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Thanks <3
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Thx
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Ty! <3
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Thanks! Good luck to everyone ^^
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Thanks for the giveaway!
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Hi I had an error when trying to redeem your key. "The product code you've entered requires ownership of another product before activation."
Could you accept my steam request so we can msg ty
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Hi. I think you will need to contact steam for this, I don't know how to help you, I just bought a bundle and give away some keys. Try contact steam to see if they can help you.
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They said Steam support cannot help with keys. Could you double check that you gave the right key?
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The key it's correct. I will contact Gamivo to let them know that the key is not correct and see what they respond
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Respinse from Gamivo:
Hello,
We are very sorry to hear that you encountered an issue with the key. We will be happy to forward the case to the merchant.
Before we do so, we would like you to provide additional details and screenshots confirming what happened. This will speed up the process and give the merchant a clear view of the matter.
Please, ask the person you forwarded the codes to for the following screenshots:
The keys entered in the activation window during the activation process,
Error messages
Your Steam account list of licenses.
If you manage to include more than one detail in a single screenshot, feel free to do so. Please, make sure to send full, unedited screenshots in a .jpg or .png format.
https://www.take-a-screenshot.org/
Should you have any issues with attaching files to this ticket, feel free to send them via e-mail directly to supportcenter@gamivo.com.
We look forward to your reply.
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Thanks for contacting them. I can't send images through here so do you have another way I can message you?
Also, do you know if I actually have to send my entire list of licenses because that will probably be around 12 screenshots. I assume they just want it to check if I own Pixel Puzzles or not, which I don't so you can probably just tell them that
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Hi,
I think it's enough to show only games that start with Pixel Puzzles if you have any, if not, probably they will need a full list.
The message didn't copy with the link: https://store.steampowered.com/account/licenses/ , is easier to do some print screens on a list like that.
I will send an email to the one that you have assigned on steamgifts.
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This comment was deleted 7 months ago.
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