yep thats the problem though certain support staff will remove it straight away, some will play dumb and say if you want it removed delete it off your hardrive, and others will just deny the fact that they have the power to remove things from your account. In some cases it has taken me weeks to get demos or betas taken off so I don't bother anymore.
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I just don't want it in my library, I want full games and not demo's(I'm a perfectionist lol).
Any ideas? I have searched all over google and haven't found a single answer.
Thanks!
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