So for those who may have had their Beholder key revoked this morning, they devs are replacing them with new keys. According to Publisher, Alawar Entertainment It turns out that the keys that were given out at IndieGameStand and possibly other places were stolen. So if your key was revoked today please do the following:

  1. If your key was free from IndieGameStand or you got it free from somewhere simply send them the key that was revoked in an email and they will send you a new one.

  2. If you purchased a key from somewhere then send them an email and provide the payment confirmation.

The email to write them is below.

keys@beholder-game.com

Here's a post from either one of the devs or their publisher.
http://steamcommunity.com/games/475550/announcements/detail/704082239832566079

In this discussion thread the Publisher's steam account responded.
http://steamcommunity.com/app/475550/discussions/0/1843493219426371494/

7 years ago*

Comment has been collapsed.

If theyre just gonna replace them all regardless of source and with no proof required other than a key itself why bother wasting everyone's time. Just leave the keys active and move on.

7 years ago
Permalink

Comment has been collapsed.

If it were that simple they probably would. I don't think they really wanted to spend their morning or whatever sending out tons of emails with new keys.

7 years ago
Permalink

Comment has been collapsed.

Thought about this one as well.
Maybe 100k keys got stolen, but only 50k used so far. So they did it to deactivate the unused keys.

7 years ago
Permalink

Comment has been collapsed.

If that was the case they could have just had unused keys deactivated. It's been done before.

7 years ago
Permalink

Comment has been collapsed.

If you get your key revoked, you may also ask for a refund to the store who sold it, so they learn something.
Doing so, the developers teach a lesson to thieves without making buyers lose anything.
It's the company that will lose potential money and time, instead. And the unauthorized reseller will lose (hopefully) either the money they made (= they refund) or the potential for future recurring customers (= they don't refund). They may even lose both money and customers if they refund, due to their new acquired status as "shady reseller".

7 years ago
Permalink

Comment has been collapsed.

The game wasn't sold it was given away free. Anyone who "purchased" the game from IGS and then subsequently sold it on was perfectly within their rights to do so. Unauthorised resale doesn't really apply in this situation and not because the keys weren't sold initially but because any sellers were individuals.

7 years ago
Permalink

Comment has been collapsed.

Thanks for the info.

source?

7 years ago
Permalink

Comment has been collapsed.

It's on the discussion page in a forum thread @ games storepage : )
Sorry can't provide link atm!!

7 years ago
Permalink

Comment has been collapsed.

I found it:
http://steamcommunity.com/games/475550/announcements/detail/704082239832566079

Of particular note:

3) If you purchased the key, then provide the payment confirmation.

^^ the question is whether this means that you had to have made a purchase to qualify?

edit: judging from people's comments it does not matter

7 years ago*
Permalink

Comment has been collapsed.

I just posted a mail with my key from the wallet on IGS and they provided a new within 30min ( :

7 years ago
Permalink

Comment has been collapsed.

I've added that part to the OP.

7 years ago
Permalink

Comment has been collapsed.

dev comment himself.

7 years ago
Permalink

Comment has been collapsed.

It says developer, but it's the publisher's account.

7 years ago
Permalink

Comment has been collapsed.

Was pretty painless but I really don't get why they revoked in the first place if they were going to do this.

7 years ago
Permalink

Comment has been collapsed.

Maybe there were more "stolen" keys that hadn't been given out yet, and this way they can save those who already got a key from disappointment, but stop any further stolen keys from making the rounds?

Really though I don't know, I didn't know about this whole thing until today

7 years ago
Permalink

Comment has been collapsed.

Nope, they could have just had unused keys deactivated.

7 years ago
Permalink

Comment has been collapsed.

And now ppl start spaming with fake e-mails (ಥ‸ಥ)

7 years ago
Permalink

Comment has been collapsed.

they need to provide the key they had so I don't think fake email will help them.

7 years ago
Permalink

Comment has been collapsed.

ppl got new keys without this - they just send random mails. Wonder how many giveaways will be here in few days ¯\_(ツ)_/¯

7 years ago
Permalink

Comment has been collapsed.

hm, well that's strange because it clearly says that they should provide the key in order to receive a new one...

7 years ago
Permalink

Comment has been collapsed.

they should provide the key

Got reply from my friend. He sent empty message and got a key ◔_◔

7 years ago
Permalink

Comment has been collapsed.

well then rip 😐

7 years ago
Permalink

Comment has been collapsed.

(´・ω・`)
I already finished the game, so I planned to either trade or sell the new key, but if that's how it works it may be difficult.

7 years ago
Permalink

Comment has been collapsed.

What I don't understand is how IGS ended up with allegedly stolen keys.

7 years ago
Permalink

Comment has been collapsed.

The public probably won't know this unless their publisher or one of the devs makes a public statement. If it's something that will be handled legally there's a good chance it won't happen... at least for awhile.

7 years ago
Permalink

Comment has been collapsed.

They could have been stolen from IGS (fraud or hack) or stolen from the publisher after they had supplied IGS with them.

7 years ago
Permalink

Comment has been collapsed.

That's an interesting point. I just hope that IGS's hands are clean in this so to speak. There was a change in ownership (and staff) not too long ago so I don't really know what to make of them now.

7 years ago
Permalink

Comment has been collapsed.

The OP says: "According to Publisher, Alawar Entertainment It turns out that the keys that were given out at IndieGameStand and possibly other places "

That to me would point to the keys being stolen from the publisher rather than IGS.

7 years ago
Permalink

Comment has been collapsed.

as I understood, they call them "stolen" because devs gave the keys for sale and IGS made a giveaway with those keys without devs' permission.

7 years ago
Permalink

Comment has been collapsed.

It has to be more complicated than that or they wouldn't be issuing replacement keys to people who grabbed the game for free.

