I'm trying to buy Castlestorm, but when I go to purchase it, it declines my credit card for no reason at all.
Could it be just an error with steam?

11 years ago*

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Why won`t you contact customer support?

11 years ago
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Because they take forever to reply.

11 years ago
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and wait a week lol

11 years ago
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..for a copy/paste response that bears little or no relevance to the original ticket.

Rinse and repeat, ad nauseam :D

11 years ago
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+1

11 years ago
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Thank you for contacting steam.
Half Life 3 confirmed......
to be delayed by 5 years more.

11 years ago
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How do you know it's no reason at all? O.o have you called your bank? Have you used that card recently?

11 years ago
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I used it yesterday.

11 years ago
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Card working elsewhere doesn't always mean it's not the bank's fault, it just means the bank's systems aren't completely down. Banks actually will block certain transaction types and merchants if they have had a lot of reports of fraud from it. Also there are even differences between sites in what is sent over to the bank. For example, with an old ISP of mine I couldn't for the life of me get my card added for autopay, but it worked fine for a one time payment. It ended up being because my bank typoed my ZIP code in some backend system and that spot wasn't checked for the one time payment, but was for the autopay. Of course it took a long time to find because my bank kept blaming the ISP since they were the only ones getting declines back.

11 years ago
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Is the address you provided in the same country as where you are trying to buy from? (i.e. your current location)
(Just putting this here.. in case you didn't know.. and are not in the same country..)

11 years ago
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because steaam sucks :)

11 years ago
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And so it was just steam screwing up like always.

11 years ago
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Have you tried both the browser and the client? The client is known for being stupid sometimes.

11 years ago
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It happened to me, too last year.

Turned out that my Bank magically decided to auto-block Steam because of "special amount of payment". I called my bank, told about my situation and it started working again.

11 years ago
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Only time I experienced that was in the first couple of hours of the summer sale this year. Their system wasn't holding up well because of the demand, payments were taking ages to go through and I was greeted the BS message that my card had been declined after waiting for the order to process for 5 minutes or so. Happened to others too.

11 years ago
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Call up your CC company. Most likely an automated fraud lock was placed on it, and can be removed easily. I run into this about every third time I try to buy from Steam or Sony. A quick call, maybe a call back, and they'll fix you right up, and even stay on the line while you purchase if they think it's likely to happen again. Pretty painless.

11 years ago
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Steam doesn't want your money. Your money stinks.

11 years ago
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Use paypal...

11 years ago
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Make sure your address matches the one your card is tied to. And I mean down to the correct capitalization and abbreviations (if you used any). Steam gave me issues a while ago until I figured out the bank had my address as Street and not St.

11 years ago
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Closed 11 years ago by aCAssassin.