Hello,

I just wanna share my situation with you, recently, I created Humble Bundle account and purchased these items during December 2021:

Humble Choice 1 year subs. for myself
Dangerous Worlds full Bundle for my self and 5 more as gift
Best of Sandbox Bundle tier $1 for myself and 1 more as gift
Microids: Games & Comics Crossover Collection full bundle for myself

And I didn't claim even a single key from these bundles, several days later I tried to login to my account and I saw my account got disabled (without any warning or ...), then, I tried to contact support and explained what happened, they didn't answer, again another email and still nothing (About 3 weeks ago).
I created another account and sent another ticket with full explanation to check what will happen to my tickets and I asked them to refund my money (Cuz I didn't claim any key and don't have access to my purchases anymore - at least those ones that I purchased in my previous account directly).
They just mark my tickets as solved without any message! I found out they totally ignoring me and that is so rude.

So, I have 3 questions:

1- May I use PayPal buyer's protection without any concern that It has no negative effect on my account (I also didn't reveal any game key)? (I newly created my PayPal account, too)
2- Humble Bundle's support always do this?
3 - Can I purchase again from Humble Bundle with the same PayPal account or it's risky to ban again?

Disclaimer: I'm not a reseller. I just wanted to trade and giveaway my games.

1 week ago*

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Humble Bundle Support

View Results
They are Angels!
They are Devils!
So rude!
Shame on you for purchasing too much bundles

"Dangerous Worlds Full Bundle for my self and 5 more as gift"

I believe there is a limit of 2 bundles per payment method. I wasn't able to find it in their support, but I did Google "humble bundle buy multiple copies" earlier and came across a reddit post from 5 years ago.

https://www.reddit.com/r/humblebundles/comments/6b13wp/can_you_make_more_than_one_purchase_at_the_humble/

View attached image.
1 week ago
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I purchased that bundle (Dangerous Worlds - 6 copies in total) in 2 or 3 different days and It didn't give me any error about purchasing too many.
They could just limit purchasing by default and not by suspending people without any warning!
I really didn't know it's against their terms of service.

1 week ago*
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I agree they should either limit the purchases, or be clearer about that policy. I had no idea about it either, and only found out about it by browsing discussions here. Even after hearing about it, I wasn't able to find any info about it on their website (just guides on how to gift your purchases).

Sorry to hear about the situation. Hope I shed some light on the reason for it. Like wizcreations said in his comment below, let us know how it goes. You should definitely file a claim with PayPal since they're usually pretty good with situations like this, and Humble is ignoring you (leaving PayPal as your only contact option).

1 week ago
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yup same for me I guess, but I bought games from Humble Store (bundles usually 1-2 copies only) quite many games, yet they don't answers what was problem, just got email at September

1 week ago
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Its up to them to set the limitation, not expecting the customer to go read every fine print and arbitrary rules they have.
This is total anticonsumer BS. I'd go with paypal refund up their ass any day if this happened.

1 week ago
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OP is expressing concerns in some other comment for paypal as well. Being a new account and from Israel seems to be a thorn even for that. Something about paypal limiting the account (I have no idea over this).

But I do agree.. Keep pushing through paypal for starters. You have no access to paid content.

1 week ago
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If you're in the EU, you have protections. You can send HB support a message stating that they are in violation of EU laws and must give you all your purchases. If you're anywhere else, USA in particular I think, you're out of luck. You should file a claim with PayPal if you can just to see what happens. Not receiving the product you purchased is a great reason to file a claim. I don't know any stories of anyone doing this. Let us know how it goes for you.

I believe Humble Bundle would recognize the same paypal account across multiple humble bundle accounts. Try instead using the SWIPE payment method with a different credit card number than any other card you've ever used on Humble Bundle. Also reveal all your keys and move them to an Excel file or similar before attempting additional purchases. You should be able to purchase a bundle twice with one account. I usually wait a few days before making the second purchase, though. Trying to purchase two bundles back to back has often gotten my account a purchase hold, which scares me because I don't want their staff to review my account and falsely accuse me of violating their Terms of Service.

