So my computer just shuts down (daily) with a BSOD and audio freeze. Today was a particularly bad day and it happened probably 5-10 times. Any ideas what could be wrong? (Only thing i modified in it was inserting a second SSD drive, AFAIR, and it is a HP one with really "bad" parts as i heard, not being an Omen one but maybe? a Pavilion or something) For specs:

OS: Windows 11 Home 64 Bit
Processor: AMD Ryzen 7 4700G 3,6 GHZ (8 Core)
RAM: 16 GB
Graphics: Nvidia Geforce RTX 3060 Ti (8 GB)
Storage: 512 GB SSD + 1 TB SSD

6 months ago*

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Did your computer ever have a BSOD?

View Results
Yes
No
Potato

After you see BSOD the PC shuts down?

6 months ago
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More like restarts, i assume that counts as a shut down tho? And audio freeze.

6 months ago
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To determine whether the cause is the OS (software) or hardware, a "blue screen" with a STOP error code is needed to isolate the cause.
It would be easier in a sense to take a picture of it and upload it.🤔

Alternatively, if you remember the time and seconds when the error occurred, it may be useful to right-click on the windows icon in the lower left corner, browse to the event log in the event view, find the corresponding log in the Windowslog system, and paste it in. (It is possible to paste the wrong log.)

6 months ago
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all my bsod's in the past were because of bad memory. never had any other source of issue.
i recommend you start there. if you have two sticks, remove one and try.

6 months ago
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6 months ago
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You could try BlueScreenView, and see if it points to a specific driver. However, I sometimes don't get any dumps for that program to read on my few BSODs.

6 months ago
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Ty.

6 months ago
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Assuming you're running on Windows, type in "Windows Memory Diagnostic" to your system search bar. Run that -- it'll check to see if there's any issues with memory. RAM problems are usually the cause behind frequent BSODs, but this will give you a good starting point.

If the diagnostic says there's zero memory problems, it's most likely something else. But if it finds errors, you're going to have a variety of things you'll need to look into to nail down what's happening -- one of which being, as vinirockman suggests, switching out your sticks/moving them into different slots.

6 months ago
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I would say it could be a bad GPU driver (especially if it's Nvidia) however since audio also freezes it's more likely a faulty RAM or faulty SSD.
For RAM testing, there is Memtest86+ and for SSD testing there is smartmontools. There is also a GUI for smartmontools if you prefer GUI.

RAM testing takes a long time (longer if you have more RAM). To find the faulty one, you need to test them one by one. If all of them pass the test, then it's more likely SSD. Run smartmontools (or the GUI package) and it will give you a detailed SMART data.

6 months ago
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First update all driveers (slim chance). If you have access to parts to swap try that next. Otherwise save for a new machine. Didn't see a BSOD in over a decade and the ones I saw were always related to faulty hardware (or drivers).

6 months ago
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Bsod can be a lot of things, including simple issues like driver incompatibilities after you install a program. I remember when I installed Avast the first time and it kept giving me that afterwards.

6 months ago
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My current computer (from september 2020) has never had any BSODs.

But older ones had, and sometimes too many. One was a bad GPU which would BSOD whenever it got too hot. It ended poofing and the BSODs disappeared when I replaced the GPU.

I also had memory-related BSODs when I fiddled with timings and all that strangely named stuff when adding new different RAM.

Someone else's computer had constant BSODs and troubles due to, after testing and elimination of any other source, the motherboard. After betting it was the MB and replaced it (ready to return it if things kept wrong, ofc), the computer ran fine forever.

But the first thing I'd try is to undo the last change you say you did - remove the SSD and see if the BSODs stop. If they don't, my first bet would be RAM, second would be something defective in the motherboard, GPU or who knows. Sorry to be unspecific, but BSODs have so many possible sources...

6 months ago
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Ty.

6 months ago
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So that sounds almost exactly what happened to me when my GPU was overheating. Turned out that the fan just was broken and only worked at partial speed at best. Get HWMonitor (at least that's the software I use) and check the temperatures actively while putting it under normal and intense load. So like start up a game maybe while looking at the temps.

For me, the screen went black, the audio kept loudly repeating the last 0.5 seconds of what it heard and stayed like that for a long time until it went either to a BSOD or until I restarted the computer.

6 months ago
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BSODs that are this common are often caused by faulty drivers or memory which has completely failed. One time I had a 3rd party USB driver that didn't really work well in Windows 7 and would craash at least once a day.

If you have minidumps enabled (should be by default), download WhoCrashed and run it. It will analyse the BSOD logs and show what Windows thinks caused the BSOD. Sometimes the answer is right there if it's a faulty driver or software.

Having a different cause for a BSOD suggests that the memory is faulty. Run memtest like some others said or at least remove one of the sticks and see if that helps.

6 months ago
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I would start by looking into the STOP code's it flashes at you, can dig deeper looking at the info in event viewer or the tools others mentioned here.

