Did they win before they were kicked? If support doesn't want to reroll a giveaway if they won after being kicked from the group that's a bit odd...
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I had a similar situation a few months ago. The support rerolled the giveaway but said it's the last reroll since there were A LOT of those cases in that group. Still for a new group it's weird - joining giveaways after being kicked out should be against the rules since it's clearly an exploit.
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If they win the giveaway, you can just ask for a reroll, I think.
They won't be able to enter the group giveaways after the auto-sync.
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They haven't resync'd. But it should auto resync eventually.
And no, you aren't allowed to call out, contact support.
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But if they'll decide to join other groups they will have to resync.
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You have the option to NOT give the gift. Who cares about 1 lost slot. I would rather have a "Not-received" than give a leech a nice game.
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I think there really should be something like a sticky leecher people thread to warn groupleaders. I m new to all this, I didn't know and expect that people like this are here. I don't expected that someone can be so rude and so shamless. Going in every group only leeching all the games and still leeching after they got kicked. And I see them entering every new group, leeching more and more games, that the decend group members will never recieve...because reroll not allowed....
I think they should get banned on steamgifts for stealing games and if thats not possible (because not breaking sg rules) at least there should be thier names in a leecher thread, so everyone is aware of them and what they do.
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Support should do a reroll. Try and submit your own ticket explaining. Or tell your group member to do it again. I've never had a problem with that before.
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Also, whenever you kick a member or they leave, make an announcement about it on the group page that way everyone knows.
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If they were kicked first and continued to enter after, this is a SG issue as the sit has not sync'd them since the kick.
Support should be rerolling these giveaways. If they refuse, open a ticket and fully explain the situation. No one should be forced to give a gift to a rule-breaking leech.
Also, put all giveaways to 400 CV and kick all your leeches. What are they gonna do? Complain?
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they were removed from the group BEFORE the end of the giveaway, then it's a standard re-roll reason. There's even a specific choice for it in the list. We do them all the time. People who continue entering group giveaways after being kicked from the group are either entering whatever without paying attention or else just dumb. Or both.
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only one was in the group when the ga ended, and he got the game and is not leeching after he got kicked. But two or three are really rude, still leaching. And we have giveaways with like 4 enterys after two rerolls still the lecher wins. Just happend.
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It sounds like if the entries are as low as you're saying, if there are a few of them, they may be causing it to be so that there's a greater chance of one of them getting picked than not. Can you put in a support ticket with links to the giveaways and users in question so I can have a look at it? A screenshot of the group history for reference wouldn't hurt either.
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You kicked them but they haven't synced their accounts with Steamgifts, thus SG still thinks they are part of the group. Wait about a week and they won't be able to enter.
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Tahnk you for your help! I will now only allow giveaways with CV of 400$ so the leechers can leech elsewhere...its sad that you have to do this, because of people like them.
thanks for your help and advice, I appriciate it!
Now we already lost like 3-5 games, maybe less or more, but it cant be changed anymore.
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what should I do now?
I kicked some members of the group because they are the leecher type (giving less, taking all they can get) and first I thought problem solved. But now I see that they still enter all the giveaways of the group. And they are not in the group, some are kicked like 2 or 3 days ago.
what should I do know? is it allowed to write thier names here, to warn other groupleaders? (I see them entering like every new group that opens)
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