1 week ago
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I tried, no luck, basically they sent me mail, that your account is banned and don't accept any emails from me... used school email address and talked to 3 different persons, 2 of them finally just ended without replies and one told he passed to some "supervisor" which also ended without answer

Also I filed requests to Paypal for previous bundles which mostly were unredeemed, but got message from Humble in Paypal that I just deal with them through mail, but I naively believed, Paypal claims timed out and can't ask again for same reason

1 week ago
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Are you in the European Union? Taking away your purchases is against EU law, and they don't mess around. Half the rights we have worldwide online is because online companies are adapting to what EU says, and they don't want to make two tiers, one for Europe and another for the rest of the world

If not, try with Paypal

1 week ago
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No luck for me in September, just ended my email being in blacklist I guess

1 week ago
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I'm from Iran, my problem is PayPal may limit my account, too.

1 week ago
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Shet agha PayPal ro az tarighe site hayi ke account Barat misazan gerefti?

1 week ago
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Are, ba VPS alman vasl misham vali hesabe andonezie

1 week ago
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Tooye humble Chetor? Shode bud ta hala ba IP Iran beri Tu humble?
Hamuntor ke baghie ham goftan axare moshkelaate ma az tooye Iran budanemoone🤦🏻‍♂️
Hata havaset bashe Sare injur chiza age tu Steam ham ehtiat nakoni momkene khode steam kolan accountet ro ban kone dastresi be game haayi ke saalha jam kardi azat gerefte beshe

1 week ago
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Momkene be khatere motabegh nabudane keshvaer PayPal et o IP khodetam bude bashe, harchi site hast ke tush ba pool Sare kaar dari bayad havaset be IP khodeto IP payment et bashe

1 week ago
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Yeah, I've never tried to buy bundles multiple times, but I don't think they like to give so many up to a single account, haha.

1 week ago
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I bought twice once, one for me, one for giveaways. So in theory, it works.

Besides, if you don't like it, just make a clear note, or don't allow it. Just don't ban people

1 week ago
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Exactly, how hard is it to limit up to allowed limit, I heard that you get limited message with some games bought in Humble Store

1 week ago
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I didn't receive this message

1 week ago
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me neither, but I guess most if not all have some kind of limit, just many may have got little higher limit

1 week ago
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I'm not a reseller

...bought a total of 9 bundles, 6 of which as gifts, plus a yearly Choice sub, in the span of a few weeks, and wants to trade and give away the games

That's exactly what they mean by "reseller".

As for your questions:
1) YES. In fact, please do, chargeback everything. Which is the only solution if you're not an EU resident, and even if you are, you might have to do so anyway.
They already hate your guts, and you even created a second accound to boot (did they ban that yet?), so might as well go full force. You're lucky you didn't reveal any key, at least they won't be able to complain about that.

2) "Always" is a bit too much, but yeah, they do it pretty often, if they suspect somebody might be a reseller.
As to what constitutes a "reseller", their definition is kinda vague, but TL;DR: if you're not activating everything in your own account, then you're at risk.
Closing tickets without even adding a copypasted "we believe you to be a reseller, so f@ck you" message, however, is a first. Guess they grew lazy during the holidays.

3) You're effectively permanently banned from ever using Humble Bundle again, since it's forbidden to have multiple accounts, and it'd take a miracle for them to admit their mistake and unban you (since corporations are always right).

1 week ago*
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Thanks, bro :)

1 week ago
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I'm normally always telling people to take a chill pill with chargebacks and tell them to talk to support first. But you've done that and they or not replying. So in this case I would definitely go ahead and ask for chargebacks via PayPal.

I'm surprised they locked you out of your completely though. I thought if you were banned from Humble for reselling you would only be blocked from making any more new purchases, but could still access your old keys.

1 week ago
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Well they just ban account and along with it everything related to email :P

1 week ago
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Exactly and that's why I created another account to check why they don't answer back.

1 week ago
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I'm curious, where do you live?

1 week ago
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Good question. Seems he is from Iran and it's well known that many US companies block Iranians from using their services. Including the games industry..

1 week ago
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Yes, this would fully explain the treatment he is receiving if that is the case. Since Iran is currently under US sanctions, most US companies will not do business with anyone living there for fear of being penalized by the government, even if that type of business is not specifically prohibited (this is the case with the company I work for). Rules regarding trade with sanctioned countries are often applied unevenly, and the legal costs involved in defending against charges (even if they can prove they are not in violation) would far outweigh any revenue lost from not serving customers from a relatively small market like Iran. It's shitty, but it's unlikely to change any time soon.

