Yes they do, bump the ticket, the system is like the forum, the new ones get on the top, if you bump it yours will be at the top
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3 reroll tickets opened one week ago here, one bumped yesterday, still nothing. They are only a few to deal with all that, so we just have to wait.
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they still respond to the tickets on support here on steamgifts?
i sent a ticket to support about 3 weeks ago, and still don't get any response yet...
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