Browse
Category
DiscussionsGeneral

Question on giveaways you've created.

Closed
RedEagleLXIX

Ok, so I created a few giveaways here and there. No problems so far everyone has done well and marked their gifts received.

My only problem is one of them has yet to actually redeem the gift. It is still sitting in my inventory as "Sent to **@*****.com" {masked for rules and to protect the winner}.

I find this a bit annoying seeing it there just sitting in my inventory and knowing the winner has marked the gift as received. I've tried befriending them and they added me but I was on vacation and didn't respond to their texts while away, now they're not on my friend's list.

What's the correct way to proceeed here? I've tried resending the gift via Steam with a reminder note that they need to activate the game but no response or action as of yet.

Thanks

11 years ago*

Comment has been collapsed.

11 Comments
TheWyrdfell

There should be a verification indeed.

11 years ago
Permalink

Comment has been collapsed.
DeltaBladeX
(Senior Moderator)

If it has bee a week, might as well report them. They should have activated by now.

11 years ago
Permalink

Comment has been collapsed.
ShayMing

If I got it right the winner has marked the gift as received on steamgifts but he didn't even claim it yet from the giveaway creator. It still belongs to him and he can cancel the Steam Offer.

First thing I would do is go and check if the guy already has the game he won on steam, maybe that's why he doesn't actually take the gift. And then just contact talk to him what this is all about/explain the situation.

11 years ago
Permalink

Comment has been collapsed.
CHTonRage

Reroll, report, cancel the send and move on. Seems that the winner doesn't know the rules.

11 years ago
Permalink

Comment has been collapsed.
chairmankao

This.

11 years ago
Permalink

Comment has been collapsed.
Crossbourne

We'll need proof that you at least tried to send the gift to the winner. If you have tried to send it over Steam, take a screenshot before cancelling it.

11 years ago
Permalink

Comment has been collapsed.
Martin1592

You should get the gift back and give it to him when he answers you in the chat, just to avoid problems. Take screenshots when you try to contact him via Steam / E-mail / whatever and if he doesnt answer within a week, you can ask for a reroll.

11 years ago
Permalink

Comment has been collapsed.
Renarok

Maybe too obvious but have you tried sending just a mail to the winner and explain the situation? As far as I understood he has marked it as received and valid, right? Maybe he really doesn't know he has to accept the gift.

11 years ago
Permalink

Comment has been collapsed.
Khalaq
(Senior Moderator)

^^^ This.

Winners of GA's are required to activate the game won. Failure to do so is a violation of site rules and may result in suspension (or worse).

11 years ago
Permalink

Comment has been collapsed.
Mew2

A wedgie!

11 years ago
Permalink

Comment has been collapsed.
RedEagleLXIX

Took a few resends but the receiver finally activated it. Now out of my inventory thankfully. I feel kind of bad I got a bit pushy with the last resend but it was annoying seeing the gift still in the inventory.

11 years ago
Permalink

Comment has been collapsed.

Closed 11 years ago by RedEagleLXIX.