Hello.
Since I have a Full List of Friends on Steam I'm not being able to contact directly a Winner of a SteamGift that I need to sent.
I have sent a message on his profile in order to contact me.

If I don't have contact, what should I do, since here on SteamGifts website there's no way to "chat" or "message" other users?
Thank You in advance.

4 years ago

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Wait a week and then ask for a reroll.

4 years ago
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Still need to provide proof showing you attempted to make contact for the reroll after 1 week. Just had to do it on one of my last giveaways.

4 years ago
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Message on profile is such proof already. That rule is so antique and useless. People already get email about won games and the spacecat and red number here. If they choose to ignore all those, they will surely choose to ignore your attempts to contact them as well.

4 years ago
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+1, the only way that rule is viable is if the winner has a wrong email updated and hasn't logged into the site for a week, then contacting on steam would be a step, otherwise i dun see that thing as useful, only as a hassle.

4 years ago
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People may have email notifications disabled. So writing an email is still necessary.

4 years ago
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That is literally their problem if they both never use this site and disable every notification they would get.

4 years ago
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No, as long as rules say otherwise - it's not their problem.
And, actually, this notification is not very helpful - it only triggers when you won, not when key sent to you, and between those two events, according to rules, can be as much as week. One can notice this auto-email, check the site, see that key is not there yet, close the site, distract to something, forget about it. That's why winner's email is exposed to giveaway creator.

4 years ago
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That's what we are talking about, how the rules are absurd and favor leechers who never bother to use this site and cause extra hassle for the people who make giveaways.

And what prevents them from reading that email and forgetting it the next minute before coming here? Nothing. They can have 1000 more excuses to never get the win no matter how much you spam them. But the bottom line should be that winning games here should require actually using the site and checking it at least every couple days if you have to disable that 1 email that you get per win.

4 years ago
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And what prevents them from reading that email and forgetting it the next minute before coming here? Nothing.

I described a honest user, that takes action as soon as he notified. And showed that even such user can forget about his win, because mail is sent upon fact of win, not a fact of adding a key. If it worked like this - I would say it's enough. But right now extra email may be indeed needed.
As of rules... they are crap, but not in this part. Giveaway creator need to contact winner, winner needs to take action. If it were otherwise... Brrrr, spare me... all those winners will come to me and ask for a prize? No thanks, I prefer things as they're now. And if user is inactive - in one week I'll get my reroll. It's annoying, but it's the lesser evil.

But the bottom line should be that winning games here should require actually using the site and checking it at least every couple days

It is now requires you to check the site at least once in a week. And I believe this is fine.

4 years ago
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And the honest user with bad memory just forgot after your second email as well. The creator should add key here in a week so the winner can put it on their calendar to remember to check in 6 days or something. No need to contact anyone anywhere else for anything. In the very rare case of it being a Steam gift instead of key the creator obviously should add the winner on Steam to be able to send it.

How do these people even win giveaways if they never visit this site? Sounds like bots to me.

4 years ago
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They are, in a lot of cases, (clearly) bots.

3 years ago
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And bots seem to be more important to this site than giveaway creators for some mysterious reason.

3 years ago
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maybe you can try to post a comment on his profile on steam ?

4 years ago
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I have sent a message on his profile in order to contact me.

4 years ago
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just hope he actually see it and the he will act accordingly =)

4 years ago
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4 years ago
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They already got email about the won game.

4 years ago
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You can opt out from emails. Like I did.

4 years ago
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Then the winner should be responsible how else to receive relevant information, it shouldn't be a burden for the gifter. The rules really should get updated.

4 years ago
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while that is true, currently the website holds the sender responsible.

4 years ago
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I think it's structured like this, as it's more reliable to prove you attempted to contact someone (message on Steam profile, pending friend request, sent e-mail, message on SG, sent key via /created page), than to prove someone did not contact you (you can delete e-mail, messages on Steam profile, reject friend request).

In order to deliver game you need to contact winner somehow. And they could say e-mail get lost, message was not written etc. And accusing creator of not wanting to deliver game to them.

Unless I don't understand your point, then I need clarification :P

4 years ago
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My point was pretty simple. If participants opt-out of receiving notifications via mail it would be their obligation to check frequently if they won something. There is absolutely no reason why gifters should have to provide more effort because of decisions winners might have made.

4 years ago
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The rule is: "Activate game within 7 days". Nothing about checking site "frequently". So it's perfectly fine to check site once per week if someone wish so.

I agree it is annoying from creator side, as I need to wait for my CV few more days. But not much more than that.

I opt out from e-mails, as I consider it to be a bit spammy with amount of other e-mails I receive daily. It would be 10x worse if I'd get notifications from every single website I am registered on.

4 years ago
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I don't get win emails from sg because i see it normaly, much faster, at the site because i don't check my mailbox daily. Sometimes only 1x each 4 days.

I see it a bit different with the "the creator need to wait for the CV a few more days".
As a creator of many GA's, with a "lot" of people that i were forced to run behind that they please please please take the win, i can say that it is annoying to see ~ 90% of them loging each day in steam and each day in steamgifts, mostly many times -or the complete days-.
It's complete unrealistic to think this accounts are people that get disctracted with something, are all at the work and can't write and so on. It's absolute obvious that a part are bots/autojoiner users, and i would say the much bigger part.
The bot/autojoiner owners come, mostly, each 4-7 days to steam and collect their wins and leave GA's they don't want to win -if they have more time-.
I am forced to contact each winner and i do that then at the 7th day, need to screenshot that contact try, give them a bit time to react, contact the support, write, copy, send and then have to wait again. And i had the cases that the winner reacted then faster after before the support handled the ticket. All together, 9 or 10 days till the win reached the winners.
At which time i get the CV is for me at all that stuff complete uninteresting, i am annoyed from all the work for the support and me on top of the work with the GA creation, check of the winners with sgtools, reroll requests because of rule breakers, complications at the GA's/with keys and so on.

