So today I bought the Monday Bundle at the lower price (1,99$), it was around 1pm GMT i think.
I didn't login into any account to do the purchase, i just used my email, and purchased it with Visa Pre-paid card. It seemed to have worked, I've been re-directed to a page where they said to wait for an email.

The thing is, i didn't get any email, so I thought i could've missed-typed my email. So i sent an email to indiegala support, explaining my issue. After 6 hours, I didn't get any answer, so I went to Indiegala.com and sent another email (now through the website), and after 4 or 5 hours I still don't have any answer.

What do you guys think of this? What should I do?

ps: I'm not really sure if i can post here questions about other website, but this community seems to be the best to ask this type of questions. I'll delete this if it's against the rules

EDIT: Forgot to say i also checked my Spam folder, and nothing there aswell

EDIT2: The IG support already contacted me and moved the bundle to my account. Thanks for the replys to everyone

10 years ago*

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10 years ago
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I do have, but I didn't used it. I was in a rush, so I didn't login, just used the email. As i said in the post, Pre-paid Visa

10 years ago
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10 years ago
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Ye, it seems that's the only thing I can do. Thanks tho

10 years ago
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i used the wrong email by one letter once and they fixed it just send proof to support that you bought it.

10 years ago
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I sent the last 4 digits of the card I used, i think that should do, right?

10 years ago*
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If they don't accept that then I have no idea what they would accept as proof, lol.

10 years ago
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ye, i guess you're right

10 years ago
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i dont know i always use paypal and they just wanted the paypal transaction receipt

10 years ago
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Forget about it...
I'm waiting for answer about one bundle having "no serial available yet" errors since May 5th...

10 years ago
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That's not good... So indie gala supports is even worst than steam's?

10 years ago
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Well, some other questions they responded within 2 days. It probably just depends =\

10 years ago
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Ye, other guys here said nicer things about their support x) Thanks anyways

10 years ago
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Happy Cake Day!

10 years ago
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ah thanks! :)

10 years ago
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Just wait. I got my reply after 2 days I think.

10 years ago
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Nice, that sounds better

10 years ago
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It seems different pple got different experiences. I had an issue that I mistype my email when buying. Replies came either the same day or after 2 days (weekends excluded). Took a week or so overall to get the refund (I bought another copy of the bundle just in case).

10 years ago
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Hum, so I might have to buy another one aswell.. I'll wait until the end of the bundle then

10 years ago
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They did offer to add another copy to my account. I just chose the refund.

10 years ago
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Oh, ok. I hope that they do the same to me. Thanks for the help

10 years ago
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How can you be so active? I see you here and there, on many of those Steam-related websites.

What kind of sorcery is this?

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10 years ago
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I'm a witch. Much better than being a wizard :P

10 years ago
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A multitaksing one. You've an Intel Xeon Inside.

P.S.: Sorry for the off-topic. :c

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10 years ago
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happy cake day?

10 years ago
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Thanks! :)

10 years ago
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Happy cake day!

10 years ago
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Thanks m8 :)

10 years ago
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Indiegala is managed by bunch of fools. Once I asked how to obtain Steam key for Desura game that got greenlight and they replied rudely. Wait what, I asked a very polite question for a bundle I paid. Wtf?

10 years ago
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People here said they got their reply within few days, so I expect that they're not as fools as you say. But ye, shit happens, I got replied rudely by Steam support aswell, more than once. I guess everybody has bad days. I'll wait for this to get solved and see what kind of people are they

10 years ago
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