Change your email password if it was the same as your steam account.

Damn that really sucks. If you manage to get a hold of your account change your pw immediatley.

You'll get your account back, no problems. You might be asked for some id related to it, but shouldn't be too bad. Not sure if you'll get your gifts back, though. :/

I think you were on a phishing site :/ Happened to me a few weeks ago aswell, took 2 or 3 weeks to regain my account.
You need to give the support something which shows them that you are the proper owner of the account.

You can check your browser history to see when exactly the phishing happened.

Since you've recovered your account, I recommend changing

1. the security questions and answers
2. the password(common sense)
3. the email it has been set to(also common sense).

You can try to get your gifts back. I'm pretty sure support should approve it.

Gratz.

Once you actually get Support to help you (and not answer with bot) you just need to send them bunch of proofs that the account is yours and they should help you. I think they can even retrieve items that you lost during the time.

Btw, how long can it take to get a response from support?

If you ask on reddit, you're more likely to get an answer from a steam employee.

reddit

I had this some years ago, too. Went to the website, followed the instructions and send them a picture of the booklet of the first registered game (the key was printed on it) with my username written below (done by me). Can't remember the exact duration until I had my account back, but it was rather fast. Good luck with yours.

Happened to me once. After contacting tech support they said I have to provide some prof that the account is mine so I took some photos of some retail games games so that the CD Key was visible and post them back to tech support. So I got my account back.
However, this lasted about a week since it took tech support 5 days to answer first time.

I wonder, what was ur old password? Did u use lower n upper case, special characters, numbers and at least a lenght of nine characters?
Just a lil bit curious :P

I hope u didnt save ur credit card credentials ^^

had the same problem years ago steam suport just asked me what credit card i used to buy my first steam game got my acount back in less than 12 hours

hope u get your account back

Got hacked once, took my acc after 2 weeks via game box key's photo.

I certainly hope they never introduce possibility of selling games. Think how much damage hijackers could so, they could sell all your games.

I got hijacked once. Got my account back in 4-5 days.

I do feel sorry for you. My question is though, how did they change your steamguard? I thought they would have to have access to your email to be able to change it? Did you not have it turned on or something?

Oh no. :(

That really sucks, hope you get it back soon!

In all honesty, stuff like this scares the crap out of me. All of the people I know online are on my Steam account, and just about all of my games. What are even the chances of getting your account hacked / stolen?

In the support, list keys, purchases, screenshots, anything possible. Request them to check the ip to see the change. In a few days to a week or so, there is a huge chance u will get ur account back. This happened to me a month ago, its horrible. As for gifts, after u get account back, ask for them to reverse whatever has been done to ur gifts. I wish the best of luck to u. Keep me up to date!

Due to Valve's account logs, they know exactly what was in your account from the moment the person who accessed your account got into it. Anything they give away, sell, trade, destroy, whatever, can be reversed. Any account which has obtained anything from your account while it was in control of this other person risks punishment as well.

Considering how Steam does account security, your account was broken into through your email account. When a Steam user logs into an account from a location they haven't logged in from recently, they issue an email authentication. This person has access to your email account. Change every security option on your email account immediately. Password, backup/alternate email addresses, recovery questions, password hints, etc.

Here's the most popular way to get into high-profit hacks. Hack a fansite or forum with old user database software. Most people use the same username/password for everything. Fansites and fan forums are usually very low security, because they're run by people who don't know much about security. Compromise that fansite's user database, and you now have everyone's email address, username, and their fansite password, which is probably the same on some other sites. Now it's time to test these email/password combinations on lots of sites. Ebay, Amazon, Steam, Battle.Net, and of course your email account. With access to your email account, they could fool your friends into revealing personal info about you, maybe enough to pass identity checks with some banking institutions.

There is an amazing number of paths one could take in order to fake your identity, and a lot of them begin with email account access.

Might be worth doing a scan to make sure you havnt got a nasty keylogger from somewhere. Changing your passwords aint gonna help if youre being keylogged.

So... I got back access to my account, but I still wait for steam support's response about getting back my gifts and funds from steam wallet