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I've just got notification that I won a game week ago.

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Ahmeni

The problem is, I bought it in the meantime. How should I proceed on this?

1 decade ago*

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5 Comments
Gainja

Tell the creator of the giveaway that you bought the game and they can request a re-roll to find a new winner. If the game is in your library they can just tell support you already own the game and the re-roll will be approved.

1 decade ago
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Ahmeni

Thanks. I only hope creator sends me an email or adds me on steam today, cause I may be offline for most of the next week :/ Now I feel the pain of lack of PM feature :(

1 decade ago
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Argeus

The creator might have already seen that you have the game and asked for re-roll. Leave a comment on the creators profile if possible, explaining the situation or try to add them yourself.

1 decade ago
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gonsi

Leaving comment in giveaway you won asking for reroll is also enough proof for support staff

1 decade ago
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Psyycko

Well, usually the person hosting the GA will request a re-roll after 7 days. However, contact would always be considerate :P

1 decade ago
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Closed 1 decade ago by Ahmeni.