1 week ago
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That's not the real reason cuz most of services (like Xbox) and also some of online games need to use VPN/Proxy/DNS in order to play in Iran and Iranians can play by this.
The real reason is that we have the worst regime/government in the world, Islamic regime in Iran really likes to see and bold global sanctions affected Iranian people. They always abuse this to spread their propaganda about US and western countries.
We don't have normal life in Iran cuz of Islamic regime not US sanctions.

1 week ago
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I get that you don't like your regime. Like most Iranians probably do. But imho this US ban still is the top candidate among the reasons why Humble banned you.

Yes, Humble bans traders. But rarely after so few bundles. And usually, they don't hesitate to tell that people broke their rules by trading. If you are banned because they figured out that you are from Iran though, most companies don't bother to explain themselves. As also mentioned in the article.

1 week ago
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Iran but I use Germany VPS to access PayPal and Humble Bundle or other websites, but I entered my phone number (Iranian number) to review my first purchase (1 Year subs.), they could reject my purchase that time.

1 week ago
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HB dislikes VPNs with all of its heart.. Using VPN is imo a muuuch better answer as to why they banned you (and not that you purchased something or didn't activate or or or)
Not that this excuses anything.. You paid X thing, X thing is yours

1 week ago
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Yet they still took the money and didnt refunded, so fuck them.

1 week ago
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Oh I'm with you 1000% on that.. HB has huge problems with many of their policies.. Especially to everything outside the EU.. Even IN the Eu you need to fight stuff for weeks.. I avoid it as much as "possible" at this point and to buy something from there I have to have a "profit" so big that buying it from any other site or in any other way would be irrational. And as you can guess I don't buy a lot.. Rarely some bundle

1 week ago
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I would also advise to never link your HB account with your steam account because HB could try to look at your Steam profile for any signs of trading which could be easily done with the right tools.

1 week ago
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Humble become so stupid. Do chargebacks on anything you can.
HB complain about trading is bad but in the same time doing illegal thing xD (they cant just stole (access denied) ur stuff you paid for), nice hypocrisy from big company
create new account, new payment method and fuk em. (always redeem everything out of site, keep it elsewhere either as keys or links)

1 week ago
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Gifts are redeemable yet, should I use them or refund them, too?

1 week ago
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Why can't they atleast reply normally and charge back people, this is just stealing and scummy.

Reminds me to never buy a bundle for a friend.

1 week ago
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That's exactly what I expect, I just asked them to refund if they can't unblock my account.
In the PayPal opening case, they wrote: "Contact Humble Bundle support first and opening a case can make things difficult for us and you,"

1 week ago
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"I'm not a reseller. I just wanted to trade and giveaway my games."

Well buying their games to sell them or to trade them for other games is the same for them.
It does not matter if you sell game A and get $ and buy game B or if you trade game A to get game B. The end effect is the same.

They probably banned you because you bought so many keys without activating a single one on your own Steam account so you looked like a typical reseller to them.

But they should at least inform you why they banned you and give you your money back or ban you from ever being able to purchase in their shop again but still letting you access your account and keys you did already paid for.

Are you sure that their response to you didn't go to your spam folder in your email or that you provided the right true email address and not some throwaway one that you just created only for Humble Bundle as that is also what resellers do?

1 week ago
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I'm sure, that was my only account and my only email registered on Humble Bundle. I checked spams, too. Cuz I can't login to my account, I created another account to check why they don't answer back.

1 week ago
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Strange. You should at least get an automated reply send to you by their bot.

Looks like maybe someone in their team banned you by mistake and then cut all the communications to cover his BS so you didn'r even get the automated email send by bot.

But since you tried to contact them and they ignore you I would just go with PayPal on that one. Even if it will limit your PayPal account it will be easier to contact PayPal and explain the situation to get limits lifted.

1 week ago
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suggest clicking the relevant links in the subsections of Top 20 FAQ – Humble Bundle

1 week ago
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Deleted

This comment was deleted 1 week ago.

1 week ago
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Wrong thread I guess?

1 week ago
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oops

1 week ago
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I remember that once I wanted to buy a bundle a second time for my son and I couldn't. I had to write support what I wanted to do and after they looked at my account they allowed me to buy the bundle twice, but told me that they usually don't allow this. Wonder why they didn't do the same thing in your case.

