What to do with "Not Activating Won Gift"

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I created a giveaway that ended over a month ago, but the winner didn't activate the key.
I've checked the winner's profile and don't see the game in their library.

Yesterday, I created a ticket to report "Not Activating Won Gift" and it got resolved, but I don't know what actually happened.
Am I supposed to request a new winner instead?

11 months ago

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3 Comments

Carenard

you can request a reroll for user suspended/did not activate previous wins/its been a week+ since clicking send for rerolls.

if its ever regarding a current GA always do those tickets via reroll request.

11 months ago

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Ethan

Strange, if you already send key it automatically must be checked received after a week. "Not Activating Won Gift" as far as I know just suspend user for violation the site rules. Do not request a new winner because this key may be already used.

11 months ago

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Bobogoobo

You can first check on the winners page whether the winner has revealed the key.

What to do with "Not Activating Won Gift"

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