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There was a problem adding this product to your account.

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pb1

I just wonder if others have the same problem... starting yesterday, adding free games to library on Steam doesn't work, always gives this error: "There was a problem adding this product to your account.". It doesn't work from here or directly from the store page in a browser, however I checked and it worked from the Steam client. Is it just me?

2 years ago

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41 Comments
WaxWorm

Try deactivating Steam-related browser extensions. I've had probems with Augmented Steam starting yesterday. The extension stopped working due to a buggy setting. It will be fixed in the next release.

https://github.com/IsThereAnyDeal/AugmentedSteam/issues/1654

2 years ago
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pb1

I tried it just now on a new profile with zero extensions, same error. Both Firefox and Chrome.
Afterwards I tried the same game in the Steam client and again it worked.

2 years ago
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WaxWorm

Hmkay, maybe it's somehow related to Steam's Next Fest.

2 years ago
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PicoMan

If you go to Augmented options/general and set the option "Install Steam" button to Show it will fix it

2 years ago
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WaxWorm

I know. I was the one who reported it on github. ^^

2 years ago
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PicoMan

Ah ok 😸

2 years ago
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WaxWorm

But thanks for trying to help anyways! :)

2 years ago
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PicoMan

of course :)

2 years ago
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yoko666

I have same problem, and have no extensions installed. Hope it will be fxed soon..

2 years ago
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2 years ago
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n3xvs

same problem

2 years ago
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ArsVidya

Same problem with Tree of Savior and another game I can't remember.

2 years ago
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EloyOn

Same.

edit: I can add them to my account using the Steam's Client (APP) instead of the web browser.

2 years ago*
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leonalbu

The "Add to library" button is not working in Steam Client (Mobile and PC), at least for me. I click it and nothing happens. A workaround to add the free games is to click on the "Play Game" button (PC only).

2 years ago
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pb1

try clicking a few times and/or reloading the page

2 years ago
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Myrsan

Doesn't help in newest Android version at least.

2 years ago
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2 years ago
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Oppenh4imer

Happy cakeday!

2 years ago
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n3xvs

SteamDB says "You also need to update the SteamDB extension to 3.6.7." but last version is 3.6.6.
it makes no sense or where is that 3.6.7

2 years ago
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pb1

there's 3.6.7 for chrome but not for Firefox :-/

2 years ago
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n3xvs

oh i see, thanks for clarification.

2 years ago
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pb1

3.6.7 is now available, but adding still doesn't work.

2 years ago
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pizzahut

As I understand it, updating the extension is not enough, we need to wait for Valve. Maybe it works by the time the sale starts.

Btw the free packages page often goes to >90% CPU time usage (of a core) according to the built-in task manager of Firefox. This leads to a delayed response during such phases.

2 years ago*
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pb1

"This is broken because store.steampowered.com and checkout.steampowered.com must have same sessionid cookie."
I wonder if there is any workaround to set it maually...

2 years ago
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n3xvs

ye, 3.6.7. is on but no changes still

2 years ago
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pb1

works with 3.6.8

2 years ago
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n3xvs

ye thanks. i've found out that too

2 years ago
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SpaceClick

Just downloaded and installed 3.6.8 on Firefox and still get the "There was a problem adding this product to your account. Please try again later." error.

EDIT: Correction, if you go to the sub page for the "Free on Demand" sub of a game at steamdb.info, the "Add Free License" button DOES now work, however I was under the impression that the Steamdb addon would also make the "Add to Library" button work on the Steam page, but I guess I misunderstood. The "Add to Library" button on the Steam website still does not work, and I assume that is going to require a fix from Valve.

2 years ago*
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pb1

For me it wasn't needed, but: "If you are still having issues, try relogging into the Steam store."

2 years ago
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SpaceClick

Thanks for the reply, I updated my post.

EDIT: I was wrong again! It DOES fix the "Add to Library" button, but I did need to log out of Steam in the web browser and then log back in to Steam. Now it works fine. Thanks again!

2 years ago*
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ngoclong19

At the bottom of SteamDB page, there is a section "Add using ArchiSteamFarm". I currently use ASF as a workaround.

2 years ago
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jhr76

Same here.

2 years ago
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pb1

Seems fixed on Steam page, still doesn't work at SteamDB though.

2 years ago
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pb1

Broken again

2 years ago
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dontasciime

I fixed mine by disabling augmented steam and having 3.69 Steamdb and then logging out and back in.

But I broke it again the second I activated the augmented steam extension again.

Then fixed it again by switching off augmented steam and then logging out of steam (browser chrome) and logging back in

2 years ago
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2 years ago
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Nubis

Stills the same problem.

2 years ago
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pb1

For me it was all right for a month but broke again yesterday.

2 years ago
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n3xvs

same here

2 years ago
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dontasciime

Mine is fine since i mentioned in post above why. As in don't enable augmented steam after disabling it and logging out of steam and back in

https://i.imgur.com/5N6TCLw.png

2 years ago*
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dontasciime

Now all is fine with augmented steam

2 years ago
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