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Thank you ♡
That was quite a train :D

3 weeks ago
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Hey , you're welcome.

Sorry it took so long, but I opened a ticket through support regarding an unactivated win from your side and they were not responsive. However, I saw that you're not responsible for this. You should ask the creator for the Tropico 5 giveaway to delete the giveaway.

Otherwise, you will probably have a lot of issues.

Have a nice day !

3 weeks ago
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Hey, thank you for letting me know. I remember this being a big deal back in the day, I wasn't sure if that was still a thing. I just didn't want to make any issues for him as it seemed like a honest mistake. I'll message him and see how it goes :) If that doesn't work out, should I reach to support or buy the game to be back in good standing?

3 weeks ago
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Since you're not responsible for this, your best call is to ask the giveaway creator to open a ticket to support, asking for giveawat deletion. It's no big deal, you keep the game and the creator loses points for the giveaway,

Once this is done, this will remove the unnactivated win from your history and all will be fine.

If you don't receive answer from the giveaway creator, you can open a ticket to the support yourself, asking for help about the situation. But it's better to try the diplomatic approach with your gifter first :)

Wishing you luck :)

3 weeks ago
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Perfect, thank you :) I have messaged him, hopefully he sees it soon :)
Have a great day and thanks again for the game as well ;)

3 weeks ago
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I see you soved your issue :)

Glad it was sorted out :)

3 weeks ago
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Yep, it's all good now :)

The person creating the giveaway didn't respond, so I opened the support ticket myself. Then it was resolved within a few hours :)

Also it turned out I still had leverage over this. As this was still a recent giveaway, I could have just changed the status from Received to Not Received. But at that point it was resolved by support already.

3 weeks ago
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Now you will be able to enter SGtools giveaways , so that's a plus :)

3 weeks ago
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Interesting, haven't used SGtools yet :)

3 weeks ago
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