He probably doesn't check his mail and doesn't know how this site works. He probably just waited for a key to appear in the "won section".
I had a handful of users that were like that, though I was able to contact them eventually. (but in those cases I could write below one of their giveaways)
You can't really do much about it. I guess the game is still in your steam inventory? Just make a screenshot that you've tried to send it then cancel the send-progress and ask support for a re-roll and provide the screenshot to them.
Hopefully the next winner is more suitable.
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Welcome to my world. =/ I feel sorry for you.
Make a request received feedback ticket and show screenshots of the key you sent (blur out one-third of it) and how you tried to attempt to make contact. Support will try to speak to the person. if they still won't respond, you'll likely get your activated mark. It's not a 100% sure thing though.
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So a week ago I made a giveaway, and sent the winner the game as a gift through Steam to their email. They didn't mark it as 'received'. I can't comment on their profile page so I sent them a friend invite, but they haven't answered yet. And now I see they marked it as 'not received'.
Should I wait or ...?
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