Yes, but some tickets take more time than others. For example, report users take a very long time because they are a loooooooot ot them, and not all members of the the staff can review these (mods can, support cannot). But others like reroll requests only takes a few hours max.
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1 hour up to 3 months or so
it greatly depends on the issue, some can be handled bye all the support members, others like adding games by only 1 the admin.
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there are people. but they are swamped. Don't expect to get your shit done. some have been waiting for a year for support to get to there ticket.
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Rerolls are the only thing they're really able to keep up with. If you want them for anything else then good luck on getting an answer!
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I've noticed this as well. My rerolls get very snappy responses. My reporting people for reflinks/phishing gets ignored for weeks to months.
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We keep up pretty well with rerolls, request feedback, delete giveaway and increase giveaway limit, which are the main ones we can access :P
I suspect that if support had access to other categories, you'd see wait times increase though.
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I have been waiting for a reply more than a month now.
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Hi!
It is a true question. I contacted the support 3 weeks ago, and I'm still waiting for an answer.
Is there someone reading the support tickets? If so, what's the normal waiting time?
Thanks
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