I have created a ticket 4 months ago and have bumped like 4 times, and still nothing.
Now the sites updates and i creater a new ticket, and 2 weeks stil nothing, and bumped 2 times alredy...

IT'S THE TEAM OF SUPPORT ALIVE? WHAT CAN I DO?

Thanks

9 years ago

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9 years ago
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He didn't even comment why! How rude!

9 years ago
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Gee, I wonder why.

9 years ago
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Clearly because bobofatt is power tripping!

Just kidding. I'm not sure what RedCoats was trying to accomplish with that thread in the first place...

9 years ago
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Shitposting, like most everyone else on Off Topic.

And to think, he blacklisted me!

9 years ago
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9 years ago
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You didn't mention anything, but simply clicking on one of your past giveaways tells me that you've blacklisted me.

You do not have permission to view this giveaway, since you've been blacklisted by the giveaway creator.

Not that hard to check.

9 years ago
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9 years ago
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liess

9 years ago
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Yes, they are still alive and working. However, considering there are only a small number of moderators (like, around a dozen, I think) and the site caters to millions of users, I think it's safe to suspect the support of being a bit slow.

9 years ago
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I believe right now there are only 3 active moderators - bobofatt, lina, and shobo. I haven't seen lorkhan in a while, but it's possible he's still active as well.

9 years ago
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There are also some chat moderators and Rinarin, I believe. cg also occasionally moderates, as well as a couple others.

9 years ago
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lina = Rinarin. I don't include chat mods because they don't have any jurisdiction over the forums.

Here's the entire list of mods/previous mods by join date.
Cult (retired) > Lokonopa (retired) > Jade = Raiden (inactive) = Yatterman (retired) > Ichigo (retired) > Mike (retired) > Cross = Lina > Kaitlyn (retired) > Bobo > Lorkhan > Shobo

Cross and Jade are both inactive/retired at this point, so we're really down to the barebones.

9 years ago
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My bad, I don't know the names of the moderators aside from when I see them on SteamGifts. I'm not very familiar with the staff outside of Rinarin and cg.

If it weren't for my preoccupations with SteamCompanion and the fact that I'm too busy to even moderate a whole lot there, I'd volunteer to help moderate SteamGifts. Then again, I'm not sure how to even apply. The fact that cg still sees SC as a competitor doesn't help either.

9 years ago
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9 years ago
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Yeah I know, I just never familiarized myself with their names. Oh well.

9 years ago
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Uh, are some of those = marks supposed to be >'s? Cause I'm pretty sure Jade, Raiden, and Yatter are not the same people... neither are Cross and Lina lol

9 years ago
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Oh it's by join date. = means they joined at the same time.

9 years ago
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Oh haha. That makes more sense :P

9 years ago
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Raiden is not inactive and Shobo doesn't moderate.

9 years ago
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Prove it. xD

9 years ago
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  1. Raiden ran into some computer problems last week, it should be fixed early this week.
  2. Bundlers don't have the permission to moderate
9 years ago
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This list is from Jade last year before he left, so it's not completely updated. I haven't seen Raiden in years though, so I didn't have any reason to suspect he was active again.

Shobo was listed as a mod on sgv1, I guess he was "demoted" here? He definitely used to have access to support tickets, because he posted in a couple of mine.

9 years ago
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Raiden said he was taking a break from being on the mod team and ever since then he hasn't been paying attention on the forums even after he rejoined the mod team. He still responds to support tickets and is active in chat.

Yeah, Shobo was demoted, but I think it's something he wanted. Not entirely sure.

9 years ago
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  1. I like the way you twerk it.
  2. No diggity, I got to bag it up, bag it up.
9 years ago
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As is the case with most of these threads, your outstanding ticket is about -rep. There is only one mod that can handle -rep issues, they're the most difficult and time consuming issues to handle, and that's not her only focus. So, those tickets (as well as the 36,000+ "user reports") are pretty far behind.

I'll keep pushing to have some new mods that are dedicated solely to this issue, as well as having a support ticket category specifically for them.

9 years ago
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9 years ago
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Thanks for the info, bobofatt

9 years ago
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Good to know, I'll stop bumping my ticket and wait for the new mods to be ready.

9 years ago
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How does one even become a moderator here? And what are the criterion to become one?

9 years ago
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only waiting for about 1 week, not really urgent ticket, but still.

9 years ago
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How did you even bump your newer support tickets, when commenting on tickets is disabled for everyone?

9 years ago
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Yes they do, one of my tickets was closed a week ago. Give mods some time, they have a lot of work.

9 years ago
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Pardon me, but 4 months it's not time?

9 years ago
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9 years ago
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let's hug and cry together then...

9 years ago
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View attached image.
9 years ago
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