Thanks for the info, seems i had the same problem... (next billing Oct 27.)
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We are at least 3 in this case then...
You are extra sure to have paused ? I am, I checked and checked again, and I still have the email. I didn't click everywhere on my account since then.
Seems fishy...
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You can check here
Last entries for me:
- October 27, 2017 Paused Subscription - -
- October 27, 2017 Skipped a Month - -
- October 10, 2017 Paused Subscription - -
So either they really missed something up or it may have been a display bug considering the skipped month is displayed before my additional cancellation toady. Maybe someone else can check this too.
Edit:
With display bug i mean that the current monthly may still have been unsubscribed after all. Just checked the mail and there it says "You'll begin receiving games again in December 2017." So i guess we may have just canceled the not yet revealed november issue.
Never mind that, just realized the current one with TES is the November one, so it was definitely unpaused.
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I created a ticket describing the issue, maybe it was an honest mistake (some bug in the system or something) and they can fix it.
But I will be a little bit more careful in the future there :)
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Thank you for this. I also sent them a message.
I hope it will be fixed fast and cleanly. I wouldn't have any issue with this 12$ loss (pissed-off though, of course), but I can imagine that's a very big problem for many.
Hidden bump because it's important.
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They also had a bug last week which removed your wallet credits.
Had to fill a ticket.
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I recall this happened to me some months ago (I've long since unsubscribed completely). I could have sworn I paused my subscription, only to find it had activated itself again a few days later. I always double and triple checked after that if I wanted to pause. It was weird.
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Thanks for the heads up. I paused mine 10 days ago (email confirmation). Seeing 10% discounts on everything in the store now, with today being the billing date..
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You just saved my wallet $12, thank you very much. I paused the monthly a week ago, but the next billing date was reset to today, 27 Oct. Weird bug!
Again, thank you very much <3
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Same here. I'm glad you posted this or I would have missed it entirely. Thanks homie.
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I paused it yesterday. Just checked and seems to still be paused.
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I bet this was an intentional move by sneaky IGN snakes.
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Thank you sir! I paused it like 3 weeks ago, and the motherfuckers changed it. Saved me 12$ :)
Canceled my subscription. Here's my comment:
I paused it for one month, got the confirmation email, and at some point you, fuckers unpaused it. Good thing a guy on the forums posted it so i won't get charged for your incompetence. Really sleazy move. Good job, you lost another customer. Fuck you!
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I canceled (not pause) and didn't seem to have an issue. I got an email from them recently "reminding" me to subscribe so I don't miss out
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So I'm not crazy, that's good to know.
I don't know if the issue is recent, I don't check the Humble Store very often. Might be hours, days, weeks.
I hope it will be fixed, being billed for 12$ can be a pain for many.
Of course, if you get billed anyway, you still can ask for a refund.
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Double checked (i canceled yesterday) and my subscription is still canceled. I wonder if the bug has to do with "pausing" your subscription? Either way that should not be happening.
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Same thing here. Thanks for the heads up MrRenard :)
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what the shit ... now i'm suspecting i didn't forget to pause the October one
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When did you pause ?
Reading the topic, it seems it's related to the moment we paused. A few weeks ago : unpaused, a few days ago : still paused.
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I want to say it was at least a week ago? But I don't remember for sure.
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You can check here;
https://www.humblebundle.com/user/subscriptions/humble_monthly/billing
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Glad I read this post, checked my both HB accounts and on both status was changed to normal. Just paused both again. Thanks MrRenard, you really helped me on this. And I paused my subscription the fist day they announced early unlocks.
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Thanks for the heads up. Same happened to me. I pause this month and today I checked again after reading your thread and it was unpaused, had to pause it again
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Thanks man, me too. Did paused it hours after they revelead the early unlocks. You just saved me $12 that wasn't planning spending on this.
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Why pause and not cancel? You have bought a 12month that hasnt ended?
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Pause because I (we) choose the "1 month plan" at 12$.
With this plan, we buy the Monthlys on a month-to-month basis. If a Monthly is good enough, we don't do anything and we are charged one week before the end of the Monthly (or anytime in the month to reveal the early unlock(s) key(s)).
But when we are not interested by the Monthly (like this one), we can pause the subscription for a month. We skip the Monthly, and we aren't charged for it (at least when it's not broken...).
With this plan, we are free to skip the Monthlys we don't want, but we keep the 10% discount on the Humble Store and the Humble Trove access (only during the months we buy a Monthly, the bonus pause when we skip the bundle).
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For me, yeah, I got the 12 month sub. Doubt I'll extend it though seeing how throughout the year most end up in cheap regular bundles anyway.
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Thanks a lot for the reminder. Mine was also unpaused.
October 27, 2017 Paused Subscription - -
October 27, 2017 Skipped a Month - -
October 06, 2017 Paused Subscription - -
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I paused when the early unlocks were revealed, then a couple days ago I checked after a friend mentioned the monthly, just to make sure. It was unpaused.
I paused again thinking I had just forgotten to do so in the first place, now I checked after reading your post and I was unpaused AGAIN (ಠ_ಠ)
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Meanwhile in the Humble IGN office.
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Yeah....I really should have specified that I meant in the context of no=yes and yes=anal, and not in a much more....erm...liberal sense.
However, as I enter middle age, I have to say it's always nice to receive offers, especially those to...well.....try something new and a little outside the norm.
Oh, and thanks...but no thanks!!!
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You might want to check again your statut. And fast (billing today).
I quote myself from the November Monthly topic :
And it seems that I'm not alone.
Edit : I'm definitely not alone.
TL;DR : An issue with the pause, you might have been unpaused, especially if you paused a few weeks ago (before IGN ?). Please, check your statut.
If you were unwillingly charged, send them a ticket to ask for a refund as soon as possible, and don't reveal your keys.
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