Have you had this issue?
This is only the third or fourth event with such a coupon right? The chances are slim for it happening to someone. Hopefully support sorts it out for you, it seems pretty simple to just give you the game you purchased and deduct the correct amount from wallet but I don't have any experience with Steam support so I wouldn't trust me.
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Yeah, I hope they figure it out since while obviously it's nothing crazy expensive, it's still like the only thing I could afford myself, so it sucks to lose it.
Though, looking at the 7% mark at the poll, it's a pretty big error rate so far. :/
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Same thing happened to me. My debit funds were put into my wallet but I also used wallet funds for the purchase that haven't been refunded. Hopefully those come back soon. Guess I"ll wait 5 days to get enough tokens to buy the coupon again.
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Yeah, all my "real money" was put into my wallet, which isn't great, but it is what it is. However, the tokens weren't refunded. The weird part is that I have an extra 2500 tokens (which is half the coupon cost) which is completely randomly here right now. Maybe they refunded the wrong amount? But at the same time, this has to be automated, so it's not like a bot can make such a massive mistake. Weird.
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I didn't mean with a VPN but by changing you country on the Steam store.
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All my "real money" was put into my wallet, which isn't great, but it is what it is. However, the tokens weren't refunded. The weird part is that I have an extra 2500 tokens (which is half the coupon cost) which is completely randomly here right now. Maybe they refunded the wrong amount? But at the same time, this has to be automated, so it's not like a bot can make such a massive mistake.
Maybe they'll refund those tokens later, but it's been around 8 hours and they haven't come back yet the random 2500 or so tokens has.
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I used the "I need help completing this purchase" option since I still want to get the items, but also because I had a feeling that they'd respond to that way more quickly since that has a potential revenue source still if the case gets completed.
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I've had purchases fail, mostly due to my bank having a rather paranoid anti-fraud protection (funny how they get paranoid about Steam and Amazon, but their system fails to spot large-scale money laundering...(no need to tell me that those are completely different things, I know, just a bit frustrated with my bank and venting about it :P )), but it's generally on checkout.
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Totally agreed, but Steam isn't odd for my bank as far as I'm aware. On this specific bank account, I almost exclusively use it for online stores, so it should be fine. But perhaps this 54 cents or whatever it was was the straw that broke the camel's back lol :D
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It happened to me twice that the purchase was cancelled and blocked (because it said that one was still in progress). But every time it happened I tried to pay with that split option, because my Steam wallet didn't have enough money in it, so the majority was paid using the Steam wallet, and the rest with my Paypal. Somehow I think that must be the problem, because I've never had this with just Paypal or just Steam wallet.
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I'm glad I didn't use a coupon when that happened, though I've done this for some years now and there was no problem at all until the last half year when it occured twice. Maybe I have just been lucky all the time? ^^
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The gist of it is this: I bought gifts on Steam, got the -x coupon and used it to buy stuff. The total I had to pay came to exactly 1€ with 45% being paid in Steam wallet and rest with my card. Simple transaction.
20 minutes ago I got an email that my purchase is refunded and my money's been put to the Steam wallet. My account's not hacked, by the way. I checked, the purchases randomly "failed".
First problem's minor. They wired all the money to my Steam wallet, even though that's not what I used in its entirety.
The second problem's bigger. I don't have my coupon anymore and while they're returned the 1€ diligently to the wrong place, they haven't given me the coupon back.
I've literally never had a failed purchase in my life. I didn't initiate anything either. Sales have never caused glitches for me. The only difference is that I used the coupon.
Maybe this truly is a one in a hundred thousand type of issue and a total coincidence. But in case it isn't, I'd refrain from using your coupons as of yet.
EDIT: Steam sent a reply to the question about why I didn't get the tokens back (not a reply for why I was refunded in the first place)
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