Hello. As far as I know. There is no active support members at this moment. Only bots.
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But to give a ban for a game that I won more than a year ago, they found time. )
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there are tickets that get priority like rerolling or banning apparently... others get worked on as support finds time
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The bottom line is that I had already created an application in the 'Other' category, it was open for more than a year and during this time no one considered it. This section does not have a person who is responsible for it.
As for the ban, at that time I also wrote to the Support in the 'Unsuspend Request' category with evidence, but no one also began to consider my request. As a result, I had to sit in the ban for a week.
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Banning, sadly, haven't a priority.
Rerolling, yes.
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If they find time for my ~500 open tickets a bunch of people will maybe say "why now, years ago...?".
It is, how it is.
Here are far from enough support members and so tickets, partly, wait up to 2 years+.
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Hello everyone!
3 months ago I wrote to the Support in the 'Other' section about an unfair ban and a request to change the status in one drawing to 'Not Received' (the game was recalled by the developer), since they gave me an unfair ban for a week because of this game. During this time, no one answered me. Is anyone responsible for the 'Other' section in the Support? Or do I need to write to another section of the Support? If so, which one.
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