Letting you buy tons of bundles and then banning your account without any refund and even without any explanation is a crime from my pov and I'm relatively sure it is actually a crime, here in the EU at least. If that is what really happened.

They could easily set up a system that prevents people from buying too many bundles/keys if they don't want resellers. If stuff like that really happens I wish someone would sue them over it.

1 week ago
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If they didn't auto-refnd your money from the non-revealed keys / purchases, then that's theft.
Open a dispute with Paypal, it's probably the easiest solution. Do NOT let them keep your money (it just encourages them to steal more like this from other people in the future)!

1 week ago*
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My PayPal account is new and I heard PayPal may limit your account, and this is my concern. PayPal doesn't support in my country,

1 week ago
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"Dangerous Worlds full Bundle for my self and 5 more as gift
Best of Sandbox Bundle tier $1 for myself and 1 more as gift"

ouch... so many gifts. I know you may didn't want to resell or anything but purchasing so many gifts was a reason for ban

1 week ago
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I really didn't know, they could give customer a warning or don't let customer to buy more not simply ban. It doesn't seem right,

1 week ago
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I think something could have been written in "Terms of Service" you know the thing that nobody reads

1 week ago
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This is unacceptable to not refunded to you even for nonclaimed purchases and lock account.

1 week ago
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To be honest, they probably took a look at your steam account too and guessed that it might be a secondary account. You don't play your games, just farm the cards. If I could cop pretty quickly that your account isn't your main one, they could too.

You admitted to being a trader, and Humble frowns on that. To them buying to trade is the same as reselling.

Regardless, you should probably just charge back, get your money back and chalk it up to experience that their support agents are pretty smart.

Not saying I agree with them blocking people out after they purchase something. They should have prevented you from purchasing that many copies of the same bundle in the first place. I think that was a bit dodgy on their part.

1 week ago*
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No, this is my main steam account. I'm a Xbox player, recently I purchased a new gaming PC that's why.

1 week ago
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Something is wrong here. you said you buy games to give them away. i can only see one giveaway , non claimed yet.
so most likely you are trader. traders are not welcome on humble bundle

1 week ago
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Dude I'm a Xbox player, recently I purchased a new gaming PC, they banned me before claiming a game.

1 week ago
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Do not purchase too much bundles...they clearly saw you either as a gifter or reseller...either way, you are threat to their business model (which is selling games).

Stick to one bundle & they will look the other way.

1 week ago
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Yes, this makes soooooooooooooo much sense.. Next time you go to any store buy 1 thing and not the whole store that you wanted.. They will be soooooooo excited...............

HB needs to wake up. And reeeally fix itself. Especially their terms and conditions and practices. For a charity site it's everything BUT that..

1 week ago
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Well:

  1. They ARE NOT charity site. They only donate to charity, to look good.
  2. & yes. Just because it is cheap - you do not need to get zilllion of them.
    👍😎
1 week ago
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You do need if you want to. You do whatever you want with your money. I can buy 100 copies of a book and giveaway 99 copies if I want to. HB practices makes no sense. Everybody else is happy to sell, just not them.

6 days ago
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Yep, totally agree. They are full of bs.

6 days ago
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Yes, but still it doesn't make sense to ban people without refunding their money and without a warning or limiting purchases.

1 week ago
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Does it make sense? Can't tell.

Without warning...that is not true, as they have some rules & regulations we all agree upon. Breaching them is called upon some action.
Was it too violent? Personally, I think it is.
But can't say I blame it only on HB. As the user has become GREEDY with his/hers purchases.

To me, if you end up in jail for making 50 over the speed limit - does not exert you, if you knew the law or not. Punishment is what it is. & people should not try to be GREEDY with their purchases.
I am not & have not had problems, so far. Buying one bundle or one choice at a time. Nothing special. Keeping my collection on STEAM alive with 4k+ games.

1 week ago
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What greed are you talking about? 5 bundles as gifts?.. wow..........

When you have a limit you make the limit show. That's it. The end.

Also, when you buy something it is YOURS. Period. The end.
For the future they can do what they want but for stuff they got money for it's a done deal. THE END.

