Indiegala identifying e-mail as disposable, denying my purchases

do you pay with paypal and is your email for paypal the same one. i know some people had issues with feebay a few years ago if they had 2 emails, 1 on feebay and the other on paypal.

No issues with them... though I can count on one finger how many bundles I've purchase from them in the last 12 months XD

I've had nothing but good experiences dealing with their support (Paula) over the years.

As suggested, try using an account that matches your Paypal email address. They can't claim that's a disposable email.

It's rather old issue. I had the similar story many years ago with them, they didn't accept one of my email addresses. Okay, I switched acc to another email and had no problems since. This is not your fault or their fault, this is probably a security issue with the soft they're using that thinks (for some reason) that your mail server is not trustworthy.

Every time I'm ready to turn on berserk mode about such things, I remember how the sysadmins from my old workplace made (legitimate as they said!) corporate mail configuration, with a simple thing: the server had a name like mail... , but the ip-address for some internal reason was belonged to its alias mail2...
We hit almost every blacklist around! :)

Indie gala has gone down the crapper the last two or three years,, I wouldn't be shocked if they closed down in the immediate future...

All I have gotten from IG for the past month is the error page below. Not even bothered to contact them about it.

Access denied
Error 15
www.indiegala.com

The support at IG can be good or very crappy. Depends much on with which leg "Paula" stand up. They have none else or all use the same alias.

I had soon ago the problem with a dupe key, the winner had the same problem short before, her dupe was replaced and for mine i got a "the purchase is more then 60 days ago, so not our problem, contact the dev (no contact infos given)".
Because i bought in 1 year+ 1 or 2 bundles i decided that is now the moment to stop to make there purchases.

Besides the fact that their "Free games" are partly "free" without the consent of the dev.
I know one dev that contacted them, after i informed him about it, with the info that he is the dev of the games, that they share his games as freebies without his permission and that he want to know on which way they got them. They wrote him from which party they have got them (a shitty """publisher""", that hadn't the permission to crack his games and give them away for free), they don't care, they don't take the freebies down and he isn't willing to pay a lawyer to handle the problem with them. A shop that i trust, react different as that.

3 years ago were IG different and i would not be surprised if they go bankrupt in the near future.

IndieGala is pretty much the bottom of the barrel for everything. Ever since they deleted my account for inactivity with like 20-30 unclaimed games on it, I just decided to not even bother. Their support did nothing to help either, only stonewalling me by saying they can't do anything. They're just comically inept. Only good thing about it is that their site already manages to boast that they have the worst deals in the market, so nothing really lost.

Just cut and run, I'd say.

I'd accept and treasure your email address.

Hello, I would happy to know if there is a way to join your whitelist.