7 years ago

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So I've decided to return a game. I've not done this before. I bought the game along with six others in a single purchase. When I go to set up the return, I am told that I will be refunded the cost paid for the one game and that all seven that I bought in that single purchase will be removed from my account.

Is this Valve's way to reduce returns, is this fraud, is this even legal? I can't return the game now, it would cost far more to buy the other six games again than I would receive for the one return.

7 years ago
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Was it a Bundle or package ?

7 years ago
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7 years ago
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But why can't they refund him the cost of all seven games, then?

7 years ago
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7 years ago
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The way OP makes it sound, they want to refund one game and Valve is giving them the money back for that one, but also taking 6 other games that were bought at the same time without giving the money for those.

7 years ago
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I didn't know that, thank you.

7 years ago
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Oh so they were all in the cart at the time you purchased it?
Ive never heard of that. I have heard however people returning the whole thing if it was all in a bundle. Like the Hitman bundle or the Just Cause bundle.

7 years ago
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Well, you bought them in a bundle, so they remove the bundle. Kinda "normal".
Otherwise you could basically abuse the bundle feature (somehow,... i guess)

7 years ago
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No, they were completely separate games. This is the message I received.

7 years ago
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try that again

pic

7 years ago
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oh, hotel giant 2 is sooooo bad.... but I don't know why they want all the games back if they are not, as you say, part of the bundle.

7 years ago
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Steam derping out?
Never seen it like this.

7 years ago
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Oh, this happened to me too. I... forgot how I made it so that I'll only refund one game but I did.

Game was Burnout Paradise, bought it with Mirror's Edge.

7 years ago
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7 years ago
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From what I've heard, the only way to refund a single game from a purchase of many is to get Steam Wallet from it instead of it going to the original payment method. I've never refunded a game so I can't say from experience.

7 years ago
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+1 I refunded something b4 doing it by Steam Wallet seems like the best way, can under stand them doing the whole purchase otherwise

7 years ago
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1.59

7 years ago
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all the struggles for 1.59 cheers

7 years ago
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oh, you're trying to sound smart and rich or what? people in some countries don't even make 1.59$ daily and others are smart enough to respect every penny

7 years ago
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i try nothing, this were my honest thoughts

7 years ago
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Well 1.59.....I gave to charity today 2 euros....

7 years ago
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send a ticket to steam support, we can't do anything...

7 years ago
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OK, thanks for support all. I was a bit alarmed at it. I'll take it to support.

7 years ago
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Unless you're desperate for the money, it might be worth just having the refund into your steam wallet. That way you'll definitely only have the one refunded game removed, and you're more than likely to end up buying games in the future, right? It's not a perfect solution but you still get your money back.

7 years ago
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Keep us updated.

7 years ago
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Actually, I looked through the discussions and found a fix for the problem that I was having with the graphics. So I've decided to keep it. I'm told it's not a great game but I like the genre and it was cheap during the sale.

I'll just be more careful in the future when anticipating returns.

7 years ago
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Yeah... I bought a game with all dlcs (complete pack) and I tried to refund it. When I go to options, I can't refund the pack, only the main game or the dlcs, so, I paid 10 dollars and I could refund 3 dollars... I didn't refund.

7 years ago
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This is why all my purchases on steam are single games, never multiple ones at once (except for bundles).

7 years ago
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They must have been part of a bundle of sorts. $1.59 for all those games outside of a bundle is a little wierd. Historically those games have never been available for those prices. Something here isn't making sense.

7 years ago
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7 years ago
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$1.59 for 7 games. He was refunding 1 of 7. So maybe $0.23

7 years ago
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Please, read.

When I go to set up the return, I am told that I will be refunded the cost paid for the one game and that all seven that I bought in that single purchase will be removed from my account.

7 years ago
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+1

7 years ago
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damn you must be swimming in those $1.59 bills, is it legal tender? still a lot of money for many others though

7 years ago
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oh, you're trying to sound smart and rich or what? people in some countries don't even make 1.59$ daily and others are smart enough to respect every penny

7 years ago
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7 years ago
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good point, but it didn't sound like a joke

7 years ago
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yes, it did. :)

7 years ago
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i had same problem one month ago
http://imgur.com/9rfXM1u
I bought 4 games and wanted refund one of them (Pixel Boy and the Ever Expanding Dungeon)
Don't worry, it's just a steam bug, i got my money back for "Pixel Boy and the Ever Expanding Dungeon" and 3 games left in my library

7 years ago*
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Very nice, and thank you for that. When I saw it I was in a panic and dashed right here to post what is admittedly in hindsight a rather hysterical post. I'm glad to hear that this wasn't the way things are and was a bug in their system.

7 years ago
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They refund transactions, not individual games. They can remove an individual game, as long as it was a separate product ID, but you cannot just go back to a store and say you want to refund a single item of a long purchase list. Every store on the planet needs to write a new receiptin that case. Valve cannot do that in an automated way, so they do what they have to and just refund the entire thing.
All other digital retailers do similarly, refunding an entire transaction, by the way, only some do the new receipt for you in these cases. But they cannot just cross out an item from a bill like that. Every known tax/revenue agency would fuck them up for that.

7 years ago*
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think they can do it via steam wallet thou?

7 years ago
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Still a new receipt. It cannot be done in any other administrative way. It's not the question of how they pay back, but the entire process itself. This has been like that since modern bookkeeping.

Edit: Wait, I understand what you mean now.
Yes, Steam wallet could in theory work, as from an administrative standpoint, they don't really refund the game; from a legal point of view, Steam wallet is not money. This is why they could let minors use it without consent.

7 years ago*
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