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A winner of a giveaway dont log on Steam gifts for 5 days

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IDrake

Hi friends i come to ask what i can do, i did this giveaway http://www.steamgifts.com/giveaway/c4KIe/dracula-4-and-5-special-steam-edition 5 the key was sent but the winner dont log on steam gifts since he join in this giveaway, i already tried to add him as friend but he dont accept, and i am still waiting his feedback what can i do?

Thx a lot friends

btw the winner never won or never did a giveaway and have 2 years old acc.

9 years ago

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29 Comments
Tzaar

You'll need to wait 7 days before requesting a new winner.

9 years ago
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IDrake

thx a lot i need to add any print or just ask reroll?

9 years ago
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Tzaar

If he doesn't respond within 7 days, you'll need to provide some proof you tried to contact the winner - through email, adding them on Steam, or leaving a comment on one of their old giveaways. I usually send links to screenshots, but support will let you know if they need anything else.

9 years ago
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konrads6

rrrly ? i was suspended for 3 days and man rerolled my gift :O

9 years ago
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Tzaar

Take it up with support. The rule is 7 days.

9 years ago
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TempeteJoachim
(Super Moderator)

7 days to reply to contact attempts, but it can be rerolled earlier for other reasons.

9 years ago
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Tzaar

I know, just didn't feel like dealing with konrads. ;)

9 years ago
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TempeteJoachim
(Super Moderator)

Well now I'm the one who has to since he contacted us about it ;_;

9 years ago
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Tzaar

No one would say a word if you "accidentally" hit the perma button. ;)

9 years ago
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TempeteJoachim
(Super Moderator)

I literally can't do that, support members don't have the required permission to create a permanent suspension

9 years ago
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Mully

it's easy, just get promoted to admin.

eazy :3

9 years ago
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ebbpp

Could you do something about my support ticket? I'm still waiting for the re-roll....

9 years ago
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Sooth

No one would say a word
The cheering, however, may be deafening.

9 years ago
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CR7CAMIAO

Wait at least two more days and request a reroll if you still can't reach him.

9 years ago
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IDrake

thx

9 years ago
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vitaeterna

You have to wait 7 days. Then you can either "Request received feedback" or "Request new winner" via support ticket.

9 years ago
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IDrake

thx

9 years ago
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josekiller

It's so boring when that happens.
I started creating giveaways with 1 hour of duration to increase the possibility of the winner to be online when it ends but even so people log out after entering and take long to claim it >= (

9 years ago
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IDrake

agree that sucks =/

9 years ago
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NB264

I still have one winner not claiming his gift some 2 months later. Maybe they died or something. Can't re-roll because there were less entries than gifts in the giveaway.

9 years ago
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ihavenoname

just give it to me and be happy ( ͡° ͜ʖ ͡°)

9 years ago
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MattsPeppers

I had a guy mark a game as not received recently, after having the game for over a year. :(

9 years ago
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IDrake

You cant send a print of that for gifts to ban the guy or something like that?

9 years ago
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MattsPeppers

I sent support a message last night (though, the likelihood of that doing any good at all is practically nil).

It looks like he marked every game he's won here as not received and hasn't signed on in 3 months.

9 years ago
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TempeteJoachim
(Super Moderator)

I don't see any open ticket from you so I assume you created an user report. You should submit a ticket in the "Request Received Feedback" category instead.

9 years ago
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MattsPeppers

Ah, shoot. I did send a user report. Just sent it in via the "Request Received Feedback." (Sorry. Didn't know that was a thing. Need to brush up on my reporting.)

9 years ago
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Gonah

You have to wait 7 days then you can pick a new winner via support.

9 years ago*
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teukro

He could be abroad cos work, poor guy. Be patient. You might find some clues on his profile. Is he a regular gamer? If that's the case, he might just be AFK because game killers (work, gf, kids... all terrible things)

9 years ago
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Sweeetz

i for one am away on a business trip, all i have is a tablet, i have won a game in the meantime, going to search for a pc in the weekend to be able to activate it, but i cannot do anything until then, so the creator of the GA might be asking the same questions. don't panic, there can be many reasons.

9 years ago
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