1 week ago
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Yes, 5 bundles as gifts...as those bundles are usually worth $100+, so after that bundle HB (or any other legal shop, not talking here about illegal resellers like G2A) those games will be sold as full value. HB plans to make a profit on them, so they do not want someone to purchase several bundles. This is clearly written in the agreement - not our problem if users do not read those. Limit is written in user agreement, so NO - programmers in HB do not need to program all the way not to purchase something as bundle again & again.

& yes, I agree with you. What you paid, belongs to you.
So no, they should not ban his/hers account - as he can claim a law suit on HB to prove the games he has bought. A law suit which he would probably won & change practice of HB.

I am not related to HB, nor am I a fan of them. But can't say I blame ONLY HB. That is simply not right!

1 week ago
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The terms say 5 bundles. He got 5 bundles not 105..

Also, in every store that has a limit on something (physical or on the internet) when you reach that limit it, they stop you from purchasing more.

In this case I can't see something breaking the ToS (as far as bundle numbers go.. the VPN issue is another)

1 week ago
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Where can you find the part that says a limit? I am using ctrl+f and I have searched a variety of terms and can't find it (multiple, bundle, limit, limited, restrict, exploit, purchase, copy, copies). The closest I could find is:

(b) Restrictions....(xiv) circumventing Service limitations on the number of Products you may purchase, including, without limitation, creating multiple accounts and purchasing a total number of Products through such multiple accounts which exceed the per-user limitations;

But what is defined as a exceeding "per-user limitation" when they allow you to gift copies? That part of the ToS is the only part that says "per-user".

There is also this part:

(c) Termination of Service or Access. We may, without prior notice, change the Service; stop facilitating the Service or features of the Service, to you or to users generally; or create usage limits for the Service, including, without limitation, limiting the number of Products you may purchase at any given time or under any given account or set of accounts.

Again no actual number is given here for the "usage limits" or "limiting number of products"

1 week ago
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Hmmm.. I went back and looked for this.. Their terms have been changed.. It used to clearly state 1 sub and 5 bundles.. I also went to my support tickets history to find this as I had an issue with them over this.. Aaaaaaaaaand I just found out they have deleted the biggest portion of those messages.. LOL.. I guess the legal stuff along with them were "bad" for them.. I'll try to look later if I have kept any copies of the terms and/or support ticket but it's very late for me now + I did format my pc so all my files are messed up in an external HDD.

It doesn't matter much though as they got changed without prior notice (atleast this was always in their terms)

1 week ago
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Thanks for taking the time to check, I wouldn't worry about trying to find it. It won't change the current situation. I was just going a little crazy trying to find something that others said was there, yet I couldn't find.

View attached image.
1 week ago
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No, it won't change the current situation.. But I'm wondering why they deleted messages?.. Ok, changing the terms it's their right.. Removing support as well.. But deleting selectively?.. +1 shit practice.. Nothing surprising..
How they manage to disappoint even more every single day is beyond me.. :/

Also makes you wonder what else got changed over the years.. Alternative accounts is one of them. It used to state something like "limit of purchases across all accounts" which basically meant you were able to have other account. It was odd to me when I read it because at the same time it had the "one account per person" term already.. Probably leftovers that they forgot to remove. I think now this has been corrected too.

Imo yeah, ok, it's their right to change their terms.. But how about.. Send as an e-mail they changed?..

1 week ago
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Greedy???
You are a joke. If people spending their money and purchasing things they want is greedy, then we have absolutely nothing to talk about.
Remember that next time you buy something. Want food? Clothes? Games? Nah, don't be greedy.
And comparing it with going over the speed limit... even more of a joke. He didn't break any laws purchasing the goods HB offered. If they don't want people to buy more than 1 then they shouldn't sell. They are completely wrong in this.

6 days ago
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i wouldnt call it greedy either.
humble want to sell many bundles but companies dont want to get their games resold on grey markets... so they try to sell the bundles to us, the customers and to ban the traders. and with 6 copies, 5 of them claimed as gifts, he looked pretty much like a trader :(

6 days ago
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May I use PayPal buyer's protection ....

YOU MUST USE IT!!!

1 week ago
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I'm still kind of new to bundles, but I want ask this just so I'm not surprised in the future.
Is it okay to buy multiple copies of a bundle on Fanatical or IndieGala?

