That would be so retarded if he gets a 2 week ban and another ban for not sharing the copys because he couldnt take a look ? :D
Comment has been collapsed.
no one has received a gift from you for the past 2 weeks
Maybe because he was suspended during these 2 weeks and couldn't send the games.
Comment has been collapsed.
Being suspended kinda makes it hard to reach your winners, although I've seen people get creative in the past and manage to deliver anyway.
Comment has been collapsed.
Well yes that's what I was saying ^^ I guess you can't press the send key button or see the winner's mail if you are suspended
Comment has been collapsed.
Support team is good, but it's not big enough. Also, what did you do to get banned for 2 weeks? o.o
Comment has been collapsed.
The number to the right of "pending" shows 5 replies. I don't know why he's complaining about this ticket, because that ticket was answered 11 months ago, but we're still waiting on him to supply proof...
Comment has been collapsed.
Can we start by building a better, less whiny community?
If you got banned, you broke the rules. If you broke the rules, well...
Comment has been collapsed.
- There is a "Unsuspend request" for a reason.
- This is a suggestion section, I'm suggesting we should have a look over the support system and improve on it.
- I'm not whining
I kind of regret making this thread due to the fact that it has attracted people like you, I should of just contacted mods privately.
Comment has been collapsed.
Not that they are slow..its okay..to much tickets and not much crew..but they need a kind of supervisor..every mod is like a god and acts for his own..sure you can tell cg about it..but i guess he has enough to do.
A friend of mine was suspended for two days from a mod for using the simple word "no offense" and telling his opinion in a sentence. The other day he reported someone how insulted a person with "die to Ebola"..and guess what..that wasnt even a reason for a suspension!
Dont get me wrong, some of the crew are very kind and helpful, but control would be nice...i worked for a support team of an MMO and this was way better organized
Yes they are volunteers..but i guess the get a present one day or another. ;).
Comment has been collapsed.
You can bet if there were "supervisors", nothing would ever get done here lol
Comment has been collapsed.
I thought that was what a supervisor did though? Nothing while the others below them did everything while the supervisor takes the credit.
Comment has been collapsed.
We don't need a "better" support team, we need a "bigger" one.
We have to remember that they're all doing this out of their free time on a volunteer basis. The site has a huge community and that means a lot of support tickets to handle by a very small group of individuals.
We all wish our tickets would be resolved faster, but we have to accept the fact that these guys are doing the best they can under the circumstances.
Comment has been collapsed.
It's what i meant to say, bigger support team would be better.
Comment has been collapsed.
It's not necessarily easy to find responsible people willing to take abuse from the users on their free time.
There's also the fact that "Support" can't even handle unsuspend requests. You need a "Moderator" for that. We have a grand total of 4 persons who have access to those tickets, including cg himself.
Comment has been collapsed.
Although I don't think it's necessarily easy, I do think it is possible to find responsible individuals willing to help it just takes some time and there is always the possibility of removing an support member if they could not handle themselves in a proper manner.
I'd say it just takes a bit of time to make sure the person found is right for the position. It could be that current support staff will each find one candidate they think will fit the position and then go based off that.
Of course that means that the support staff need to do a bit more work to find the candidate but it's not like it has to be done immediately, sooner rather than later would be nice but in the end if it's not done it's the same as not adding staff :)
Comment has been collapsed.
Hell, I usually have to pay people to abuse me on my free time, but that's a different matter altogether.
Comment has been collapsed.
Well it's not exactly more support we need, but more mods, since support is handling what they can handle fast enough.
The backlog is for things like user reports, unsuspension requests, ... and support can't do that.
So either they need to promote the more experienced supports to mods and replace them with new supports, or give supports more permissions, or add a new role that would be what supermod is to mod for support, a support with a few extra permisisons.
Comment has been collapsed.
You are free to give the site a few hundred dollars a day to hire support staff. If you are unwilling to do that, we, you have no room to complain that the volunteer staff for your free to use charity site cant keep up.
Comment has been collapsed.
This is not the support we need, but the support we deserve.
Comment has been collapsed.
No. The support team we have does their job well. We have not enough support members, that is the problem, not the quality of the support we have
Comment has been collapsed.
One thing I never understood though is why we don't have more support members. Is there a limit? I know there are a handful of active members in the community who are more than qualified/willing to help, so why not enlist them? Or am I missing something
Also, I like this group of support. They've been around and for the most part do a good job
Comment has been collapsed.
