You can just ask for a re-roll if the key doesnt work .
IF the winner agree to that ...
Its kinda weird with the whole region nonsense thats going on lately.
You are not really at fault to be fair that people dont bother reading the description .
Also i think Turkey may still be counted as EU country ... so it should be fine .
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Turkey is separated region on Steam purchases. I don't think they are able to activate anything other than Turkey and global region copies.
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Steam purchase regions bear little-to-no resemblance to publisher defined regions especially where Deep Silver are concerned.
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Try to contact the winner. Take screenshots of you trying to contact the winner. If the winner refuses to respond, ask for a re-roll on the grounds that the winner was unreachable. Include the screenshot in your ticket.
If the winner does respond, ask him if he agrees to a re-roll if the region-lock prevents him from redeeming the game. Take a screenshot of that chat log. If he can't redeem the game, ask for a re-roll and include the screenshot in your ticket.
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Hi Khalaq, has the official/unofficial stance on these re-rolls been documented? I presume support is more lenient now that there is additional help and Steam has introduced more hurdles, I know in the past "open" GAs that had restricted games, even with big bold descriptions, were not grounds for a re-roll.
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We are still hammering out various policy adjustments. Until you hear otherwise, do what you can to avoid problems and contact Support if needed.
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EU (Exclusive Countries): AL, AD, AT, BE, BA, BG, HR, CY, CZ, DK, EE, FI, FR, GE, DE, GR, HU, IS, IE, IT, LV, LI, LT, LU, MK, MT, MC, CS, NL, NO, PL, PT, RO, SM, SK, SI, ES, SE, CH, TR, GB, VA, AX, FO, GG, JE, SJ, GF, RE, YT, MQ, GP, AD, AIA, BMU, BQ, IO, VGB, KY, FK, GI, MS, PCN, SH, GS, TC, IM
I think TR stands for Turkey, he should be able to activate the key ;)
You can of course just ask for a reroll if the winner refuses to talk to you, like Khalaq suggested :)
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Sooo... i made a GA with the new HB Saints Row bundle, and i think Saints Row the Third is region locked to EU (where i live). I warned that on the giveaway, sayin the game may be region locked due to HB key...
The guy that won is from Turkey and i suspect that can be locked to that region, but not sure 100%...
If i send him the key and after activate it don't work on his region... Will i be suspended? Will be my fault or his fault?
Thanks and god forum.
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