I personally have only had corrupt drivers and me switching my monitor setup in windows with a game running causing a BSOD(nothing like trying to force a game playing at 4k to suddenly be on dual 1080p right)...
now for the machines I have fixed for work... I have seen everything cause it.

6 months ago
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As others mentioned, the stop code usually gives you everything, if it goes too fast, just take a picture with your phone.

Also you can try event viewer in windows, that can also show a red X with a notice to it.

6 months ago
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Any ideas what could be wrong?

I have too many ideas what could be wrong to even begin with. Look up how to create a dump file and/or search for the error code given on the BSOD screen. E.g. is it the same error code at every BSOD event?

6 months ago
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Your OS may have some corruption in it. Do what I'm mentioning below to check for it. This could take a while.

  1. Run your command prompt as an administrator.
  2. Enter what's below into it and then hit enter.
    DISM.exe /Online /Cleanup-image /Restorehealth
  3. After that is complete enter what's below into it and then hit enter.
    sfc /scannow

If there's any issues it will find them and it should repair them.

6 months ago
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Hmm, yeah. But.... i can mention i just formatted both SSDs (complete wipe) and did a fresh install.

6 months ago
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Win 10 or 11? Try running the troubleshooters. It might be a driver issue, try uninstalled and reinstalling all drivers to make sure they are up to date and not conflicting. Is the new SSD the 2nd drive or "slave". Was the computer set up to accept a 2nd drive? Also @FateOfOne has a good point, do that also.

6 months ago
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Win 11. Yeah i did like half a year ago (prolems started more than a year ago). With result being no errors at all.

6 months ago
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Wait, do we still have "slave" functions with SATA drives? I thought that was only for IDE drives. A month ago I experienced how frustrating is to setup an old Dell Pentium 4.

6 months ago
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Honest I'm not sure. I don't think so or it's automatic in the new OS? I have only gotten 1 SSD since years ago.

6 months ago
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Start by checking the "easy" stuff. Are the fans working properly, airducts etc clean from dust?
Would be sad if your PC is damaged by a simple thing like it not being cleaned and therefore "choking".

6 months ago
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Hmm, yeah. I have checked it for dust regularly. AFAIR there is no exceeding heat problem.

6 months ago
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a BSOD has normally an error code displayed, the reason for the blue screen of death....
did you remove the SSD and checked if the computer behaves the same way?

6 months ago*
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Ok ty for feedback.

6 months ago
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did you manage to get the error code from the bluescreen?
or is it a real bluescreen with no info at all? then it could be the gpu, maaaaaybe

you could also try to find the error in the windows event logs
click on search and type event viewer, it might help

or you create a dump file and check for the error in there

6 months ago*
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I recommended the same thing you did, but he hasn't done it yet.

Incidentally, he is currently in the process of formatting both SSDs to squash any possibility that software is the cause of his problem.📝
Since the information is now also Windows 11, it is not such a bad choice because of the matter of this article.📝Windows 11 Pro users beware: Microsoft's BitLocker encryption could be seriously slowing down your PC

If the error occurs frequently again in this state, it may be a problem with the SSD itself, or a hardware problem related to the cable connection or power supply.
 Well, the error log information will have been lost, so all we can do is wait and see until the next error occurs.🤔

6 months ago
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oh, hehe, i didnt see your comment before ;)

6 months ago
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I will tell you about my past experiences:

6 months ago
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Just like Andralyn said, you should start with the basic. Change the SATA cable and if the PSU has another power connector use that one too.
Next would be disconnect the new SDS and see if the PC works fine again.

6 months ago
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Replace your memory

6 months ago
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Besides the suggestions listed by others, you might also want to try simply changing to a different wall outlet. I've seen faulty outlets cause system crashes before.

6 months ago
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Ty.

6 months ago
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Is it a laptop? That would be a detail worth mentioning. If so, does the cooling spin up before the crash? I had a laptop doing that, and contacting HP revealed it was caused by a known defect, and they replaced the motherboard.

6 months ago
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Desktop. And well, there is no difference in fan activity before crash.

6 months ago
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re-seat all of the cards/memory
remove the new hardware and see if the issue persists.

6 months ago
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Ty.

6 months ago
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I saw a thing now tho. "Radeon WattMan" have an unexpected system error. What's that? Anyone know?

6 months ago
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  1. Graphics board is broken.
  2. Insufficient power supply
  3. or the power connection to them is not working properly.
  4. Possibly a failed installation around the graphics driver.
  5. Or errors that may appear if you are overclocking.
  6. Some security software is set to block it. (This is probably not the case.)

 If I had not seen the same error before, I would suspect a problem with the connection and driver installation, not a lack of power.
If the computer has been overclocked in the past, you can try opening AMDADRENALINE, selecting the Tuning tab under the Performance tab, and setting the power limit to +30 from the overclocking settings, but this is not guaranteed.(If you don't remember touching it, don't do it.)
I think the right thing to do first would be to turn off the power and re-do the cable unplugging and plugging.

