rule protected giveaways. I would guess it doesn't matter since there are so many issues with DLC.

Edit: The DLC wins that appear as unactivated definitely don't have an affect since I have some from 2015 and 2019 and have never been locked out of protected sgtools giveaways. There are so many issues with the Steam API not reporting owned DLC that it would cause a lot of issues for almost everyone if those counted.

1 year ago*
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I want to say that DLC in your library never shows up on Steamgifts – which is also the reason why you could technically enter a giveaway for a DLC that you already have, so you have to be extra careful with DLC giveaways!

1 year ago
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"There are so many issues with the Steam API not reporting owned DLC that it would cause a lot of issues for almost everyone if those counted."

SGTools is going to operate somewhat differently than SG itself is, due to the fact that SGT checks against the User API, rather than the Developer API (which is why SGT requires you to be logged in to community to use it, unlike SG). So when SGT notes that some DLCs don't show ownership correctly, they're presumably talking more (DLCs linked to other DLCs) or (the standalone expansion configuration a small number of older Steam games have) and similar setups that completely glitch out the API, not the standard DLC ownership detection issue SG encounters.

"4 pieces of DLC show as not activated, but I don't know if that matters for entering sgtools rule protected giveaways."

Going off what I noted above, SGT can freely check against DLC ownership for things like SGT filters. The exceptions it needs to set against that (ie, the number of DLCs with weird quirks) should be relatively few. Thus, working off the fact that it should be a rare occurance, we can determine that the Dishonored DLCs showing up in SGT's Non-Activated detections list is actually likely to be an outcome of the quirk of how this version of Dishonored activated.

(Side-note, knsys (SGT's developer) is extremely friendly and responsive, so anyone looking for clearer or more reliable answers on anything SGT related is recommended to confirm such matters with him directly through the associated thread on SG.)

On the other hand, the fact that it's in the collapsed/hidden list for that section on SGT means that it's already been flagged as an exception on SGT, meaning you're guaranteed not to have any problems with those DLCs on SGT. That is to say, Games and DLCs that haven't been marked as having known issues wouldn't be in the respective collapsed sections, but visible immediately upon loading the page. Those're the ones you'd have to worry about as far as being blocked on SGT filters.

1 year ago*
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That's interesting, I didn't know there was more than one Steam API.

As for sgtools, I know there are games that are in their own section listed as "well-known false positives" that will not count against people, but I figured all DLC is just ignored because of how many issues there are. I don't recall ever seeing unactivated DLC listed in a non collapsed list.

1 year ago
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Steam support is not going to bother. Try opening a ticket on SG, but probably your best bet would be to ask the winner to delete the game, since it's the wrong game he was giving away. If you allow it, there shouldn't be any trouble.

Edit: Thanks for extinction, but I'm blacklisted. :(

1 year ago
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From what I see on Steamdb, this is what you won: https://steamdb.info/sub/31293/ (available in small subset of east Europe countries)
against what you were supposed to get: https://steamdb.info/sub/31292/

I might be wrong, but situation could maybe be resolved by staff adding that one more Steam package to the SG database, and changing the game given away to that packge (since I can't find RHCP version in list of games available in https://www.steamgifts.com/giveaways/new).
Problems may arise due to it not having a price in dollars, and maybe therefore giving 0CV. Who knows.

Edit before posting: Yeah, this comment above already has all you need, I think. Why did I first write mine instead of reading what others have to say..

1 year ago
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Yeah I have ask him to delete the GA but I haven't heard any response yet. And don't worry you still help a bunch bro.

1 year ago
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Closed 10 months ago by ComNguoi.