To those who may not be aware, the original founders of the company sold it to a new owner some time ago and ever since then I have to say it has been run rather poorly. It has not been unusual for the revolving 'PWYW' deal to expire and then not get replaced by anything for days, or to simply get extended without warning, which screws with anyone who actually subscribed to their 'Elite' package or whatever. I've also noticed that the site has been down for a couple of days now. At first there was some sort of DNS problem with the provider that made it unreachable, and now there is a security issue regarding invalid certificates instead. Even if you add an exception the site loads but is essentially blank.

This kind of stuff and lack of reliability never used to happen under the previous ownership and it's future should certainly be questioned. I hope that you all backed up your keys and downloaded whatever you may have wanted (I did so recently for the most part) because given the evidence I have a sneaking suspicion that the site's days may be numbered. If it comes back up I would strongly recommend saving your purchases without procrastinating on it.

6 years ago*

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I pretty much stopped caring after they sold the site. From some great 1$ deals to mediocre games with "PWYW" starting at 2.5$ or even higher.. it went from "Hmm, perhaps the next 1$ deal will interest me" to "Here's a game on sale disguised as pay what you want deal".

6 years ago
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Yeah. It so funny. I bought the annual subscription based on the last good deal they had (Tabletop Racing), everything since then has been bad games, super cheap games, bad deals, or all of the above.

6 years ago
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Not looking good, I agree. Rather like the PWYW deal there on occasion so kind of sad to see it go (if that is indeed the case)

6 years ago
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Yup. I have the annual package, and barely got anything out of it.
I've missed two games going into my wallet. The second one did not get any response from support.
I also have a few codes I haven't redeemed yet.

Probably can't get a refund through PayPal, right?

6 years ago
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How long ago are we talking? In my recollection the Paypal buyer protection statute of limitations was fairly generous. I seem to remember it being like 180 days I think during which you could still open a case. Not entirely sure.

6 years ago*
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Hmm... I'll check that. Thanks.
BTW, I found a tweet and facebook post from May 15 and 16 saying the website is under maintenance. So who knows.
Ironically, I found out the site was down when I was going to find the support email to threaten them with a refund request.
Live and learn, eh?

6 years ago
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Thanks for the Twitter info. I still have a couple of games to download that I neglected to before, so hopefully it'll be back soon.

6 years ago
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I used to get the PWYW deals pretty religiously, and bought a lot of stuff on sale. I bought Rebuild 3 there, and when I tried to get the Steam key from my library, it said "no keys left" or something like that. I contacted support 4 times with no reply, opened 3 threads on the forums, and finally, like 2 months later, initiated a chargeback. They contested the chargeback on Paypal saying I got my key, which I didn't. Never went back. My library there has something like 200 games, on my main account. Really pissed me off.

6 years ago
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Been seeing the site down the last few days and just came here to make a thread asking what's up if no else had. Yeah, when it eventually comes back online, if it ever does, I'm getting my drm-free downloads and redeeming all the keys. Going to keep looking out for it and will hopefully be able to do that soon...

Also, man, I found out about it just after they stopped having really good deals. Some of the ones from the beginning of the PWYW deal were amazing. Still got some decent ones, but it has been mostly meh for the past year.

6 years ago
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Oh. Didn't even know there's new owners on the board! That explains the lack of interesting deals then... I've been wondering what was up with IGS..

6 years ago
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Same here. IGS used to have interesting deals, but nowadays it goes unnoticed most of the time because of lots of bad deals :/

EDIT: can't access site right now :V

6 years ago*
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Yeah they changed hands a little less than a year ago (I think july 2016)

6 years ago
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Aye, that sounds about right.

6 years ago
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Oh, damn... Let's hope they will be back soon since they have that maintenance announcement...

6 years ago
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I see sad Desura parallels..

6 years ago
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I've sent a ticket to support via their support system. Feel free to do the same, especially if you are are an Elite subscriber.

6 years ago
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Nice find. I can't say that I ever subscribed.

6 years ago
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i never heard about the sale but i got burned by them a few times when they sold more copies than they had keys for so i haven't bought anything from them in a long time

6 years ago
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I have a bunch of DRM-free games and unredeemed keys on there. I really hope the site comes back online.

