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How to contact www.orlygift.com support?

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Doeetright

I have won a game but my code is an "Invalid Product Code." I've been trying to reach them on both twitter and via email to no avail. Anyone else have any success in contacting them or know the proper route I should take in getting in touch with them? Thanks much!

7 years ago*

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23 Comments
Tzaar

info@orlygift.com

"Contact us" at the bottom of the site's page.
(and some patience)

7 years ago
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Doeetright

Yeah tried that about a month ago and nothing :(

7 years ago
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Avantyr

*Off-Topic

Also make sure you copied it correctly.
AAAAA-BBBBB-CCCCC is the most common format.

7 years ago
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Doeetright

Sorry I always get General and Off-Topic confused, seems they can both be thrown around easily.

EDIT: And yeah I'm copying and pasting so that's not the problem, but thanks!

7 years ago
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Avantyr

General is only for things relating to Steam and Steam gifts.

You can try commenting on one of their blog posts.
¯\_(ツ)_/¯
https://www.orlygift.com/blog/now-on-orlygift-uncanny-valley-for-free#disqus_thread

Also if you google them you can try messaging them through other means:
https://steamcommunity.com/groups/orlygift
https://www.facebook.com/orlygiftapp/
https://twitter.com/orlygift

7 years ago*
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Doeetright

Yeah, I've tried everything except for the blog. Doing that now (signing up for a discuss account) Thanks for that idea!

EDIT: I assume not EVERYTHING,just the basic stuff. Twitter, email, facebook, etc... Stuff that people generally look at I've tried to get their attention.

7 years ago
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Avantyr

¯\_(ツ)_/¯
Out of ideas then.
Sorry

PS: you can edit the thread into the correct category.

7 years ago
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Doeetright

Done on the correct category part, thanks for your help! Maybe the blog post will get their attention!

7 years ago
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Sazz

had same problem long time ago and they wrote me back 5 days later, so you must wait a bit

7 years ago
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Doeetright

Well, my last email was sent exactly 37 days ago and I did all the facebook and twitter stuff before that, I'm probably just going to do another full sweep and hope the last time it was just passed over by accident.

7 years ago
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Sazz

oh thats a bit long yes. hope you can do something.

7 years ago
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Sooth

They're not exactly known for their good support, from what I understand. I've certainly never received any. I ended up just writing them off as typical-for-the-G2A-network in that regard.

7 years ago
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Doeetright

Yeah this is kind of the way I've been leaning, I just wanted to see if anyone had any success in contacting them in a situation like this. So far it seems like I should just give up. I just hope they don't add some kind of "You didn't activate ____ game" feature.

7 years ago
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Sooth

add some kind of "You didn't activate ____ game"

It's been a good long while now since they added that in.
Long enough anyway that I'm not sure if you're saying that comment tongue-in-cheek or not.

(From OrlyGift's FAQ)
[To] Enter a Giveaway
[..]
You [must] have activated the last won game on orlygift in your Steam library.
[...]
You have to activate the Steam Key on your own Steam account.
[..]
If you gave away previous won games to a close friend or family member you can contact our support team info@orlygift.com

But yeah, it won't let you enter if you haven't activated your last win (it doesn't check wins before that one, however).
Good luck, I guess- personally, I stopped using OrlyGifts a long while back, given how much of a pain they intentionally make their site to use. :X

7 years ago*
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iubjaved

I once emailed them , took them a week to respond, after replying to it again and i'm still waiting to hear from em. :\

7 years ago
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XiQu3sT

What game did you win?

7 years ago
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Doeetright

Oh no like I said I've been after then for a while now it was "Crusaders of the Lost Idols"

7 years ago
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XiQu3sT

OG has given 3 keys on 3 occasionsof that game, 2 are in-game, and the last is redeemable via steam.

7 years ago
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NinosAksel

Beholder ?

7 years ago
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Doeetright

https://www.steamgifts.com/go/comment/nGhkIG7

7 years ago
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Mully

offtopic or general, both categories are ok.

7 years ago
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hackfrag

Hello, Florian here from the orlygift team. Sorry for not responding to your mail. We are getting a lot of support mails these days and having trouble to reply to everyone. Please use the mail for suppot requests. I will help you when i'm back in the office tomorrow morning

Again i'm very sorry

7 years ago
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Doeetright

No worries I understand things getting backed up from time to time or even something getting misplaced. I just wanted to make sure that you guys would respond if I sent an email/twitter/whatever or what the proper means of communication was in this situation.

I have sent another email identical to the last titled, ""Invalid Product Key" Unable to activate game!" Hopefully it gets resolved this time around!

7 years ago
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Closed 7 years ago by Doeetright.