This is how you do customer support

As much I don't like EA, I do like their support very much.

never really used origin cause i dont want to have more than 1 gaming software.

They have really upped their support game in an attempt to pull people over to their digital distribution service. They are basically giving customers whatever they want, as they are looking in the long-term. Giving out small things like 15% coupons and a free serial key doesnt affect them much, but it makes a difference to individual customers.

That's pretty awesome!

I haven't had any problems with Origin to test their customer support (I've actually never used their service because I've only just built my gaming computer less than a month ago), but it's funny that you've posted this thread because I just installed the Origin client on this PC less than 20 minutes ago. lol

Small world. (⌐■_■)

I agree. I would trade Steam support with EA's any day.

For me there is only one question. "Why did you had to use their costumer support in the first place?" I ask this because everyone is saying they have the best costumer support, but why you needed their assistance. I've bought more than 50 games directly from the Steam store without any trouble and only ONE from Origin and they charged me twice for the same game. So, I had to use their costumer support because of the mistake they made. And they were nice and all, but what's best? Good costumer support or no need of it at all? Just wanted to share my opinion and personal experience. :D

EA's customer support should run the company...

Since people seem to love making petitions nowadays maybe someone should get together a petition for steam to hire more support personnel...

On the other side, Ubisoft support is certainly one of the worst out there. After a series of premade answers, all they have to say is to delete antiviruses or format, rather that admitting that their Uplay is total garbage.

My account had been accessed by a random person in Russia, and the security question had been changed.

Oh God, no, Russians again. It's always Russians. Sigh.

I agree, Steam support takes ages to reply. Origin's live chat is amazing.

I appreciate EA's live chat service. I wish Valve had something like that as well.

EA customer support is also trash, hundreds of people are having issues paying games on their store right now, they constantly give error messages when performing the payment (probably because of overload) and they are constantly charging 1€ for each attempt and we get nothing in return.

People contact support asking what's up with that crap? They do nothing other than "we will contact you back later after we get to the bottom of this problem", and some of them even say "this issue is going to get fixed within 3 weeks". How the hell are people supposed to buy deals if their store won't let us pay for the things and they are constantly charging us? Like if in 3 weeks people still have the sales going on about.

My moments with Steam support were all fast and easy, never had issues with my requests, it's just a matter of luck and the sort of situation it is. EA support on the other hand, keeps telling people to wait untill they get a solution to the problem, we wait, we get nothing, and when we ask back, they tell us it will be fixed later on, basically.

Maybe they should fix their multiplayer games

"EA good and underrated company" - Olivia from Bolivia

Live chat support takes a while to queue but at least it's there. From my experience, the support staff is really friendly and helpful.

Agree, from experience, Origin's customer support is much better than Steams, and they also offer refunds, tell me again why Steam is leading? - Jokes, I know.. sales :P

(I didn't mean to compare the two, but in general, Origin's support is quite good!)

i had an awesome incident with steam

i bought the wrong dota 2 tournament tickets ( i bought the one for previous season instead of the new one) bworth about 16$ in total

i asked for a reverse saying it was my mistake and they did it,actually gave me 20$ ,support guy admitted they gave more and i asked them to take the remaining 4$ back but they said once added cant be taken back :D

I've had similar experience, they were very helpful and quick and knowledgeable. I got a coupon too but it was for new games only and not stackable, so couldnt be used on sales. most importantly they knew perfect english and was easy to understand them. I cant stand calling a company and getting some stooge in another country that barely speaks english and reads from a script in an accent so thick it sounds like another language alone.

I succesfully managed to merge my russian BF3 with the EN one I bought in the origin humble bundle and preserve my data with their help. All within 30 minutes.
They are great.

Ive been using steam for like 8 years and never ever had to submit any support tickets o.O
Do ppl still use that? :D

I remember in WoW some GM slid down a rope out of a hot air balloon to talk to me, and another one popped into existence as a bug on my shoulder. talk about dedication!

for me i still have trouble getting bf3 to work, and i know my computer has good enough specks to run it...

EA's customer support is good, but everything else is bad, beware. Read what happened to me :
http://www.steamgifts.com/forum/h6Lol/know-this-before-buying-anything-from-origin