It give to often a bad feedback at the (generous) act of giving something and because of that the GA making feels partly as not (to) cherish(ed?) and as work.
And that "work" feeling let thoughts about "why i am so dumb to give strangers something when i have on top of the basic work that is needed for it, often extra work?" come up and in combination with the thought "When i don't give something i don't have work and the same advantages from the site (the small "advantages" from the level system excluded -but all know that advantages are tiny and extremly expensive when you do the GA's only for that-)" it leads in the end to the result that i (and other users) make fewer/lesser GA's.

And the "it takes 10 seconds to contact the winner and it isn't a hassle" isn't the full time that are consumed from it because as GA creator you need to buy a game, make the GA, check the winner at sgtools, check (many times) if a win are claimed/which win are claimed or where a problem are possible (most of the GA creators don't make only one GA at the same time).
Then contacting the winner that aren't willing or able to take the win in the first 7 days, wait, write a ticket to the support with the proof screenshot and write something.

All that together take much more as 10 seconds and the first part of that steps will be done again with the new winner (and maybe the last steps too^^ -i had partly 5 rerolls because of "the winners own the game already" and such stuff -so it isn't complete unrealistic to have more as one time much more work as 10s-).

3 years ago*
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You could leave a comment on one of their GA pages, they'll receive a notification.

4 years ago
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They also receive a spacecat and red number notification about won games.

4 years ago
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And you may check website once per week, enter in GAs, activate games you won, and log out for a week. Not everyone uses SG daily. You will not see spacecat or notification that way. And they have full right to act like that, no one can force them to act in certain way.

I know one user who activates won games only on Saturdays.

4 years ago
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You can also not use Steam or email or even Internet for weeks. Nobody can force them to accept the free games they asked for and won, they are fully free to just disappear and let someone else have them. It's their problem, not the giveaway creator's who already did everything like buying a game, making the giveaway and allowing the winner to get it. So why should they be punished because the ungrateful winner obviously doesn't want the game and ran away from it? Why should the creator be forced to act in a certain unnecessary way causing them tons of extra hassle on top of everything they already did?

4 years ago
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You can also not use Steam or email or even Internet for weeks. Nobody can force them to accept the free games they asked for and won, they are fully free to just disappear and let someone else have them.

Then win will be re-rolled after a week

Why should the creator be forced to act in a certain unnecessary way causing them tons of extra hassle on top of everything they already did?

Writing on Steam or under old giveaway takes 10s, it's far from being a hassle. I sent 500 games and had problem in handful.

4 years ago
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It should be automatically rerolled for any winners who hate getting free games so much that they don't bother even using this site. Since all it takes is 10s for them to check daily if they won something and activate it. They want the game, they do the extra hassle.

4 years ago
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Yeah, I will not have this kind of pointless argue, as we're clearly on the different sides here. I think it's not a hassle to send one message to the winner. And you want to prove otherwise.

4 years ago
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Well it's only pointless if nothing ever changes due to how users feel. What I want to prove is that it's not a hassle to check this site every now and then and any and all extra hassle should be on the one who is getting something for free. Not ever using this site but still winning games makes you a bot.

Do we really want more and more reasons for people to not create giveaways?

4 years ago
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it's far from being a hassle

Agreed. I've only had to leave 5-6 messages in 5 years (and I do about 90% public giveaways). It takes more time to file a re-roll ticket and people (sometimes) have lives outside of SG. In fact, I usually give them much longer than one week to claim their win. No skin off my ass.

4 years ago
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+1

3 years ago
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Thank You for the options you gave to me.
I have sent an email and also a message on his profile.

Thank You

4 years ago
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Outside of Steam there are another 2 ways to contact the winner:

  • Whenever someone wins a giveaway that you made you get to see the email address of the winner on that giveaway's "winners" page.
  • You could also go to an old giveaway that the winner had made, or some or other post he made in the forum, and reply to that. This is a popular method if available.
4 years ago
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Another thing not mentioned yet is clean some friends or level your Steam account to get some friend slots.

4 years ago
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Yup a message function is what SG deffo needs. Not sure why cg hasn't implemented that yet. Would make so many things so much easier.

4 years ago
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A message function would only be useful at all if the winner logs into Steamgifts.
That may not be the case here, and you're still required to try and contact the winner.

4 years ago
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Make a screenshot of your comment on his profile, upload it and link it to a reroll support ticket after a week. I've done it several times, sometimes you can't even comment on their profile, only on one of their public giveaway so a screenshot of that and it's accepted for a reroll after a week. Don't worry about it, simple to reroll as long as the winner hasn't revealed it yet.

4 years ago
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I'm a bit surprised to see nobody mentioned it yet, but... wouldn't the most logical solution be for you to remove one friend from your friend list in order to add the winner? It doesn't have to be permanent either, you can ask that friend to add you again later. Although seeing as you have 650+ friends, I doubt you wouldn't happen to have at least one person there you could remove without it being a problem.

4 years ago
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Or level up to get more friend slots permanently.

4 years ago
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Was just about to say this +1

4 years ago
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3 years ago
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post it on one of his old giveaways. you don't need to resurrect an old thread.

3 years ago
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You also don't need to get so impatient. Your winner still has 6 days and 5 hours to mark the key as received.

EDIT: You also won't get any CV from your GA anyway, so... ¯ _(ツ)_/¯

3 years ago
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3 years ago
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