1 week ago
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Yes, in fact Indiegala encourages it (via their "happy hour" system)!

1 week ago
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Fanatical officially allows gifting by enabling you to purchase up to 2 serial keys for any one product.
Now, that's some -possibly intentionally- vague wording.

For store purchases, that's obvious, and for bundles, I guess that means 2 copies.
But what about games that are featured in multiple bundles? Returning bundles?
Mix and match of bundle and store purchases? The Mystery keys they're so fond of?
I'm pretty sure they left it intentionally vague and aren't actually going to actively enforce it, unless you literally beg for it.

That said, they're generally pretty chill, and don't make a fuss when asked for help, unlike a certain other not-so-Humble Bundle site's "support ninjas" and their "one-time exceptions" to fix THEIR OWN mistakes, IF they even bother to answer tickets and not outright IGNore them... or at least that's how things have worked thus far on this side of the Atlantic, but with the recent acquisition by California-based Fandom, I smell trouble sooner or later (the question is not if, but when). IGN was pretty quick in that regard.


Indie Gala, on the other hand, actively encourages the purchase of multiple copies with "Happy Hours", which give extra gift copies when buying bundle as gifts, and even more if you had previously purchased them during the first week.
They do limit this to a maximum of 40 gift purchases per bundle (likely to avoid supply issues), which is a pretty high limit.

They know what they are selling (+1 / card farming fodder shovelware), and they know this is the best way to sell it.
However, they cannot (or don't want to?) guarantee they'll be able to replace keys if they have issues after 60 days from purchase.
Which is usually not a problem at all, but they're known for having business with pretty shady devs from time to time.

1 week ago*
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Thank you for the detailed response. "IGNore" made me smile.

1 week ago
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Fanatical is 2 same games per ORDER and 5 bundles per ORDER. You can buy howmany you like with no problems whatsoever

6 days ago
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Fanatical is good (Msytery Keys excluded), fair prices, help when you have problems.


HB is normaly good too, as long as you don't buy more as one or two copies and as long as you don't resell or trade the games (as gift links) with traders that are flagged. Of course they don't like multiaccounters too.
[It give different ones that wrote on sg that they are innocent ones and HB so evil but each one that i checked closer were a reseller or big trader....]


I don't recommend IG because of their "after 60 days of the purchase are each problem yours".

I had that in the past too and replacing the key impossible, some help how to contact the dev or info about it, not possible, refunding of X cents, not possible.
So in the end, when you have problems, then your problem, they got their money and don't care.
And on top they have, regular, shady publishers/devs and because of that regularly revoked keys etc.

1 week ago*
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Good to know. I haven't been interested in any of their bundles yet, but I have heard about at least 1 of the shady publishers/devs. I remember reading this comment and checking out the thread about the dev revoking unredeemed keys:
https://www.steamgifts.com/discussion/O6bxc/indiegala-exotic-riddles-bundle#Tn7qaEZ

1 week ago
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Fanatical actually encourage people to buy and give away games. That's how they make their money. They've even been posting here on SG from time to time.

I guess from Humble's perspective, they're trying to attract bigger things for their monthly bundles, so it's not attractive to publishers if the keys end up on the grey market. That's how we then get crappier and crappier bundles.

When the OP said that it was a new paypal and a new Humble account, he's probably got other accounts. I don't always believe what I read on the internet. Something's off about the story and the Steam account doesn't have a single achievement. Their ToS does say that multiple accounts aren't permitted. I've never had an issue with Humble myself, and I've found their support to be extremely helpful if something goes wrong. But, I don't break the ToS. I don't think they'd take issue with me or you buying an extra bundle for someone else. I did that before for someone's Birthday. You know? There's a pattern of behaviour that gets someone flagged as a trader.

6 days ago
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1 week ago
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Try reddit.com/r/HumbleBundle

Sometimes posts there will get through.

But they're milking HB for all it's worth, and i've been seeing this coming since it got bought up by GameSpot or whoever.

1 week ago
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That's pretty wild, one thing is refusal of service, but denying access to paid goods without refund offer is begging to get bent by insert country trade commission.

1 week ago
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OP is Iranian, not an option. And if he goes to Paypal, they might ban & take rest of money, since he used VPN & fake identity to create account.

6 days ago
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