ty

Thank you!

Hello Privo

Keep in mind that no one can answer in User Report category and that's a good practice always checking the winner's profile before delivering a gift.

About this ticket, if it's a key and the current winner saw it, probably the reroll will lead to a "not received" feedback, so you could submit a ticket in Request Received Feedback category.
If the current winner didn't reaveal the key yet, or if it's a gift, you should request a new winner.