Blacklist Count Since 20 October 2018 - 217

I think the support people are, mostly, good.
A part of the Rules, or how they laid out today, aren't.

[E] The SG Support is the worst support system in the world.

1 vote. Its you, abrix, tell the truth :p

I had only one not-solved problem with adding game to giveaway list. As for rerolls and user reports - everything was fine xD

Waited 4 months to add a package to the database with no response whatsoever.

My experience so far is that SG support can be slow, but is really good, and every issue I've had has been resolved. Which is more than I can say about most large companies that I had to deal with.

Comcast support has ranged from okay to bad to terrible, my electricity company has my address completely wrong and won't correct it, and I recently reached out to Sony for support and the response I received indicated that they hadn't even bothered to read what I said and completely disregarded what my issue was. So compared to that, SG is so much better.

I found that the support on this website has always been awesome - keep in mind I'm talking though about the last year only (see my registration date) so I can't talk about the past years =)
I always get all the support I need for rerolling or any kind of other issues, I always had quick answers when I had winners that didn't activate keys for a week or more and so on so everything has always been perfect for me =)

So far I only had positive experience with SG-Support and Staff.
My tickets were responded surprisingly fast.
Thanks to Gaffi and all the other Team-Members. <3
Edit: Oh well, thanks for blacklisting me, but that's only the truth. Please keep in mind that my encounters are not representative for the whole community. Be polite and respectful (Golden Rule).

They're pretty good. I've only asked support for deleting giveaways and rerolls for different reasons. The response time has always been 24 hours. Most of them are within an hour if it's a generic response.
I shouldn't be comparing them to businesses like Humble Bundle or indiegala but the support for those two are horribly slow and unhelpful.

Volunteer customer service > Paid customer service. Volunteers like what they do because well... they're willing to do it for free. They can also quit as soon as they get sick of the job because they don't really lose anything. They were spending their own free time doing it anyway.

Still attention whoring?

When I left Support in February, I know there were around 20K tickets in the User Report section by itself and now it's at 45. Any group of people willing to take the time out of their day necessary to keep the ticket queue as low as it is now deserves thanks for it.

They're a damn fine group of people in my opinion.

Seriously, this thing with the SG support is starting to feel tiresome man.

bring konrads back please

View attached image.

Just let it go, already...

https://youtu.be/moSFlvxnbgk?t=60

Every time I’ve needed to reroll, delete a giveaway or anything anything like that they’ve usually gotten back to me within the hour, never had to wait long at all. It took around a day the one time I asked for more giveaway slots, but I’d still consider that very fast for a support ticket. Much faster than Steam, and much MUCH faster than most small websites I’ve had to deal with support tickets on. Always a pleasent experience, they do a good job :)

Edit: Forgot to mention my first couple weeks here I had a giveaway where I was pretty stern in the description I didn't want people who owned the base game to enter just for the DLC, I bought it with the intention for somebody to have a chance to play the game itself not just the end-game content. FateOfOne came into the comments after discussing it with mods wanting to help me out and make sure it happened, in the end it didn't matter but it was a really nice gesture and gave me good vibes about this site

On the whole, its been better than my experience with Gamersgate support - some of my games are missing from my account, they admit that, but they wont do anything to restore them.

I thougt the title was how is your girlfriend expérience with SG support...

Well, clearly there's some backstory to your post that I'm not aware of, based on previous comments. But just to answer your question, I've personally only had good experiences with them. I've never had any major issues to resolve, and once or twice I wasn't completely satisfied with an outcome or an explanation, but by and large I think they are a really solid bunch-- especially with the last round or two of new support members. You just have to keep in mind that they're all volunteers; it's a thankless job where you get much more vitriol than appreciation, and without them there would be anarchy. I suspect that in almost every case, they are trying to do what they think is the best thing for the site, even if you or I or whoever doesn't agree with it. Maybe there are abusers of power, but I haven't run into him/her/them yet.

I would love to help you out with your blacklist count, but BAD SG SUPPORT will not give me the possibility to blacklist you multiple times. So I voted "G - Support is not willing to change the site's coding for me and only me!".

Individual experience isn't objective and means nothing. Arguing whether a particular system is good or not based on subjective perspective is as meaningful as arguing about whose fault it was the car driver haven't seen a biker in a hypothetical accident. Neither of the parties takes into account how brain works and how two vehicle drivers approaching same crossroad with similar speed along a 90 degree angle are invisible to each other because they both become static in the other one's perspective. Same happens here, people tend to hold on to what rubbed them the wrong way and therefore felt dynamic compared to what made them feel everything works as it should simply because it didn't stand out of the ordinary static they're used to.

Above said, IMHO, whatever the system is (I don't know the details, really), it works for now. Never had an issue with how fast the support answered any of my claims or with whatever they considered within or outside of terms.

Your poll is missing a choice to praise it without comparing. Support has been great to me until now. Voted for A nonetheless.