6 years ago
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Good news, everyone! (I think)

Hi,

Thanks for reaching out. We do not have any estimated time of repair but rest assured we are doing our best to get the site back up as soon as possible. We haven't had maintenance in a while now and we are also fixing almost all issues that were reported to us. We will address all issues including your Elite subscription once the site is back up and running. We'll keep you posted. We sincerely apologize for any inconvenience this caused you. Thank you for your patience.

Regards,
IGS
Customer Support
6 years ago
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Thanks for posting that, devotee (and everyone else who's posted here, such as about the new(-ish) owners, support page link, etc). I'll for sure be checking the site daily and hoping I can grab keys and copies of my purchases.

Such a shame. The big Steam sales aren't quite what they used to be, but I've been able to fill that hole somewhat with great deals on sites like IGS, HB, BS, etc. IGS has been one of my top three recommendations to friends and family over the past couple of years, but after this, I just don't know. One thing's for sure, if they DO have plans to come back and stick around, they've got their work cut out for them to earn people's trust back. "We'll be back shortly" followed by a week of silence is beyond even the most amateur of PR sensibilities -- and worth way more damage than a professional-sounding email reply to a few customers can fix, I strongly suspect.

6 years ago
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It's not technically going to damage their reputation with me as far as giving money to them if the deal is good, but after this I'll basically be redeeming and backing up every new game ASAP after purchase from there... My consumer confidence is certainly rather shot, in terms of long-term prospects for the site. Things seem rather tenuous, although I guess it's also possible that they just took the time to fix technical issues with the site and handled it really poorly as far as communication goes. That said, they haven't had many good deals recently, so my keeping up with them had been sporadic, anyway.

But this is good news. Good to hear something from them, even if it is from a third party. Don't know why they couldn't have posted something, in the Steam group, for instance. It's basic common sense to let people know when your site is down that you haven't disappeared completely with their products. Thanks for sharing, Devotee.

6 years ago
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It's not technically going to damage their reputation with me as far as giving money to them if the deal is good, but after this I'll basically be redeeming and backing up every new game ASAP after purchase from there...

-Nods- This is a good point, especially for those games that are just downloads and don't come with a key.

Looks like they've still got some work to do. Their current deal of the day is "Error: Invalid game ID."

6 years ago*
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Actually it's already dead for long time. They don't have good deals anymore, so not different than dead for me.

6 years ago
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Thank you for the notice, this is a good reminder to back up some of my DRM-free purchases from there which I hadn't gotten around to yet.

It's a shame that the new ownership couldn't quite keep up the same spirit that was the old IGS. I enjoyed that shopfront quite a bit back when the PWYW deals were more enticing... there catalog was kind of a nice halfway point between the extreme (sometimes too strict) curation of GOG and the "anything goes" mentality of Desura/itch.io.

6 years ago
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The first indicators I had of IGS' descent were:

  1. When the previously unbundled PWYW deals started to get bundled not that long after being featured there
  2. When the PWYW deals started to have minimums that were more than $1
  3. When the PWYW deals started to contain more and more previously bundled games

IGS used to be a place that would highlight lots of hidden indie gems that people had yet to really discover, but at some point, they started to turn away from that.

Ever since those things started happening, some of which was long before the transfer to new ownership, I started to back off.

Since then, the ony thing I use IGS for, is to grab DRM-free games as demos for $0.25, before buying them on Steam.

6 years ago
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Thanks for the heads up. Seems like I need to activate my keys and download my DRM-free games. I'm a shameless hoarder of unused games, but I'd still be a little bit sad if they all just disappeared.

Edit: Looks like a certificate problem and the web page doesn't show at all.

6 years ago
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It's back online. A good day to get your backups ;)

6 years ago
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Thanks!!

6 years ago
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I can't download any of my games.

6 years ago
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yes, I can confirm this. Moreover, when I login today I accessed to someone else game wallet. IGS database must be screwed. I advise to use your steam keys instead of backup.