6 months ago
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Ty. So if i understood you correct: most likely a hardware error?

6 months ago
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From the easier end of the spectrum to try...
 In the case of software, you would try re-installing the driver or a repair setup.
If there is no improvement
 If it happens with hardware, it is probably a bad power supply or a bad connection of one of the hardware for some reason.

That's about all I can come up with since I don't have the entire error log.

📝By the way,
This error is related to overclocking and temperature/power management of the AMD igpu (APU) or the app that is installed when the AMD graphics board is installed.

PS I would also recommend resetting AMD's ADRENALINE settings, which I almost forgot...

6 months ago
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Hmm, funny tho, since i have a Nvidia graphics card (but an integrated AMD one which is not even used afaik) and haven't done overclocking since like forever. But ty a lot anyway, it is truly appreciated. (I didn't respond to all posts in this thread but of course i very much appreciate all your guys efforts).

6 months ago
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Your PC..

Processor: AMD Ryzen 7 4700G 3,6 GHZ (8 Core)
Graphics: Nvidia Geforce RTX 3060 Ti (8 GB)

MB (?)

🤔
 Since we are talking about a computer that is hard to tell which manufacturer, does it have a recovery disk or a disk with drivers that came with it from the beginning? It looks like a computer that was practically self-built. There are more steps to isolate the cause of the problem.

 Might be better to pull the graphics board out and re-install the AMD drivers, then install the graphics board, then install the Nvidia drivers.
 After installing the graphics board, don't forget to switch the monitor output terminal from the motherboard side to the graphics board side.

It appears that the AMD drivers and software on the APU side are currently misbehaving, but if you make a mistake in the order of installation, they will mutually cause problems, making the pursuit of the cause tricky.

The software around AMD drivers rarely behaves strangely from time to time "when updating drivers".I got an update a few days ago and my place was buggy too, so I reset the settings....
 For example, if you create a system restore point before updating, it is possible to rewind in case of strange errors, for future reference.

6 months ago
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No, it is a pre build HP. Probably have some discs and stuff but i don't really know where :p Ok, ty this sounds like something that might solve my problems, possibly. Can i safey remove the AMD Integrated Graphics from the device manager? Or will that cause problems? (so i did remove this unit now and also the "AMD Software" app without any trouble so far)

6 months ago
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Probably have some discs and stuff but i don't really know where :p

😅Oh...I'd better go look for it if I can.

Sometimes such things have their own drivers and extension parts inside, so without those disks there can be hell to pay.
(There is a possibility that the model number is somewhere on the computer itself and you can refer to them and download them from their website, but all I can say is good luck).
You can usually find manuals on the steps involved in such a reinstallation in those as well.
(If you don't follow the instructions, things like this can happen.)

 Usually, after checking the chipset, you can download and install the chipset drivers and graphics drivers from AMD's website, and after rebooting, install them on Nvidia's side and you should have no problems...
(If there is a proprietary standard or it is customized, it may not work properly unless it is downloaded from the HP website.)

 Incidentally, it will remain even if removed from the device manager.
Windows ←↓>Settings⚙>Apps and Features>AMD chipset software(no delete) or AMD software(gpu driver)👈
It is common to erase and then reinsert with this.
Uninstall AMD Software | AMD
https://www.amd.com/en/support/kb/faq/rsx2-uninstall

or

AMD Cleanup Utility to Remove AMD Driver Files | AMD
https://www.amd.com/en/support/kb/faq/gpu-601

If you want to do this in earnest, you can start up in safe mode and do it with this FAQ.
Remember to prepare files that can install chipset drivers and graphics drivers that may be removed before you do the work.

Good luck☕

6 months ago
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Ty a lot. Will keep in mind should i encounter further crashes (been a quite calm last day regarding those).

6 months ago
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can you take a picture (with your mobile phone) next time the blue screen occurs and upload it please?
i did a quick search "Radeon WattMan bsod" and there are several reports over the years but its hard to tell if it causes the same problem on your hardware

you can also just try to disable the Radeon WattMan program since you dont need it at all as it seems and check if the error persists

6 months ago*
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Yeah i will if i remember (hopefully). I uninstalled AMD software + removed the integrated chip from device manager (if u understand what i mean by that). Had no crash since that at least.

6 months ago
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sounds good.

6 months ago
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Ty for all feedback.

6 months ago
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Maybe a dumb question, but what does this program do on your computer? I read that it is a program related to AMD GPUs, not even APUs.
Did you have any AMD GPU before?

6 months ago
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6 months ago
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There is an AMD GPU Chipset present in the device manager tho. I am not sure why but (maybe integrated in the mobo?)

6 months ago*
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AMD Ryzen 7 4700G has an igpu

6 months ago
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I had searched and it said that this program is only for AMD GPUs. Clearly no APUs and not a simple mention of iGPUs. On the other hand, of course, I've never had anything from AMD, so I'm not the right person to suggest anything.

6 months ago
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