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(What to do?) - 2 of the 6 entrys in a 5 copy gw already have the game.

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Thiu

The title almost say all. I made a 5 copy giveaway, with only 6 entries, and two of this entry already had the game and they asked for a reroll... Theres anything i can do besides delete the whole giveaway and lose the others 4 keys already redemed?
I apreciate any help

6 years ago

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21 Comments
ShinraJimmu

ignore the re-roll I suppose, they're not suppose to enter.

6 years ago
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Gaffi
(Super Moderator)

Submit a ticket and support can help.

6 years ago
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Thiu

I'm looking into the supports options and what i can think of is:

Category: Request Received Feedback
Gw: XXX
Winner: XXX
Reason: Other

Then write what happens in the description box....
Will try that...
Thanks ;)

6 years ago
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FateOfOne
(Senior Moderator)

Gaffi, what level support staff has the power to delete the extra entry? I can't remember.

6 years ago
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Gaffi
(Super Moderator)

It should be any mod or above (i.e. the level above me).

6 years ago
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Masafor

Really good question.
But i can't help you with a better answer then write to the Support

6 years ago
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FateOfOne
(Senior Moderator)

One of them needs to be deleted. Submit a ticket and let them know. If I remember correctly this has to be done by someone higher in the support staff so it might take a bit to have it removed.

6 years ago
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Thiu

I see...
I really don't care to much about the time, if this could be take care it's all good.
Thanks

6 years ago
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FateOfOne
(Senior Moderator)

Oh it will definitely be taken care of :) Best of luck.

6 years ago
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Thiu

Thanks.
I opened a ticket, just have to wait now, and hope for the best. ;)

6 years ago
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Gaffi
(Super Moderator)

Unfortunately, this is correct.

6 years ago
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FateOfOne
(Senior Moderator)

Thank you for your feedback on both comments Gaffi.

6 years ago
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kalimha

I don't know but can't you re-roll those two that already own the game? if this is a steamgifts limitation it would be a good idea to create a feature request.
You can also report those users and they will probably be suspended, then create other GA with those 2 keys if you did not send the keys to them previosly.

6 years ago
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Thiu

The problem is...
There's only 6 entry in the giveaway.... and 2 of those already have the game... so if i ask for a re-roll (again) it'll be back to the first entry that i already "re-rolled"

I would prefer not to harm anyone in the process, maybe they just got distract when entrying the gw, it would be unfair to suspend they just because of a moment of distraction.
I just don't want to loose all keys because of this too.

6 years ago
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kalimha

Oh I see, so your only option is to ask for support help, I think they will have the tools to help you. Let us know how it goes.

6 years ago
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Thiu

I'll , thanks!

6 years ago
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Deleted

This comment was deleted 11 months ago.

6 years ago
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Thiu

Thanks, i'm waiting now.
About the punishment, i hope there's none, but like you said, that's not to me to decide.

6 years ago
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NB264

support can delete 2 copies in that giveaway, don't worry. I had 20 copies giveaway with 10 winners a few years ago and one didn't claim the key for a year... in the end support deleted it and it ended up looking like 9 winners or something like that and all was well.

6 years ago
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Thiu

Yeah, i'm waiting for the response of the support now.
I only need one to be deleted.
Thanks for the reply

6 years ago
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Thiu

Resolved by the Super Mod Ronix.
By deleting the entry who can't redeem the key.

Ty all for the tips.

6 years ago
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Closed 6 years ago by Thiu.