6 years ago
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I have a lot of DRM-free games on that wallet not backed up and not available elsewhere :(

6 years ago
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So true that.. good thing I backed up this like an year ago when I stopped buying from them.

6 years ago
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Thanks for the heads-up. Finally some signs of life. Hopefully they get the downloads back up soon. For now I just took a couple of screenshots for games that I bought that were greenlit but not yet released on Steam.

6 years ago
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Thanks for the heads up; and thanks again to all the other helpful/informative posters here. Grabbing my keys now!

6 years ago
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Yes, thanks for the tip. I really wish them well, but in the meantime I grabbed all of my Steam keys, just in case.

6 years ago
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Hi there friend!

I backed up installers and keys from IGS right after finishing my Desura backup.

6 years ago
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Smart. I wasn't on the ball with Desura. I got a fair amount of stuff out of Indie Royale at the very last minute, but not everything. Not like I'm hurting for games to play, mind you. But still.

6 years ago
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No that smart but Desura going away was a wake up call. I didn't had that much on IGS either way.

6 years ago
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I don't say I forgot about them lately, but they just disappeared from my radar since a few months, mostly because the previous "interesting/weird games for cheap" turned into games discounted like on a sale...

6 years ago
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Am I the only one who can't login?

6 years ago
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I thought I couldn't at first, but I hit "register" after trying to login and it showed me as logged in.

6 years ago
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Cheers mate.

6 years ago
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The old owners were good. They offered me compensations when I had my Paypal blocked for dunno what reason. =\

I'd miss the old site.

6 years ago
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Interesting... I had no idea it was sold. No wonder it has changed so much from what it used to be.
I just tried to download my games and it didn't work. When I click the download button the favicon on the tab blinks like as if it's doing something but then no download is started. Anyone else having this problem?

6 years ago
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Yes, I tried it when the site was reported as back up a little over a day ago. It seems they have yet to fix the downloads.

6 years ago
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Looks like somebody fixed the right-hand sidebar where the PWYW error has been for a while. It now has some featured games listed, and a newsletter signup, although the PWYW box is gone (the newsletter dialogue does mention PWYW deals, though, so maybe a good idea to signup if you're not already).

Most of the download links still aren't working in my game wallet. Download boxes for soundtrack files pop up when clicked, although I haven't tested those links. But it appears somebody is still doing some kind of work on the site, at least.

6 years ago
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This is actually EXTREMELY DISTURBING. I don't know how, but I found myself logged in with SOMEONE ELSE'S account. I can see his email and his personal information. It looks like a cookies issue (I logged with my own account about a week ago probably).

http://imgur.com/a/419KM

If you have any personal data (and if you can access it), REMOVE IT.

Also, please confirm if it is a common problem, I considered making a PSA but I'm not sure if it is just me.

6 years ago*
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Hey mate, thanks for letting me know,
this is in fact my account.
i'll contact IGS about it...

6 years ago
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That is quite a disturbing security issue. What about their game wallet and keys? Were you able to see those? I'd be more concerned about that.

I just submitted a related ticket at indiegamestand.uservoice.com

6 years ago
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I had full access to the account, game wallet with steam keys, drm free downloads and pretty much everything that is kept on the site. I just tested a key that has been already revealed and I could retrieve it, didn't check those that were unused/unrevealed.

6 years ago
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Got a reply to my ticket:

Hi, thanks for your concern. This is already being addressed. We take privacy very seriously. Sorry for any inconvenience this caused you.

And regarding the issue with game downloads, it is also being checked by our technical team.

Thanks,
IGS Customer Support

For starters, one can only hope that they have a method to deauthorize all active logins and force everyone to sign in again. That doesn't fix the issue but it's the first thing I would have done.

6 years ago*
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Looks like they took the site down again, this time with a message: "Hello, if you're reading this, IGS is undergoing major upgrade. It's being migrated to a new server, so it's currently offline. We will reach out once this is fully fixed, via email"

Just to reiterate what others have said above, you can still use https://indiegamestand.uservoice.com/ to contact Customer Service.

6 years ago
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Thanks for the update!

It's hard to temper skepticism about the situation. Anyone want to start a pool on how many weeks it is going to take? =X

6 years ago*
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