Its unlikely to be a size limit, but more so that they want to keep things tidy, in-house. It takes time to properly vet people before you put them in a position of authority. Plus, it has to be people that are willing to work for free.
Comment has been collapsed.
Yeah, I kind of figured as much after I posted, but thank you for your input.
Comment has been collapsed.
it takes months to get a response. this site generates alot of money. i think supports aren't even payed. they can get more and pay them.
Comment has been collapsed.
I'm curious: what kind of money do you think they earn and through which means?
Comment has been collapsed.
Might just be me, but I see one ad-spot (unless I overlooked), so that's why I'm questioning the 'a lot of money'-part.
Sure they get income, but from what I can estimate, not that much....definitely not pay for an actual full-time large support staff.
Comment has been collapsed.
this site generates alot of money.
Bullshit. It's barely enough to run the website.
Comment has been collapsed.
People tend to assume that all websites just generate profit hand over fist.
Comment has been collapsed.
Also, support definitely aren't being paid. I can assure you that nobody is profiting from Steamgifts other than the users. All of the support members are volunteer... Basically, Steamgifts isn't a registered company or anything like that. Just people working together to keep a community functioning.
Comment has been collapsed.
To be honest, why cal out 'can we get a better support team'' and then go "It's what i meant to say, bigger support team would be better".
Quite frankly I think the support team is doing a good job, considering the large amount of (often pointless) tickets they get and the limited manpower they have. That being said...not everyone is cut out to give support, so you can't just let anyone join the team. (Trust me on that).
Comment has been collapsed.
bigger support team = quicker support = better support
it's essentially the same thing
Comment has been collapsed.
No. That premise follows several flawed assumptions.
First, you prioritized quantity over quality. If you have 500 people that sit around, fuck off, generally doing nothing but bullshitting and bad mouthing, that will not be inherently quicker than 50 dedicated people who spend all their time actively doing the required workload to the best of their abilities.
Therefore bigger =/= quicker =/= better, as all following premises are made flawed by the fundamental flaw in the first.
Furthermore, quicker =/= better. If it did, there would be no need for support staff. You could write an algorithm to resolve everything for you: Parse data, ban everyone for everything that slightly deviated from a totally unbent, absolutely literal interpretation of the rules. Alternatively, it would be still yet quicker to just offer no support at all. Something happened? Fuck it, not my problem, fix it yourself.
Since NEITHER bigger nor quicker = better, everything about your premise is flawed.
While it would be fantastic if there were more dedicated people to help support this site, not everyone is cut out for a gig like that. I've worked years of customer service, and you can see just how very much some people are NOT cut out for it at any level. It takes the right kind of people to work with people, often very angry and frustrated people, and manage to keep that person's best interests in mind, care for them whilst trying to remain unflappable and unphased by the ire misdirected onto them.
It takes a whole other tier of dedication to do that, but for free, and on a website that has hundreds of thousands of accounts active on it. It's a serious job, I'm sure with serious stress, and taking up some serious time, and all being done by people willing to dedicate that kind of commitment for free.
Considering all the factors involved, I'm surprised the staff isn't even smaller than it is, and I'm extra surprised by how well they operate given the conditions. I appreciate our staff here immensely, and I respect them even more for what they do.
Comment has been collapsed.
They could hire the Valve support team... I hear they are good...
Comment has been collapsed.
I thought this was going to be about all the regifters
Comment has been collapsed.
To paraphrase the dark knight, "They're the moderators SteamGifts deserves, but not the one it needs right now."
edit: nuts.. someone beat me to it by only 10 hours :3 lol
Comment has been collapsed.
Same happened to me, I was banned for something that SHOULDN'T be a ban reason, luckily I found CG on chatroom and he kindly unbanned me. I was just banned for 2 days instead of 2 weeks but it's still frustrating, my support tickets constantly closed by the same support member who banned me.
We certainly need a better support, I nominate you.
Comment has been collapsed.
It's comments like these from the forum I moderate that caused me to drop my attendance to about once a week.
Comment has been collapsed.
I was recently banned for 2 weeks, I sent in a ticket to appeal the ban and I just got unbanned today with the support ticket still on "Pending"
Comment has been collapsed.