7 years ago*
Permalink

Comment has been collapsed.

well, they wrote what I said but in Russian here in the comments

7 years ago
Permalink

Comment has been collapsed.

7 years ago
Permalink

Comment has been collapsed.

It looks fair for end user as long they provide whatever source they got the key from.

Just a move to track back fraudulent resellers I guess.

They wouldn't need to blindly revoke keys if they were logging where they distribute their batches of keys, though.
Unless IndieGameStand were the leaked/robbed source.

7 years ago
Permalink

Comment has been collapsed.

There's a lot of situations that could of happened. You could have a pissed off staff member from the dev team or publishing team give out a tons of keys. Someone from IndieGameStand could of gotten pissed and just gave away all the keys they could. A member of a legit retailer could of gotten pissed and sold keys to Indiegamestand and other sites.. those are just 3 that I thought of off the top of my head..There's a lot more situations that could of happened.

7 years ago
Permalink

Comment has been collapsed.

Indeed :P ^^

7 years ago
Permalink

Comment has been collapsed.

It was free on IGS about a month ago, but that was apparently done by mistake? I guess they are revoking the free keys. Maybe they had bots pulling down tons of free keys and they don't want the market flooded with cheap keys.

7 years ago
Permalink

Comment has been collapsed.

Well, I guess IGS account creation is easy to do multiple times.
There must be a captcha I think, so bots aren't doing it.
But whole gaming community of users doing it manually once (or more) still hurts them... and took down there servers in facts. Not even counting shaddy resellers doing it multiple times...

7 years ago
Permalink

Comment has been collapsed.

I got mine as well in Email from the Devs. I appreciate that much from the Devs.

7 years ago
Permalink

Comment has been collapsed.

Indeed, they deserve kudos

7 years ago
Permalink

Comment has been collapsed.

yes and i think i will buy the next game from them to support

7 years ago
Permalink

Comment has been collapsed.

aye, must remember Warm Lamp Games :)

7 years ago
Permalink

Comment has been collapsed.

Thanks for the heads-up, just emailed the devs about it ^^

7 years ago
Permalink

Comment has been collapsed.

40 minutes and I had a replacement key.

7 years ago
Permalink

Comment has been collapsed.

I got a copy of this game from the IGS giveaway. The game is still in my library so it seems that the developers either knew what keys to revoke and mine wasn't a part of this issue or are they doing it in waves and they haven't got to mine yet?

7 years ago
Permalink

Comment has been collapsed.

i only took it to idle the cards so it's fine if they revoked it.

i'll let someone else take a new key instead of me.

7 years ago
Permalink

Comment has been collapsed.

how can i provide payment information if i got it for free in igs giveaway?

7 years ago
Permalink

Comment has been collapsed.

I just told them my key was from IGS promotion.

7 years ago
Permalink

Comment has been collapsed.

I got mine from orlygift. No revocation so far.

7 years ago
Permalink

Comment has been collapsed.

My is also from there and the game is still available in my account.
I have read this, but still do not understand how so many keys are stolen - I thought that key are generated on demand?

7 years ago
Permalink

Comment has been collapsed.

I never had time to get it.. Nooo D:

7 years ago
Permalink

Comment has been collapsed.

So far i still have mine from IGS but i had to wait about a week for my key.So maybe during the wait i got the right key or i just have not been revoked yet.. I hope i do not i really want to play and keep the game but we will see.

I still think its kind of weird how they are ding it,knowing a lot got them free but then ask for proof of payment.The only thing i can think of was they wanted proof you ordered it.Still some report getting keys without proof.

7 years ago
Permalink

Comment has been collapsed.

hmmm, i got my from IGS, but it's revoked now. obviously, i hadn't written down the key. and as far as i understand, no chance to get it back?

7 years ago
Permalink

Comment has been collapsed.

Check you IGS wallet. Some people see the game still there, some don't for some reason.

7 years ago
Permalink

Comment has been collapsed.

thanks, it worked!

7 years ago
Permalink

Comment has been collapsed.

Thanks for the heads up about this. My key was revoked when I signed on and I wasn't sure why. Sent them an email and hopefully will be getting a new key soon.

7 years ago
Permalink

Comment has been collapsed.

3 hours ago
People, we have stopped the key mailing just for now. We'll continue in 10 hrs aprox. Keep sending us your revoked keys and soon you'll get the game back. Sorry for any inconvenience.

7 years ago
Permalink

Comment has been collapsed.

I've updated the OP, thanks :)

7 years ago
Permalink

Comment has been collapsed.

started sending keys again)

7 years ago
Permalink

Comment has been collapsed.

still get keys?not revocked ones

7 years ago
Permalink

Comment has been collapsed.

for revoked keys make this:

Due to unexpected key issues we have to revoke and replace a number of Steam keys.

If you have a problem with accessing the game, send us an email to keys@beholder-game.com and include the following details:

1) The key that you used to activate the game.
2) The source where you got the key.
3) If you purchased the key, then provide the payment confirmation.

All revoked keys will be replaced! We read each letter and check each old key sent by you. We hope for your honesty.

We appreciate your understanding and will do our best to solve your issue.

7 years ago
Permalink

Comment has been collapsed.

I'm not a developer or publisher for the game, I'm not making some formal address for them lol. I simply am letting people on SG know and posting the links where it was mentioned.

7 years ago
Permalink

Comment has been collapsed.

This might be just another marketing technique like many others previously applied by other publishers/devs in order to grab people's attention to their product.

It's pretty common nowadays to claim keys as being stolen just to create a fuss around a game that might go under the radar otherwise.
I'm not necessarily saying this is the case here, but this practice is getting more and more frequently used to create free publicity.

7 years ago
Permalink

Comment has been collapsed.

Closed 5 years ago by FateOfOne.