I heard that if my playtime is under 2h steam will refund a game? You guys probably have done that already and since you're all awesome I want advice from you.
Basically, thing is that I bought Tomb Raider GOTY at winter 2014/15, but I realized my shit laptop can't handle it. As far as I know I'm not planning to buy new one soon. Is that possible for me to get refunded? My playtime is like 0.6 h or something.

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9 years ago

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Most stupid poll ever?

View Results
YES
NO
YESNO

I don't think you'll get a refund but it never hurts to try.

9 years ago*
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I don't think you can, since you bought it before they launched the refund thingy...

9 years ago
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They refunded GTA V for me, purchased it in April and played over 2 hours but they still refunded it. -And yes I purchased it again since it had a sale (and no, this is not abuse)

9 years ago
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9 years ago
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It still was cheaper than GTAV alone, and I don't really care since I had bought the game for 60 euro and I got it now for 55 euro and money ingame. So it is a great discount for me atleast.

9 years ago
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If you pre-ordered the game, chance is that you had 1+ million in-game dollars to spend on stuff right from the begining so even that is not much of a difference compared to this deal. Plus, GTA V pre-order was 54.99 or so eur at some point, probably a temporary price error, but if you got it that time, there would be no difference in price either.

9 years ago
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Well, it shouldn't be possible since you're supposed to be able to refund games up to 2-weeks after you bought them, but many people got refunds for games they got ages ago, so you could go ahead and try, I guess.

9 years ago
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Yeah, and I don't want to abuse it for free cards, I just shouldn't even buy that game :P I will try but I think I'm too tried today and I'll try tomorrow.

9 years ago
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This game has a lot of options, you can't play it even on the lowest config? (which makes it look like a PS2 game)

9 years ago
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I know, but this is really strange problem. When I bought that laptop 2 years ago, I could run Dead Island on high settings with many fps, but today I can't play smooth Dead Island even on low settings... I know that laptops are bad and I will probably never buy laptop again. According to Tomb Raider - I did read system requirements and it tells that I shouldn't buy this, cause my processor is to slow.

9 years ago
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9 years ago
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It was overheating, and because of that hard disk robably got injured. I wanted to buy new hd, but now I don't know if I want invest antyhing in laptop that will not run many games anyway.

9 years ago
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Well, select the game in your library, click on 'support' and try to get a refund. I think you can get it.

9 years ago
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kden. Why not try? Do I have to simply write I want a refund or is it only for commercials? :D

9 years ago
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No, you can select there something like "I can't run the game" as a reason for refunding.

9 years ago
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That would be awesome, cause my wallet is empty and everything would help :) If I get refund I just get amount of money I paid? If yes, I would try to buy something for whitelist and you belong to it from now :P

9 years ago
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Yeah, you get back what you paid. Thanks for w-listing me.

9 years ago
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9 years ago
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I don't know if they upgraded it, but I could choose where I want my funds back. I chose steam wallet option, but I don't know if that was right, cause there is a tax, maybe If I chose card there would not be tax.

9 years ago
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It never hurts to try. :)

9 years ago
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I don't think they'll refund it since you didn't buy it in the last two weeks, but months ago.

9 years ago
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I also bought it before they added refund thing, so only Gaben knows.

9 years ago
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In my opinion if you tell them the truth, you have to get a refund. As far as I heard, since they started this refund thingy they have refunded people with 2+ hours playtime and even those, who have bought the game long ago. Like everyone says, you won't lose anything if you try to ask a refund for it. I mean they won't lock your account just for trying, will they? :D

9 years ago
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I told them the truth, and they already sent me an email that says I got refunded :) If I get money before seven days they told me I can wait up to - I will probably make some small giveaway for my whitelist, to which you belong, cause you and all those guys above and below you helped me :) You know, if not steamgifts, I wouldn't even know about that refund thingy ;)

9 years ago
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The refund thingie is iffy for things bought before it was introduced. Some say they got it, but others (like me), haven't.

9 years ago
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They sent me an email with refund confirmation, seems like reason ''game can't run'' works almost always, because others that chose this option also got refunded :P

9 years ago
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If you can't run it on your laptop then it's highly possible that you will get a refund through this automated process by choosing that your hardware is unable to run it but if you don't then you can always try to ask for it longer way, through support ticket. I bought by mistake ( ͡° ͜ʖ ͡°) one game and it was solved with that new refund policy in around a day, now I wait for money transfer which takes around a week.

9 years ago
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Yep, they did refund already, just gotta wait for funds ;P
I know what mistake ( ͡° ͜ʖ ͡°) you mean.

9 years ago
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9 years ago
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Yeah, it seems like a good reason, cause it worked already.

9 years ago
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9 years ago
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my advise would be to keep the game and play it once you have a better pc. great game, it's really worth it.

9 years ago
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I know, but there will be other discounts on that game, maybe even greater and I will buy it.

9 years ago
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It looks like you bought it before the refund policy came out, but I have heard about people getting refunds from games bought awhile ago, so it's worth a try.

9 years ago
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People are getting refunds for games as old as 6 months old Won't hurt to give it a try at refund

9 years ago
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My shitty laptop with 635m can play the game just fine on lowest setting.

What is your spec? Seriously shittier than mine?

9 years ago
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Probably isn't shittier, because I could play Dead Island on high settings when I bought that laptop and now, after 2 years I can't play Dead Island anymore xD Problem is really deeper, because it started to be that shit after guarantee ended.

9 years ago
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There was a topic about a guy surprised he was refunded 2-3 games he bought many months or a couple years before.
Can't find anymore that topic.

I think you should give it a try, it may work!

9 years ago
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try it , sometimes it works

9 years ago
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You should definitely go for it. Valve states that even if You don't meet requirements for refunding certain game, You have to contact them and they will look into your case individually and You may really get a refund. It's written in refund policy or refund FAQ so You can check it to be sure.
I was also talking about this new refund thing with my Friends recently and guess what... They have asked for a refund for almost every game they didn't touch etc. So far, most of them got a reply from Support and got their money back. Keep in mind that if You were gifted a game, the person who will be getting money back is the one who gifted it to You, obviously :P

To make it clear: I haven't tried this feature yet as I don't have any games purchased from Steam Store, activated and which I would like to refund (I rarely buy games). I have some giftable copies in my Steam inventory but I have no idea how to get refund for them.

9 years ago*
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Do it and plead your case. I got stuff from evolve refunded and not only did I get it when it just came out, it also had more than the 2 hours on it

9 years ago
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Someone in this forum refunded something bought in March. Then I went on to refund something in February and it worked.
I would definitely try , but make up a good text, maybe this is important, maybe not. Because I wrote that I wanted to spend the money I save on the sale and so on. Stuff GabeN's minions want to hear.

9 years ago
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Yeah, I didn't write a poem, I just wrote something like ''I didn't read system requirements well enough and when I checked it said that my processor is definitely to slow for that game.'' It worked, now I just got to wait for my money, I hope it will be faster than the 7 days they told me about :)

9 years ago
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Depends on where you wanted them to transfer the refund. I think Steam Wallet would be faster, that'S why I chose this one instead of PayPal. It took me less than 7 days but can't guarantee that you'll be as lucky too.

9 years ago
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You can always try, but the refund rules state that you must have purchased the game in the last 14 days and played it under 2 hours.
Don't forget to specify that your machine can't run it. They sure will review your case.

9 years ago
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Closed 9 years ago by Mattereye.