I do agree that the FAQ/guidelines need revision, but I think that cg is really working on keeping the length short. I can just imagine it to end up as a tl;dr type of thing. The people who are careful enough to realize that they probably shouldn't win a game twice would could probably assume that because they can't redeem the same game twice, and that they should ask for a reroll. They would probably be proactive enough to contact support about it at least. As for the willfully ignorant and the malicious, no amount of writing in the FAQ would help them follow rules.
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If it's too long, then they'd better trim out some of the less important stuff. Multiple wins of the same game is one of the 2 main things people check before sending a key to winners (the other being unactivated wins), it's also requested by Support. If it's so important, it should at least be mentioned in the guidelines. I have to wonder how many otherwise-good users who actually read the rules did the wrong thing and ended up on blacklists because this thing isn't explained...
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What do you think is the less important stuff?
Won gifts should be activated to the Steam account used during registration, and they should not be regifted, traded, or sold.
I think that covers winning multiple games, because what would you do with the extra copy? You cannot activate it, and it would just be sitting in your inventory (since you can't regift, trade, etc).
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I'm sure for many that's what happened. They just marked as Received because they did receive the game, but didn't regift, trade, or sell the key because it's against the rules. The point about what to do next, is missing and it's not fair to people to rely on them coming to this conclusion themeslves. Some of them start a thread in the forum asking for advise, but relying on people to start a thread, or even use the forum, is not going to solve this problem.
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They marked it as "received" but they didn't activate the game on their account because you can't activate a second copy of the game to your Steam account. Also, once they get suspended, they can return that gift and get it rerolled to get it off their record.
I see your point, but I'm debating for the sake of debating
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I'm thinking on adding some texts to my giveaway descriptions. It's one of the specific rules that is different from other giveaway sites. Other sites such as indiegala giveaways don't care about the proper usage of their keys. New members from such sites will possibly miss these rules at the first sight.
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XD
Shamefully, I've forgot what I said until your very late reply.
What I'm doing at my giveaways is just checking winners by sgtools, request rerolls for the certain winners. And I warn the winner if he/she is about to break the rule when I could find it luckily.
Recently I found many of them don't read English sufficiently, replying in broken English or don't understand what I said. Let alone the long guidelines I guess. I think it's one of the major problems that prevent them from knowing the rule..
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As you know I find the site guidelines a cause for celebration, but one thing is still missing - the subject of multiple wins. I think it should be straightforward to cover the the issue, explain how to avoid it and provide some tips about what to do after winning a giveaway. Something along the lines of:
If you win the same game multiple times, do the following to avoid becoming a rule breaker:
Old text: If you win the same game multiple times, only activate one key, and contact the other giveaway creators to ask them to request a new winner. To reduce the chances of this happening, after winning, resync your account, go over your entries to other giveaways of the game and remove them manually.No poll this time, but here are a couple of L4+ giveaways to make you happy or not
http://www.steamgifts.com/giveaway/7EhHL/guardians-of-middle-earthhttp://www.steamgifts.com/giveaway/etsgE/guardians-of-middle-earth-smaugs-treasureComment has been collapsed.